Lexmark 840 manual Solving 2000-sheet drawer problems, Problem Solution

Page 98

Troubleshooting

Solving 2000-sheet drawer problems

Problem

Solution

The elevator tray does not raise when the

Check the following:

loading door is closed, or the elevator tray

• The printer is properly attached to the 2000-sheet drawer.

does not lower when the door is opened and

• The printer is powered on.

the elevator button is pushed.

• The power cord is plugged firmly into the back of the 2000-sheet

 

 

drawer.

 

• The power cord is plugged into an outlet.

 

• The outlet has power.

 

 

The elevator tray lowers unexpectedly.

Check to see if your printer is out of print media or has a jam.

 

 

More than one sheet of print media is fed or a

Remove the print media in the printer paper path, and check the stack to

sheet is fed improperly.

ensure the print media has been loaded properly. Be sure to remove the

 

top and bottom sheets of each ream of paper that is loaded.

A jam occurs.

 

 

 

Rubber feed rollers do not turn to advance

Check the following:

print media.

• The power cord is plugged firmly into the back of the 2000-sheet

 

 

drawer.

 

• The power cord is plugged into an outlet.

 

• The outlet has power.

 

 

Consistent misfeeds or jams in the drawer.

Try the following:

 

• Flex the paper.

 

• Turn the print media over.

 

Check the following:

 

• Drawer is properly installed.

 

• Print media is loaded correctly.

 

• Print media is not damaged.

 

• Print media meets specifications.

 

• Guides are positioned correctly for the print media size selected.

 

 

Service messages

A service message indicates printer failure that may require service.

 

Turn the printer off, wait about 10 seconds, and then turn the printer on.

 

If the error recurs, write down the error number, the problem, and a

 

detailed description. Call for service.

 

 

Solving option problems

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Contents W840 Trademarks Safety informationEdition March Contents Contents 112 Conventions used in this book Printer overview Basic modelConfigured model Learning about the printerPaper Menu Reports Settings MenuStop Understanding the printer operator panelMenu Navigation buttonsStatus Indicates Indicator lightButton or operator panel Function Numeric padWindows Operating system Go toClick Install Printer and Software Using Windows 95 and Windows 98 first editionInstalling drivers for local printing Click Have DiskSerial printing Setting parameters in the printerInstalling a printer driver Setting parameters in the communications COM port Click Properties`Creating a desktop printer icon Mac OS Double-clickPrint Center or Printer Setup UtilityMacintosh Double-clickDesktop Printer Utility UNIX/LinuxFor Mac OS 9.0 Open Apple LaserWriter Printing a network setup Assigning a printer IP addressSupported printer drivers Verifying the IP settingsInstalling drivers for network printing Supported network printer portsShared Printing configuration Operating system Go toDirect Click Add PortInstalling drivers for network printing Close Network Neighborhood Configuring Drag‘N’PrintClick Start Æ Settings Æ Printers Install a custom PPD file Mac OSUsing IP Printing NetWare Installing options Accessing the printer system board Installing optionsInstalling options Installing a printer memory card Installing a flash memory or firmware card Installing an option card Installing options Installing a hard disk Installing options Replacing the access panel Understanding paper and specialty media 5 guidelines Supported print mediaPrint media sizes Size DimensionsUnderstanding paper and specialty media guidelines Indicates supportMedia sizes supported in the finisher Bin Size Standard Offset Staple PunchFeed characteristics by print media size Print media types Print media weights Envelopes Media weights supported in the finisherUpper limit Paper Paper characteristicsSelecting print media Paper Transparencies Envelopes Labels Card stockUnacceptable paper Selecting paperMedia source or process Print side Top Selecting preprinted forms and letterheadPrinting on letterhead Single-sided printingSelecting transparencies TransparenciesEnvelopes Labels Card stock Storing print mediaAvoiding jams Avoiding jams Printing Loading standard or optional 500-sheet traysPrinting Printing Loading the multipurpose feeder Printing Printing Loading the 2000-sheet dual input trays Loading the 2000-sheet high capacity feeder Printing Setting up trays with different orientations Changing the Custom Type NameClick Configuration Click Paper Menu Click Custom Names Linking traysOutput bin Each bin accommodates Illustration of output bin Identifying and linking output binsLinking output bins Sending a job to print Printing from a USB flash memory device Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer operator panel Canceling a job from the desktop Printing the menu settingsCanceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OSPrinting confidential and held jobs Printing a font sample listPrinting a directory list Printing a confidential jobAt the printer Printing WindowsMacintosh Print Time FiltersPrinting and deleting held jobs Macintosh Copies & Pages or General pop-up menu, select Job RoutingPrinting A5/Statement or JIS-B5/Executive sizes Ready. Tray 1 Low, Tray 2 Low… Determining the status of suppliesStoring supplies Status / SuppliesOrdering supplies Photoconductor kit end-of-lifeConserving supplies Ordering a toner cartridgeOrdering staple cartridges Maintenance kitRecycling Lexmark products Machine voltage Part numbersOpen manual Feed door Identifying jams23x Paper Jam Show areas Pages jammed Show aAccess doors and trays Clearing jamsPaper Jam Check MP Feeder Understanding jam messagesClearing printer jams Message What to do24x Paper Jam Check Tray Clearing printer jams Clearing jams 200, 201, and 202 Paper Jam Check Door a Paper Jam Check Areas A/E Clearing jams Paper Jam Check Door A, E, D Clearing jams Paper Jam Check A, D Clearing Area B Open Door B Remove the jammed media Close Door B Slide the feeder firmly against the printer Press Clearing Area C Clearing jams 28x Paper Jam Check Finisher Clearing Area FClearing jams Clearing Area G Clearing Area HClearing staple jams Clearing jams Online customer support Calling for service Checking an unresponsive printerSymptom Cause Solution Solving printing problemsTroubleshooting Check the Print as image boxFinishing Menu Set Page Protect to Off from the Setup MenuSee Linking trays on page 59 or see the Menus Option Action Solving option problemsSee Solving 2000-sheet drawer problems on Supported print media onSolving 2000-sheet drawer problems Problem SolutionSee Clearing printer jams on page 75 for more Solving paper feed problemsSee Storing print media on page 47 for more Specialty media guidelines on page 35 for more details Solving print quality problemsProblem Action Http//support.lexmark.comABC 102 Menu selection Purpose Values Driver option Purpose Values†Adjusting operator panel brightness and contrast Disabling operator panel menusEnabling operator panel menus Restoring factory default settingsAdministrative support Adjusting Power Saver Disabling Power SaverContents will be lost. Continue? appears Encrypting the diskUsing the secure Embedded Web Server Setting security using the Embedded Web Server EWSSetting the system password Click ConfigurationSupporting IPSec Internet Protocol Security Using Secure modeClick TCP/IP Port Access Click Menu Lockout Setup Using 802.1x AuthenticatingClick 802.1x Authentication Locking the operator panel menusPrinting Lockout Confidential Print SetupClick Confidential Print Setup Click Printer Lockout PINLicensing notice Electronic emission noticesUnited Kingdom Telecommunications Act Noise emission levelsRadio frequency statements Laser noticeEuropean Community EC directives conformity Exposure to radio frequency radiationIndia emissions notice Statement of Limited Warranty for Lexmark W840Limited warranty Lexmark International, Inc. Lexington, KYLimitation of liability Limited warranty serviceExtent of limited warranty Additional rightsIndex Index PIN119

