Lexmark X342n, 340n, X340 manual Fax troubleshooting

Page 89

Fax troubleshooting

Problem

Solution

 

 

Cannot send or receive a fax

Check the display. If there is an error message, see Error messages

 

troubleshooting on page 91.

 

 

 

Make sure cable connections for the following hardware are secure, if

 

applicable:

 

 

 

•

Power supply

 

 

•

Telephone

 

 

•

Handset

 

 

 

•

Answering machine

 

 

 

Check the telephone wall jack.

 

1

Plug a telephone into the wall jack.

 

2

Listen for a dial tone.

 

3

If you do not hear a dial tone, plug a different telephone into the jack.

 

4

If you still do not hear a dial tone, connect the printer to a different

 

 

telephone jack.

 

 

 

 

Place a test call to the telephone number to which you want to send a fax to

 

make sure that it is working correctly.

 

 

 

If the telephone line is being used by another device, wait until the other

 

device is finished before sending a fax.

 

 

 

To ensure the printer is working correctly, connect it directly to the telephone

 

line. Disconnect any answering machines, computers with modems, or

 

telephone line splitters.

 

 

 

Check for and clear any paper jams.

 

 

 

Call Waiting can disrupt fax transmissions. Disable this feature before

 

sending or receiving a fax. Call your telephone company to obtain the

 

keypad sequence for temporarily disabling Call Waiting.

 

 

Can send but not receive faxes

Load paper to print any faxes that have been stored in the printer.

 

 

 

Check to see whether Fax Forwarding is selected.

 

1

From the control panel, press Fax.

 

2

Press Menu.

 

 

3

Press

or

repeatedly until FAX ADVANCED appears.

 

4

Press .

 

 

 

5

Press

or

repeatedly until Fax Forwarding appears.

 

6

Press .

 

 

 

7

Press

or

repeatedly until Off appears.

 

8

Press .

 

 

 

 

 

 

 

Fax troubleshooting

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Contents X340, X340n, X342n MFP Conventions Safety informationEdition January Contents Printing Maintaining the MFP 102 Finding information about the MFP Description Where to findFinding information about the MFP Web site Readme fileClick Start Æ Programs or All Programs Æ Lexmark Æ Lexmark X34x SeriesClearance space Setting up the MFPSetting up the MFP Installing an overlay for another language Installing an overlay for another languageInstalling an additional paper tray Installing an additional paper trayGetting the MFP ready to print and scan Installing the software for USB attachGetting the MFP ready to print and scan Installing the software for network attach X342n only Getting the MFP ready to fax Connecting directly to a telephone wall jackGetting the MFP ready to fax Connecting to a telephone Getting the MFP ready to copy Getting the MFP ready to copyUnderstanding the parts of the MFP Learning about the MFPLearning about the MFP UseUnderstanding the parts of the MFP Understanding the parts of the MFP Press Using the control panel buttonsUsing the control panel buttons Use this Programming a shortcut, see Setting up shortcuts onFax mode Printing a network setup page X342n only Using the control panel menusUsing the control panel menus Navigating the control panel menusFax Advanced menu Copy Defaults menuFax Defaults menu Changing the default modeSetting the Timeout option Enable Dhcp IP Address Netmask Gateway Setting the network options X342n onlyUsing Print Properties Using the MFP softwareUsing the Print Properties tabs Using the MFP softwareUsing Qlink USB attach only Using Presto! PageManager USB attach onlyLoading paper and original documents Loading paper and original documentsLoading paper in the paper tray Loading paper in the paper tray Loading paper in the paper tray Loading paper in the paper tray Loading paper in the manual feeder Loading paper in the manual feederLoading various paper types Loading various paper typesInput source/capacity1 Sheet paper Size mm/in Tray Manual feeder Tray optionalCard stock4 Sheet paper Size mm/in TrayUsing the control panel Setting the paper type and sizeUsing the computer Setting the paper type and sizeLoading original documents into the ADF Loading original documents into the ADFLoading original documents on the scanner glass Loading original documents on the scanner glassFront output tray Selecting an output locationRear paper exit Selecting an output locationPrinting a document PrintingPrinting an envelope PrintingPrinting collated copies Printing transparenciesPrinting multiple pages on one sheet Printing transparenciesPrinting the last page first reverse order Printing the last page first reverse orderScanner glass FaxingFaxing Sending a fax automatically Sending a faxSending a fax manually Sending a faxSending a fax to a group broadcast fax Sending a fax at a scheduled time delay sendAdding a prefix before dialing Receiving a faxAdding a pause while dialing Receiving a fax automaticallyReceiving a fax manually Setting up fax forwardingForwarding faxes Setting up shortcuts Customizing fax settingsPrinting fax activity reports Printing fax activity reportsCustomizing fax settings Using the Speed Dial buttonsUsing the Phone Book Setting the Station ID Setting the distinctive ringCanceling a fax job Canceling a fax jobEntering characters Key CharactersCopying CopyingMaking a copy Collating copies Collating copiesCopying multiple pages onto a single sheet Paper Saver Enlarging or reducing an image Enlarging or reducing an imageScanning ScanningScanning documents using the control panel USB attach only Scanning documents using the control panel USB attach onlyScanning documents using the computer USB attach only Configuring additional applications for scanning Scanning text for editing OCR Scanning text for editing OCRScanning over a network Customizing scan settingsScanning over a network Understanding Scan options Understanding Scan optionsUnderstanding Scan options Maintaining the MFP Maintaining the MFPRemoving a toner cartridge Installing a toner cartridge Installing a toner cartridgeRedistributing toner Redistributing tonerRedistributing toner Replacing the photoconductor Replacing the photoconductorReplacing the photoconductor Cleaning the scanner glass Cleaning the MFPCleaning the outside of the MFP Cleaning the MFPCleaning the inside of the MFP Cleaning the MFP Recycling Lexmark products Ordering suppliesOrdering supplies Part number Average yieldTroubleshooting TroubleshootingSymptom Solution Setup troubleshootingSetup troubleshooting Setup troubleshooting Removing and reinstalling the drivers software Jams and misfeeds troubleshooting Jams and misfeeds troubleshootingClear the paper jam. See Clearing a paper jam on Paper and original documents onMessage Location of jam Go to Clearing a paper jam200/201 Paper Jam Jams and misfeeds troubleshooting Close the front cover Press Start to resume printing Paper Jam 241/242 Paper Jam Insert the paper tray Press Start to resume printing 290/291/292 Scanner Jam Problem Solution Print and copy troubleshootingPrint and copy troubleshooting Print quality troubleshooting Print quality troubleshootingManual feeder on ProblemPhotoconductor. For more information, see Replacing Scan troubleshooting Scan troubleshootingFax troubleshooting Fax troubleshootingFax troubleshooting Error messages troubleshooting Error messages troubleshootingLoading paper in the manual feeder on Paper tray onInformation, see Redistributing toner on Size onSee 200/201 Paper Jam on See 202 Paper Jam onSee 290/291/292 Scanner Jam on See 241/242 Paper Jam onSee 251 Paper Jam on Electronic emission notices Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Japanese Vcci notice Other telecommunications notices Physical address Machine type Mailing addressNoise emission levels Mode Description Power consumptionPrinter energy consumption Meter average sound pressure, dBA101 ADF IndexIndex 104 105

