Lexmark C780, C782 manual Solving mailbox problems, Output expander jams Area M

Page 89

Troubleshooting

Symptom

Cause

Solution

Job prints from the

The operator panel

Make sure the Paper Size and Paper Type specified in the

wrong tray or on the

menu settings do not

printer driver match the paper size and type in the tray and

wrong paper or specialty

match the media loaded

what is set on the printers operator panel.

media.

in the tray.

 

 

 

 

Incorrect characters

You are using an

If you are using a parallel interface, make sure you are using

print.

incompatible parallel

an IEEE 1284-compliant parallel cable. We recommend

 

cable.

Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for

 

 

the standard parallel port.

 

The printer is in Hex

If Ready. Hex Trace appears on the display, you must exit

 

Trace mode.

Hex Trace mode before you can print your job. Turn the

 

 

printer off and back on to exit Hex Trace mode.

 

 

 

Tray linking does not

Tray linking is not

• Make sure both the size and type of media are the same in

work.

configured properly.

both trays.

 

 

• Make sure the paper guides in the trays are set for the

 

 

correct size media.

 

 

• Make sure the menu values for both size and type are set

 

 

correctly in the Paper Menu.

 

 

• For more informations, see Linking trays or see the

 

 

Menus and Messages Guide.

 

 

•

 

 

 

Large jobs do not collate.

Collate is not set to On.

Set Collation to On in the Finishing Menu or through the

 

 

printer driver.

 

 

Note: Setting Collation to Off in the driver overrides the

 

 

setting in the Finishing Menu.

 

 

For more informations, see the Menus and Messages Guide.

 

 

 

 

The job is too complex.

Reduce the complexity of the print job by eliminating the

 

 

number and size of fonts, the number and complexity of

 

 

images, and the number of pages in the job.

 

 

 

 

The printer does not

Add printer memory or an optional hard disk.

 

have enough memory.

 

Unexpected page breaks

The job has timed out.

Set Print Timeout to a higher value from the Setup Menu.

occur.

 

For more informations, see the Menus and Messages Guide.

 

 

 

 

 

Solving mailbox problems

 

 

 

 

Symptom

Cause

Solution

Paper jams before

The mailbox and the

Realign the mailbox and the printer.

reaching the mailbox.

printer are misaligned.

For more informations, see Clearing mailbox, finisher, or

 

 

output expander jams (Area M).

 

 

 

 

The mailbox is not

Check the electrical connection.

 

connected properly.

 

 

 

 

