Lexmark C780, C782 manual Solving printing problems, Troubleshooting

	Troubleshooting
Solving printing problems
Symptom	Cause	Solution
The operator panel	The printer self test	Turn the printer off, wait about 10 seconds, and turn the
display is blank or	failed.	printer back on.
displays only diamonds.		Performing Self Test appears on the display. When the
		test is completed, the Ready message is displayed.
		If the messages do not appear, turn the printer off and call for
		service.
The message Error	The USB device you are	For information regarding tested and approved USB flash
reading USB drive	using may not be	memory devices, see the Lexmark Web site at
appears when using a	supported or has an	www.lexmark.com.
USB device.	error. Only specific USB
	flash memory devices
	are supported.
Jobs do not print.	The printer is not ready	Make sure Ready or Power Saver appears on the display
	to receive data.	before sending a job to print. Press		to return the printer to
		the Ready state.
	The specified output bin	Remove the stack of paper from the output bin, and then
	is full.	press	.
	The specified tray is	Load paper in the tray.
	empty.
	You are using the wrong	• Verify that you selected the printer driver associated with
	printer driver or are	the Lexmark C780, C782.
	printing to a file.	• If you are using a USB port, make sure you are running
		Windows Vista, Windows 2000, Windows XP, or
		Windows Server 2003 and using a Windows Vista,
		Windows 2000, Windows XP, or Windows Server 2003
		compatible printer driver.
	Your MarkNet N8000	Verify that you have properly configured the printer for
	series internal print	network printing.
	server is not set up	See the Software and Documentation CD or go to the
	properly or is not
		Lexmark Web site for information.
	connected properly.
	You are using the wrong	Make sure you are using a recommended interface cable.
	interface cable, or the	Make sure the connection is secure.
	cable is not securely
	connected.
Held jobs do not print.	A formatting error has	• Print the job. (Only part of the job may print.)
	occurred.	• Delete the job.
		• Free up additional printer memory by scrolling through the
	The printer has
		list of held jobs and deleting others you have sent to the
	insufficient memory.
		printer.
	The printer has received	Delete the job.
	invalid data.
Job takes longer than	The job is too complex.	Reduce the complexity of your print job by eliminating the
expected to print.		number and size of fonts, the number and complexity of
		images, and the number of pages in the job.
	Page Protect is set to	Set Page Protect to Off from Print Recovery.
	On.	For more information, see the Menus and Messages Guide.

Solving printing problems

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