340n, X340, X342n specifications

The Lexmark X342n, X340, and 340n printers are notable entries in the multifunctional printer category, especially designed for small to medium-sized businesses that require reliable printing, copying, scanning, and faxing capabilities. These models nimbly balance performance, efficiency, and quality, making them ideal for both office environments and personal use.

One of the primary features of the Lexmark X342n model is its multifunctionality, enabling users to print, scan, copy, and fax documents with ease. This all-in-one capability not only saves space but also reduces the need for multiple devices, leading to cost savings and increased efficiency. The X342n excels in print quality, delivering sharp text documents and high-resolution graphics. It boasts a print speed of up to 35 pages per minute, ensuring that users can handle large print jobs quickly and efficiently.

In terms of technology, the Lexmark X340 series incorporates advanced laser printing technology that provides consistent and high-quality output. The units use a high-yield toner cartridge, which not only contributes to better print quality but also reduces the frequency of cartridge replacements, further enhancing productivity. The printers support various paper sizes and weights, accommodating a wide range of printing needs, from standard letter-size documents to heavier media.

Networking capabilities are another highlight of these models. The X342n features built-in Ethernet connectivity, allowing users to share the printer seamlessly across a network. This is particularly beneficial in a busy office where multiple users need access to the printing features. The X340 and 340n, while slightly more basic, still offer effective connectivity options that cater to individual or small workgroup requirements.

Moreover, while the Lexmark X340 series primarily focuses on monochrome printing, it remains efficient in handling a variety of tasks with professional-grade reliability. Users will appreciate the intuitive control panel, which provides easy navigation through various functions and settings, simplifying the user experience.

In summary, the Lexmark X342n, X340, and 340n printers stand out for their multifunctionality, impressive print speeds, and robust networking capabilities. Built with the latest laser printing technology, these devices meet the diverse demands of modern workplaces and contribute effectively to enhanced productivity. Their ease of use combined with their economical operation makes them a powerful choice for organizations looking for dependable printing solutions.
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