Lexmark C780, C782 manual Solving high capacity feeder problems, Problem Solution

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			Troubleshooting

	Solving high capacity feeder problems

	Problem		Solution
	The paper tray does not raise when the		Check the following:
	loading door is closed, or the paper tray does		• The printer is properly attached to the high capacity feeder.
	not lower when the door is opened and the
			• The printer is powered on.
	paper tray button is pushed.
			• The power cord is plugged firmly into the back of the high capacity

			feeder.
			• The power cord is plugged into an outlet.
			• The outlet has power.

	The paper tray lowers unexpectedly.		Check to see if your printer is out of paper or has a jam.

	More than one sheet of paper is fed or a sheet		Remove the paper in the printer paper path, and check the stack to
	is fed improperly.		ensure the paper has been loaded properly. Be sure to remove the top
			and bottom sheets of each ream of paper that is loaded.
	A jam occurs.


	Rubber feed rollers do not turn to advance		Check the following:
	paper.		• The power cord is plugged firmly into the back of the high capacity
			feeder.
			• The power cord is plugged into an outlet.
			• The outlet has power.

	Consistent misfeeds or jams in the feeder.		Try the following:
			• Flex the paper.
			• Turn the print media over.
			Check the following:
			• Feeder is properly installed.
			• Paper is loaded correctly.
			• Paper is not damaged.
			• Paper meets specifications.
			• Guides are positioned correctly for the paper size selected.

	Service messages		A service message indicates printer failure that may require service.
			Turn the printer off, wait about 10 seconds, and then turn the printer on.
			If the error recurs, write down the error number, the problem, and a
			detailed description. Call 1-800-LEXMARK for service.

Solving option problems

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Contents C780, C782 Edition October Safety informationTrademarks Contents Contents Input options Output options Internal options Installing and removing optionsInstalling and removing options Installing a 2000-sheet drawerContinue with Installing a 500-sheet drawer Installing a 500-sheet drawer Installing a duplex unit Installing the printer Installing an output expander Installing and removing options Installing a 5-bin mailbox Installing and removing options Installing memory and option cards Installing a StapleSmart finisherRemoving the system board access cover Installing a memory card Installing an option-added firmware card Installing a hard disk Installing and removing options Card Function Installing an option cardRemoving memory and option cards Accessing the printer system boardRemoving memory cards Removing a hard disk Removing an option cardInstalling and removing options Removing an option-added firmware card Reinstalling the system board access coverUnderstanding the printer operator panel PrintingStatus Indicates Printing Sending a job to printButton Function Printing from a USB flash memory device Canceling a job from the printer operator panel Canceling a print jobCanceling a job from a computer running Windows Canceling a job from a Macintosh computer running Mac OS Printing a menu settingsPrinting a network setup Canceling a job from a Macintosh computerPrinting a directory list Printing a font sample listLoading 500-sheet trays Loading the traysPrinting Loading the 2000-sheet tray Printing Loading the multipurpose feeder Printing Windows Printing on specialty media transparencies, labels, otherLoading the trays Loading the multipurpose feeder Mac OS Linking traysSelect File Print Value Description Linking output binsHolding a job in the printer Printing and deleting held jobsPrint Time Filters Printing confidential jobsWindows MacintoshEntering a personal identification number PIN At the printerEnter PIN Copies & Pages or General pop-up menu, choose Job Routing Verify PrintReserve Print Repeat PrintPrint All Delete All JobName1 JobName2 At the printerStoring paper Tips for successful printingStoring supplies Avoiding jams Paper Paper characteristicsWeight Media guidelinesUnacceptable paper Media specificationsStoring paper Media specifications Selecting paperSelecting preprinted forms and letterhead Selecting transparencies Media specifications Printing on letterheadTransparencies EnvelopesLabels Card stock Storing mediaDimensions Identifying media sources and specificationsMedia sizes and support Optional Finisher Standard Offset Staple Media support by type for optional featuresMedia types and weights input options Envelopes2 Media types and weights output optionsLabels- 2,4 Maximum 2,3Grain long MaximumEnvelopes Media capacitiesPaper labels Vinyl labelsView supplies Y K Determining the status of suppliesReady. Tray 1 Low, Tray Status / SuppliesMaintaining the printer Supply Menu selection item What the setting doesConserving supplies Ordering supplies Print cartridgesType of fuser Printer voltage Part number Toner waste containerFuser and ITU Ordering a fuserOrdering an image transfer unit and transfer roller Recycling Lexmark productsOrdering staple cartridges Identifying jams Clearing paper jamsClearing paper jams Access doors and traysExpander jams Area M Understanding jam messagesPaper jam messages Message Check Areas What to doArea a Clearing the entire paper pathArea B Area D Area CArea E Area T1Area Tx Area K Area JArea L Clearing fuser jams Clearing mailbox, finisher, or output expander jams Area MClearing fuser jams Clearing image transfer unit jams Clearing paper jams Clearing paper jams Clearing paper jams If you still need help Disabling operator panel menus Adjusting operator panel brightness and contrastAdministrative support Restoring factory default settingsEnabling operator panel menus Encrypting the disk Adjusting Power SaverClick Configuration Setting security using the Embedded Web Server EWSSetting the system password Using the secure Embedded Web ServerClick TCP/IP Port Access Using Secure modeSupporting IPSec Internet Protocol Security Locking the operator panel menus Using 802.1x AuthenticatingClick 802.1x Authentication Click Menu Lockout SetupPrinting Lockout Black only modeConfidential Print Setup Click Confidential Print SetupSize sensing Using the Coverage EstimatorDisabling size sensing Using MarkVision Messenger Configuring printer alertsUsing the Setup Menu Using MarkVision ProfessionalCheck the Print as image box Online customer support Calling for serviceSymptom Cause Solution Checking an unresponsive printerTroubleshooting Solving printing problemsSet Page Protect to Off from Print Recovery For more informations, see Clearing mailbox, finisher, or Solving mailbox problemsOutput expander jams Area M See Solving high capacity feeder problems Solving option problemsOption Action Problem Solution Solving high capacity feeder problemsPaper path Solving paper feed problemsSolving print quality problems See Loading the trays or LoadingMarks occur down the page repeatedly in all Top to Bottom or Left to RightMarks occur repeatedly only in one color Multiple times on aTo be replaced Cartridges BCD E How does the printer know what color to print? Solving color quality problemsFrequently asked questions FAQ about color printing What is RGB color?Is it possible to increase the gloss in the printed output? What is Manual Color Correction?Cmyk What are Detailed Color Samples and how do I access them? Avis de conformité aux normes de l’industrie du Canada Electronic emission noticesEuropean Community EC directives conformity 102 Industry Canada compliance statement Durchschnittlicher Schallpegel dBA in 1 m Umkrei Noise emission levelsHinweis zum GS-Zeichen German GS mark noticeTotal energy usage Power SaverMode Description Power consumption Product energy consumption106 Laser advisory label China RoHSPart Name Hazardous Substances or Elements Laser notice Statement of Limited Warranty109 Index PIN Index112