Lexmark X340, 340n, X342n manual Scan troubleshooting

Page 88

Scan troubleshooting

Problem

Solution

Scanner does not respond

Check the display. If there is an error message, see Error messages

 

troubleshooting on page 91.

 

 

 

Make sure the MFP is set as the default printer and is not on hold or paused.

 

1

Click Start Æ Settings Æ Printers and Faxes or Printers.

 

 

or

 

 

Click Start Æ Control Panel Æ Printers and Other Hardware Æ

 

 

Printers and Faxes.

 

2

Double–click the Lexmark X340/X340n/X342n icon.

 

3

Click Printer, and make sure no check mark appears next to Pause

 

 

Printing.

 

4

Make sure a check mark appears next to Set As Default.

 

 

 

If you are printing a document, wait until printing is done before sending the

 

scan job.

 

 

Scans very slowly

Close all applications not in use.

 

 

 

If you are printing a document, wait until printing is done before sending the

 

scan job.

 

 

 

To change the scanning resolution to a lower value:

 

1

From the control panel, press Scan.

 

2

From the QLINK dialog on the computer screen, select the location you

 

 

want to use.

 

3

Click Edit.

 

4

Under Resolution, select a lower number.

 

5

Click OK.

 

6

Click Scan Now.

 

 

Scan was unsuccessful.

Restart the computer.

 

 

 

Remove and reinstall the software. For more information, see Removing

 

and reinstalling the drivers software on page 74.

 

 

Partial document scans

Make sure the document is loaded correctly into the ADF or on the scanner

 

glass. For more information, see Scanning on page 54.

 

 

 

Make sure that the paper size settings match the paper in the tray. For more

 

information, see Setting the paper type and size on page 35.

 

 

 

Scan troubleshooting

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Contents X340, X340n, X342n MFP Edition January Safety informationConventions Contents Printing Maintaining the MFP 102 Finding information about the MFP Description Where to findFinding information about the MFP Readme file Web siteClick Start Æ Programs or All Programs Æ Lexmark Æ Lexmark X34x SeriesSetting up the MFP Setting up the MFPClearance space Installing an overlay for another language Installing an overlay for another languageInstalling an additional paper tray Installing an additional paper trayGetting the MFP ready to print and scan Installing the software for USB attachGetting the MFP ready to print and scan Installing the software for network attach X342n only Getting the MFP ready to fax Connecting directly to a telephone wall jackGetting the MFP ready to fax Connecting to a telephone Getting the MFP ready to copy Getting the MFP ready to copyLearning about the MFP Understanding the parts of the MFPLearning about the MFP UseUnderstanding the parts of the MFP Understanding the parts of the MFP Using the control panel buttons Using the control panel buttonsPress Fax mode Programming a shortcut, see Setting up shortcuts onUse this Using the control panel menus Printing a network setup page X342n onlyUsing the control panel menus Navigating the control panel menusCopy Defaults menu Fax Advanced menuSetting the Timeout option Changing the default modeFax Defaults menu Setting the network options X342n only Enable Dhcp IP Address Netmask GatewayUsing the MFP software Using Print PropertiesUsing the Print Properties tabs Using the MFP softwareUsing Presto! PageManager USB attach only Using Qlink USB attach onlyLoading paper in the paper tray Loading paper and original documentsLoading paper and original documents Loading paper in the paper tray Loading paper in the paper tray Loading paper in the paper tray Loading paper in the manual feeder Loading paper in the manual feederLoading various paper types Loading various paper typesInput source/capacity1 Sheet paper Size mm/in Tray Manual feeder Tray optionalSheet paper Size mm/in Tray Card stock4Setting the paper type and size Using the control panelUsing the computer Setting the paper type and sizeLoading original documents into the ADF Loading original documents into the ADFLoading original documents on the scanner glass Loading original documents on the scanner glassSelecting an output location Front output trayRear paper exit Selecting an output locationPrinting Printing a documentPrinting an envelope PrintingPrinting transparencies Printing collated copiesPrinting multiple pages on one sheet Printing transparenciesPrinting the last page first reverse order Printing the last page first reverse orderFaxing FaxingScanner glass Sending a fax Sending a fax automaticallySending a fax manually Sending a faxSending a fax at a scheduled time delay send Sending a fax to a group broadcast faxReceiving a fax Adding a prefix before dialingAdding a pause while dialing Receiving a fax automaticallyForwarding faxes Setting up fax forwardingReceiving a fax manually Customizing fax settings Setting up shortcutsPrinting fax activity reports Printing fax activity reportsUsing the Phone Book Using the Speed Dial buttonsCustomizing fax settings Setting the distinctive ring Setting the Station IDCanceling a fax job Canceling a fax jobEntering characters Key CharactersMaking a copy CopyingCopying Copying multiple pages onto a single sheet Paper Saver Collating copiesCollating copies Enlarging or reducing an image Enlarging or reducing an imageScanning ScanningScanning documents using the computer USB attach only Scanning documents using the control panel USB attach onlyScanning documents using the control panel USB attach only Configuring additional applications for scanning Scanning text for editing OCR Scanning text for editing OCRScanning over a network Customizing scan settingsScanning over a network Understanding Scan options Understanding Scan optionsUnderstanding Scan options Removing a toner cartridge Maintaining the MFPMaintaining the MFP Installing a toner cartridge Installing a toner cartridgeRedistributing toner Redistributing tonerRedistributing toner Replacing the photoconductor Replacing the photoconductorReplacing the photoconductor Cleaning the MFP Cleaning the scanner glassCleaning the outside of the MFP Cleaning the MFPCleaning the inside of the MFP Cleaning the MFP Ordering supplies Recycling Lexmark productsOrdering supplies Part number Average yieldTroubleshooting TroubleshootingSetup troubleshooting Setup troubleshootingSymptom Solution Setup troubleshooting Removing and reinstalling the drivers software Jams and misfeeds troubleshooting Jams and misfeeds troubleshootingClear the paper jam. See Clearing a paper jam on Paper and original documents onClearing a paper jam Message Location of jam Go to200/201 Paper Jam Jams and misfeeds troubleshooting Close the front cover Press Start to resume printing Paper Jam 241/242 Paper Jam Insert the paper tray Press Start to resume printing 290/291/292 Scanner Jam Print and copy troubleshooting Print and copy troubleshootingProblem Solution Print quality troubleshooting Print quality troubleshootingProblem Manual feeder onPhotoconductor. For more information, see Replacing Scan troubleshooting Scan troubleshootingFax troubleshooting Fax troubleshootingFax troubleshooting Error messages troubleshooting Error messages troubleshootingLoading paper in the manual feeder on Paper tray onSize on Information, see Redistributing toner onSee 200/201 Paper Jam on See 202 Paper Jam onSee 251 Paper Jam on See 241/242 Paper Jam onSee 290/291/292 Scanner Jam on Electronic emission notices Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Japanese Vcci notice Other telecommunications notices Machine type Mailing address Physical addressMode Description Power consumption Noise emission levelsPrinter energy consumption Meter average sound pressure, dBA101 Index ADFIndex 104 105

