Lexmark 840 manual Solving printing problems, Troubleshooting, Symptom Cause Solution

Page 95

Troubleshooting

Printing multiple-language PDFs

Symptom

Cause

Solution

Some documents do not

The documents contain

1

Open the document you want to print in Adobe Acrobat.

print.

unavailable fonts.

2

Click the printer icon.

 

 

 

 

 

The Print dialog appears.

 

 

3

Check the Print as image box.

 

 

4

Click OK.

 

 

 

 

Solving printing problems

Symptom

Cause

Solution

 

The operator panel

The printer self test

Turn the printer off, wait about 10 seconds, and turn the printer

display is blank or

failed.

back on.

 

displays only diamonds.

 

If the Performing Self Test and Ready messages do not

 

 

 

 

appear, turn the printer off and call for service.

 

 

 

The message USB

The USB device you are

For information regarding tested and approved USB flash memory

device unsupported

using may not be

devices, see our Lexmark Web site at http://

appears when using a

supported or has an

support.lexmark.com and click on KnowledgeBase to search

USB device.

error. Only specific USB

for Direct USB printing.

 

 

flash memory devices

 

 

 

are supported.

 

 

 

 

 

Jobs do not print.

The printer is not ready

Make sure Ready or Power Saver appears on the display before

 

to receive data.

sending a job to print. Press

to return the printer to the Ready

 

 

state.

 

 

 

 

 

The specified output bin

Remove the stack of paper from the output bin, and then press

 

is full.

.

 

 

 

 

 

 

The specified tray is

Load paper in the tray.

 

 

empty.

 

 

 

 

 

 

You are using the wrong

• Verify you are using the printer driver associated with your

 

printer driver or are

printer.

 

 

printing to a file.

• If you are using a USB Direct interface, make sure you are

 

 

running Windows 98/Me, Windows 2000, Windows XP, or

 

 

Windows Server 2003 and using a Windows 98/Me,

 

 

Windows 2000, Windows XP, or Windows Server 2003

 

 

compatible printer driver.

 

 

 

 

 

Your internal print server

Verify that you have properly configured the printer for network

 

is not set up properly or

printing.

 

 

is not connected

See the drivers CD or the Lexmark Web site for information.

 

properly.

 

 

 

 

 

 

 

You are using the wrong

Make sure you are using a recommended interface cable.

 

interface cable, or the

Make sure the connection is secure.

 

cable is not securely

 

 

 

 

connected.

 

 

 

 

 

 

