Kyocera FS-C5200DN, FS-C5300DN General Guidelines, Tips, Symptom Check Items Corrective Action

General Guidelines

The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service.

Symptom	Check Items	Corrective Action
Print quality is not good.	Refer to Print Quality Problems on page 4-3.
Paper is jammed.	Refer to Clearing Paper Jams on page 4-12.
Nothing lights on the operation panel	Check that the power cord is properly	Turn off the printer’s power, plug in the
even when power is turned on and the	plugged into the power outlet.	power cord securely, and try turning on
fan makes no noise.		the printer’s power again.
	Check that the power switch is in the	Set the power switch to the On
	On () position.	position.
The printer prints a status page, but	Check the printer cable or the interface	Connect both ends of the printer cable
does not print jobs from the computer.	cable.	securely. Try replacing the printer cable
		or the interface cable.
	Check program files and application	Try printing another file or using
	software.	another print command. If the problem
		occurs only with a specific file or
		application, check the printer driver
		settings for that application.
The printer is emitting steam in the	Check the room temperature to see if it	Depending on the printing environment
area around the top tray.	is low, or if damp paper was used.	and the paper's condition, the heat
		generated during printing will cause the
		moisture in the paper to evaporate, and
		the steam emitted may look like
		smoke. This is not a problem, and you
		can continue printing.
		If the steam concerns you, raise the
		room temperature, or replace the
		paper with a newer, dryer paper.

Tips

Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following:

•Turn the printer power off and wait for several seconds. Then, turn on the printer.

•Reboot the computer which sends the print jobs to the printer.

•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/.

•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.

4-2 Troubleshooting