340n, X340, X342n specifications

The Lexmark X342n, X340, and 340n printers are notable entries in the multifunctional printer category, especially designed for small to medium-sized businesses that require reliable printing, copying, scanning, and faxing capabilities. These models nimbly balance performance, efficiency, and quality, making them ideal for both office environments and personal use.

One of the primary features of the Lexmark X342n model is its multifunctionality, enabling users to print, scan, copy, and fax documents with ease. This all-in-one capability not only saves space but also reduces the need for multiple devices, leading to cost savings and increased efficiency. The X342n excels in print quality, delivering sharp text documents and high-resolution graphics. It boasts a print speed of up to 35 pages per minute, ensuring that users can handle large print jobs quickly and efficiently.

In terms of technology, the Lexmark X340 series incorporates advanced laser printing technology that provides consistent and high-quality output. The units use a high-yield toner cartridge, which not only contributes to better print quality but also reduces the frequency of cartridge replacements, further enhancing productivity. The printers support various paper sizes and weights, accommodating a wide range of printing needs, from standard letter-size documents to heavier media.

Networking capabilities are another highlight of these models. The X342n features built-in Ethernet connectivity, allowing users to share the printer seamlessly across a network. This is particularly beneficial in a busy office where multiple users need access to the printing features. The X340 and 340n, while slightly more basic, still offer effective connectivity options that cater to individual or small workgroup requirements.

Moreover, while the Lexmark X340 series primarily focuses on monochrome printing, it remains efficient in handling a variety of tasks with professional-grade reliability. Users will appreciate the intuitive control panel, which provides easy navigation through various functions and settings, simplifying the user experience.

In summary, the Lexmark X342n, X340, and 340n printers stand out for their multifunctionality, impressive print speeds, and robust networking capabilities. Built with the latest laser printing technology, these devices meet the diverse demands of modern workplaces and contribute effectively to enhanced productivity. Their ease of use combined with their economical operation makes them a powerful choice for organizations looking for dependable printing solutions.
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