840 specifications

The Lexmark 840 is a versatile and robust multifunction printer designed to meet the demands of a modern office environment. This high-performance device is renowned for its impressive combination of printing, copying, scanning, and faxing capabilities, making it an invaluable asset for businesses seeking efficiency and productivity.

One of the main features of the Lexmark 840 is its high-resolution printing capability, which delivers crisp and clear documents at a speed of up to 42 pages per minute. The maximum resolution of up to 1200 x 1200 dots per inch (dpi) ensures that text and images come out looking sharp and professional. This device supports a variety of media types and sizes, including envelopes, labels, and cardstock, enabling users to tackle diverse printing tasks with ease.

In addition to its printing prowess, the Lexmark 840 boasts advanced copying features. With a copy speed of up to 42 copies per minute and the capability to enlarge or reduce the size of documents, users can easily manage large-volume copying tasks. The automatic document feeder (ADF) can handle up to 100 sheets, streamlining the copying process and saving valuable time for busy offices.

Scanning capabilities are also a notable aspect of the Lexmark 840. The device offers color and monochrome scanning with a resolution that can reach up to 600 x 600 dpi. A key highlight is its ability to scan documents directly to email, network folders, or USB, facilitating seamless document management and sharing.

In terms of technology, the Lexmark 840 integrates advanced security features to protect sensitive data. Its Secure Print functionality ensures that documents are only printed when the authorized user is present, thereby minimizing the risk of confidential information falling into the wrong hands. Additionally, the printer supports various connectivity options, including USB, Ethernet, and wireless connections, allowing users to connect their devices easily.

The Lexmark 840 is built for durability and longevity, featuring a robust design that withstands the rigors of a high-demand office. Its high-yield toner cartridges significantly reduce the total cost of ownership, making it an economical choice for organizations looking to manage their printing expenses effectively.

In summary, the Lexmark 840 combines high-speed printing, advanced copying, and efficient scanning in a single device, backed by a suite of security features and versatile connectivity options. This multifunction printer is ideal for businesses that prioritize performance and reliability in their print operations.
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