Solving mailbox problems

89

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Image 89
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Contents C780, C782 Trademarks Safety informationEdition October Contents Contents Input options Output options Internal options Installing and removing optionsInstalling and removing options Installing a 2000-sheet drawerContinue with Installing a 500-sheet drawer Installing a 500-sheet drawer Installing a duplex unit Installing the printer Installing an output expander Installing and removing options Installing a 5-bin mailbox Installing and removing options Removing the system board access cover Installing a StapleSmart finisherInstalling memory and option cards Installing a memory card Installing an option-added firmware card Installing a hard disk Installing and removing options Card Function Installing an option cardRemoving memory and option cards Accessing the printer system boardRemoving memory cards Removing a hard disk Removing an option cardInstalling and removing options Removing an option-added firmware card Reinstalling the system board access coverUnderstanding the printer operator panel PrintingStatus Indicates Button Function Sending a job to printPrinting Printing from a USB flash memory device Canceling a job from a computer running Windows Canceling a print jobCanceling a job from the printer operator panel Printing a network setup Printing a menu settingsCanceling a job from a Macintosh computer Canceling a job from a Macintosh computer running Mac OSPrinting a directory list Printing a font sample listLoading 500-sheet trays Loading the traysPrinting Loading the 2000-sheet tray Printing Loading the multipurpose feeder Printing Loading the trays Loading the multipurpose feeder Printing on specialty media transparencies, labels, otherWindows Select File Print Linking traysMac OS Holding a job in the printer Linking output binsPrinting and deleting held jobs Value DescriptionWindows Printing confidential jobsMacintosh Print Time FiltersEnter PIN At the printerEntering a personal identification number PIN Reserve Print Verify PrintRepeat Print Copies & Pages or General pop-up menu, choose Job RoutingPrint All Delete All JobName1 JobName2 At the printerStoring supplies Tips for successful printingStoring paper Avoiding jams Weight Paper characteristicsMedia guidelines PaperUnacceptable paper Media specificationsSelecting preprinted forms and letterhead Media specifications Selecting paperStoring paper Transparencies Media specifications Printing on letterheadEnvelopes Selecting transparenciesLabels Card stock Storing mediaMedia sizes and support Identifying media sources and specificationsDimensions Optional Finisher Standard Offset Staple Media support by type for optional featuresMedia types and weights input options Envelopes2 Media types and weights output optionsGrain long Maximum 2,3Maximum Labels- 2,4Paper labels Media capacitiesVinyl labels EnvelopesReady. Tray 1 Low, Tray Determining the status of suppliesStatus / Supplies View supplies Y KConserving supplies Supply Menu selection item What the setting doesOrdering supplies Print cartridges Maintaining the printerFuser and ITU Toner waste containerOrdering a fuser Type of fuser Printer voltage Part numberOrdering staple cartridges Recycling Lexmark productsOrdering an image transfer unit and transfer roller Identifying jams Clearing paper jamsClearing paper jams Access doors and traysPaper jam messages Understanding jam messagesMessage Check Areas What to do Expander jams Area MArea B Clearing the entire paper pathArea a Area D Area CArea Tx Area T1Area E Area L Area JArea K Clearing fuser jams Clearing mailbox, finisher, or output expander jams Area MClearing fuser jams Clearing image transfer unit jams Clearing paper jams Clearing paper jams Clearing paper jams If you still need help Disabling operator panel menus Adjusting operator panel brightness and contrastEnabling operator panel menus Restoring factory default settingsAdministrative support Encrypting the disk Adjusting Power SaverSetting the system password Setting security using the Embedded Web Server EWSUsing the secure Embedded Web Server Click ConfigurationSupporting IPSec Internet Protocol Security Using Secure modeClick TCP/IP Port Access Click 802.1x Authentication Using 802.1x AuthenticatingClick Menu Lockout Setup Locking the operator panel menusConfidential Print Setup Black only modeClick Confidential Print Setup Printing LockoutDisabling size sensing Using the Coverage EstimatorSize sensing Using the Setup Menu Configuring printer alertsUsing MarkVision Professional Using MarkVision MessengerSymptom Cause Solution Online customer support Calling for serviceChecking an unresponsive printer Check the Print as image boxSet Page Protect to Off from Print Recovery Solving printing problemsTroubleshooting Output expander jams Area M Solving mailbox problemsFor more informations, see Clearing mailbox, finisher, or Option Action Solving option problemsSee Solving high capacity feeder problems Problem Solution Solving high capacity feeder problemsSolving print quality problems Solving paper feed problemsSee Loading the trays or Loading Paper pathMarks occur repeatedly only in one color Top to Bottom or Left to RightMultiple times on a Marks occur down the page repeatedly in allTo be replaced Cartridges BCD E Frequently asked questions FAQ about color printing Solving color quality problemsWhat is RGB color? How does the printer know what color to print?Is it possible to increase the gloss in the printed output? What is Manual Color Correction?Cmyk What are Detailed Color Samples and how do I access them? European Community EC directives conformity Electronic emission noticesAvis de conformité aux normes de l’industrie du Canada 102 Industry Canada compliance statement Hinweis zum GS-Zeichen Noise emission levelsGerman GS mark notice Durchschnittlicher Schallpegel dBA in 1 m UmkreiMode Description Power consumption Power SaverProduct energy consumption Total energy usage106 Part Name Hazardous Substances or Elements China RoHSLaser advisory label Laser notice Statement of Limited Warranty109 Index PIN Index112
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