Printing multiple-language PDFs

95

Image 95
Contents W840 Trademarks Safety informationEdition March Contents Contents 112 Basic model Conventions used in this book Printer overviewLearning about the printer Configured modelMenu Paper Menu Reports SettingsNavigation buttons Understanding the printer operator panelMenu StopNumeric pad Indicator lightButton or operator panel Function Status IndicatesOperating system Go to WindowsClick Have Disk Using Windows 95 and Windows 98 first editionInstalling drivers for local printing Click Install Printer and SoftwareSerial printing Setting parameters in the printerInstalling a printer driver Click Properties Setting parameters in the communications COM port`Creating a desktop printer icon Mac OS Double-clickPrint Center or Printer Setup UtilityMacintosh Double-clickDesktop Printer Utility UNIX/LinuxFor Mac OS 9.0 Open Apple LaserWriter Assigning a printer IP address Printing a network setupSupported network printer ports Verifying the IP settingsInstalling drivers for network printing Supported printer driversClick Add Port Printing configuration Operating system Go toDirect SharedInstalling drivers for network printing Close Network Neighborhood Configuring Drag‘N’PrintClick Start Æ Settings Æ Printers Mac OS Install a custom PPD fileUsing IP Printing NetWare Installing options Installing options Accessing the printer system boardInstalling options Installing a printer memory card Installing a flash memory or firmware card Installing an option card Installing options Installing a hard disk Installing options Replacing the access panel Supported print media Understanding paper and specialty media 5 guidelinesIndicates support Size DimensionsUnderstanding paper and specialty media guidelines Print media sizesBin Size Standard Offset Staple Punch Media sizes supported in the finisherFeed characteristics by print media size Print media types Print media weights Envelopes Media weights supported in the finisherUpper limit Paper Transparencies Envelopes Labels Card stock Paper characteristicsSelecting print media PaperSelecting paper Unacceptable paperSingle-sided printing Selecting preprinted forms and letterheadPrinting on letterhead Media source or process Print side TopSelecting transparencies TransparenciesEnvelopes Labels Card stock Storing print mediaAvoiding jams Avoiding jams Loading standard or optional 500-sheet trays PrintingPrinting Printing Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Changing the Custom Type Name Setting up trays with different orientationsLinking trays Click Configuration Click Paper Menu Click Custom NamesOutput bin Each bin accommodates Illustration of output bin Identifying and linking output binsLinking output bins Sending a job to print Printing from a USB flash memory device Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer operator panel Canceling a job from a Macintosh computer running Mac OS Printing the menu settingsCanceling a job from a Macintosh computer Canceling a job from the desktopPrinting a confidential job Printing a font sample listPrinting a directory list Printing confidential and held jobsPrint Time Filters Printing WindowsMacintosh At the printerPrinting and deleting held jobs Copies & Pages or General pop-up menu, select Job Routing MacintoshPrinting A5/Statement or JIS-B5/Executive sizes Status / Supplies Determining the status of suppliesStoring supplies Ready. Tray 1 Low, Tray 2 Low…Ordering a toner cartridge Photoconductor kit end-of-lifeConserving supplies Ordering suppliesMachine voltage Part numbers Maintenance kitRecycling Lexmark products Ordering staple cartridgesShow a Identifying jams23x Paper Jam Show areas Pages jammed Open manual Feed doorClearing jams Access doors and traysMessage What to do Understanding jam messagesClearing printer jams Paper Jam Check MP Feeder24x Paper Jam Check Tray Clearing printer jams Clearing jams 200, 201, and 202 Paper Jam Check Door a Paper Jam Check Areas A/E Clearing jams Paper Jam Check Door A, E, D Clearing jams Paper Jam Check A, D Clearing Area B Open Door B Remove the jammed media Close Door B Slide the feeder firmly against the printer Press Clearing Area C Clearing jams Clearing Area F 28x Paper Jam Check FinisherClearing Area H Clearing jams Clearing Area GClearing staple jams Clearing jams Checking an unresponsive printer Online customer support Calling for serviceCheck the Print as image box Solving printing problemsTroubleshooting Symptom Cause SolutionFinishing Menu Set Page Protect to Off from the Setup MenuSee Linking trays on page 59 or see the Menus Supported print media on Solving option problemsSee Solving 2000-sheet drawer problems on Option ActionProblem Solution Solving 2000-sheet drawer problemsSee Clearing printer jams on page 75 for more Solving paper feed problemsSee Storing print media on page 47 for more Http//support.lexmark.com Solving print quality problemsProblem Action Specialty media guidelines on page 35 for more detailsABC 102 Driver option Purpose Values† Menu selection Purpose ValuesDisabling operator panel menus Adjusting operator panel brightness and contrastEnabling operator panel menus Restoring factory default settingsAdministrative support Disabling Power Saver Adjusting Power SaverEncrypting the disk Contents will be lost. Continue? appearsClick Configuration Setting security using the Embedded Web Server EWSSetting the system password Using the secure Embedded Web ServerSupporting IPSec Internet Protocol Security Using Secure modeClick TCP/IP Port Access Locking the operator panel menus Using 802.1x AuthenticatingClick 802.1x Authentication Click Menu Lockout SetupClick Printer Lockout PIN Confidential Print SetupClick Confidential Print Setup Printing LockoutElectronic emission notices Licensing noticeNoise emission levels United Kingdom Telecommunications ActExposure to radio frequency radiation Laser noticeEuropean Community EC directives conformity Radio frequency statementsLexmark International, Inc. Lexington, KY Statement of Limited Warranty for Lexmark W840Limited warranty India emissions noticeAdditional rights Limited warranty serviceExtent of limited warranty Limitation of liabilityIndex PIN Index119

840 specifications

The Lexmark 840 is a versatile and robust multifunction printer designed to meet the demands of a modern office environment. This high-performance device is renowned for its impressive combination of printing, copying, scanning, and faxing capabilities, making it an invaluable asset for businesses seeking efficiency and productivity.

One of the main features of the Lexmark 840 is its high-resolution printing capability, which delivers crisp and clear documents at a speed of up to 42 pages per minute. The maximum resolution of up to 1200 x 1200 dots per inch (dpi) ensures that text and images come out looking sharp and professional. This device supports a variety of media types and sizes, including envelopes, labels, and cardstock, enabling users to tackle diverse printing tasks with ease.

In addition to its printing prowess, the Lexmark 840 boasts advanced copying features. With a copy speed of up to 42 copies per minute and the capability to enlarge or reduce the size of documents, users can easily manage large-volume copying tasks. The automatic document feeder (ADF) can handle up to 100 sheets, streamlining the copying process and saving valuable time for busy offices.

Scanning capabilities are also a notable aspect of the Lexmark 840. The device offers color and monochrome scanning with a resolution that can reach up to 600 x 600 dpi. A key highlight is its ability to scan documents directly to email, network folders, or USB, facilitating seamless document management and sharing.

In terms of technology, the Lexmark 840 integrates advanced security features to protect sensitive data. Its Secure Print functionality ensures that documents are only printed when the authorized user is present, thereby minimizing the risk of confidential information falling into the wrong hands. Additionally, the printer supports various connectivity options, including USB, Ethernet, and wireless connections, allowing users to connect their devices easily.

The Lexmark 840 is built for durability and longevity, featuring a robust design that withstands the rigors of a high-demand office. Its high-yield toner cartridges significantly reduce the total cost of ownership, making it an economical choice for organizations looking to manage their printing expenses effectively.

In summary, the Lexmark 840 combines high-speed printing, advanced copying, and efficient scanning in a single device, backed by a suite of security features and versatile connectivity options. This multifunction printer is ideal for businesses that prioritize performance and reliability in their print operations.