Fluke Computer Accessories manual Support Services, Support Charges, Undertakings by You

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User’s Guide – version 3.5

NetFlow Tracker

1.7The contents of the Schedule form an integral part of this Agreement and shall have as full effect as if it were incorporated in the body of this Agreement and the expressions “this Agreement” and “the Agreement” used in the Schedule shall mean this Agreement and any reference to “this Agreement” shall be deemed to include the Schedule.

2.Support Services

2.1In consideration of the payment by You of the Support Charges, Fluke agrees to provide the Support Services.

3.Support Charges

3.1You shall pay the Support Charges to Fluke annually in advance. The Support Charges shall be paid within 30 days after receipt of Fluke’s invoice thereof. No Support Services will be provided until payment in full has been received by Fluke. In the event of late payment, interest shall be charged at the rate of interest referred to in the European Communities (Late Payment in Commercial Transactions) Regulations 2002, from the date of invoice until the date of actual payment, such interest to accrue daily and both before and after judgement.

3.2The Support Charges (including the charges for support outside of the Support Hours) may at Fluke’s sole discretion be increased annually in accordance with the annual increase in the Retail Prices Index.

3.3The Support Charges payable under the terms of this Agreement are related to the Support Services specified in Schedule 2. Additional support is subject to Fluke’s then standard rates.

3.4All Support Charges referred to in this Agreement are exclusive and net of any taxes, duties or such other additional sums which shall be paid by You including, but without prejudice to the generality of the foregoing, VAT, excise tax, tax on sales, property or use, import or other duties whether levied in respect of this Agreement, the Support Services or otherwise.

4.Undertakings by You

You undertake:

4.1To maintain accurate and up to date records of the number and location of all copies of the Product supplied to You under the terms of the Licence Agreement and in relation to the numbers of users of such.

4.2To co-operate with Fluke’s personnel in the diagnosis of any error or defect in the Product or Updates reported by You.

4.3To make available to Fluke, all reasonable information, facilities, services and access required by Fluke in order to perform the Support Services.

5.Supplier’s Undertakings

5.1Fluke shall use its reasonable commercial endeavours to ensure that the Support Services will be performed in such a way as to cause only minimal interruptions to your business processes (other than any pre-agreed unavoidable interruption which in Fluke’s sole discretion is required in order to perform the Support Services in a proper and efficient manner).

5.2Fluke shall use its reasonable commercial endeavours to ensure that the Support Services are performed with reasonable skill and care.

5.3The express terms of this Agreement are in lieu of all warranties, conditions, undertakings, terms of obligations implied by statute, common law, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.

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Contents NetFlow Tracker Contents LONG-TERM Reports Appendix 2 CSV File Format Grant of Licence and Payment of Fees Software License AgreementCopyright Customer Remedies Confidential Information and Security User’s Guide version NetFlow Tracker Definitions Supplier’s Undertakings Support ServicesSupport Charges Undertakings by YouTermination Limitation of Liability and indemnityIntellectual Property Rights Miscellaneous Confidential Information and SecurityResponse Times Exceptions to Support ServicesSupport Hours Introduction What is NetFlow?What is NetFlow Tracker? Features and BenefitsUser’s Guide version NetFlow Tracker Operating System Support InstallationPre-installation Checks Minimum System RequirementsInstallation on Microsoft Windows Installation on Linux Post-installation Tasks Add listener ports Set up Snmp community stringsSet up web front-end security Configure your routers and switchesUsing NetFlow Tracker Interfaces Device traffic metersPer-AS data Working with ChartsChanging the displayed chart Chart legendZooming out View a standard chart as a pie chartView a standard chart as a tabular report ZoomingOpen the chart in a new window Alter the filter applied to a standard chartExport a chart to another application Print the chartWorking with Tabular Reports Working with Pie ChartsExamine a single row Sort a tabular reportSession Reports Report TemplatesAddress Reports Network Reports QoS ReportsOther Reports Creating Filtered ReportsInterface Reports Traffic Identification ReportsStart time Report templateSample size Source dataOut interface Time zoneSource device InterfaceSrc/dest port ProtocolSource port Dest portDest AS DiffServTraffic class Source ASFilter Editor Long-term ReportsDevices and Interfaces Per-device and Per-interface Long-term ReportsUser’s Guide version NetFlow Tracker Reports Report Format Parameters Report URL FormatGeneral Form 0026 00230024 0025True ChartPie Number256 FeaturesSections 128Time Range Parameters Week MillisHour DayCalendar-based advanced Time range will extend for this number of unitsDay1-day2/time1-time2 HHmmApplying a time-of-day mask to the time range 113 110105 100125 115120 140Daily 285300 MinuteFilter Parameters Port1-port2 NameAddr1-addr2 Port1-port2/number Port/namePort/number Port1-port2/nameCode PrecTos Prec%20tosMask Addr/maskUsername PasswordSecurity Parameters Null Management Portal Access Control ParametersSecret VPN Out VPN Refresh and Resolve All buttons, if applicable Chart scrollbarChart selection headers Filter Editor button, if applicableQuery Size Performance TuningDatabase Server Settings Disk SpeedListener Ports Configuration GuideSnmp Settings LicensingDevice List Device SettingsDevice Settings Sampled Data Scaling VPNs Security SettingsHttp//proxy/tracker1/report.jsp?portalacl= Management Portal SettingsHttp//proxy/tracker1/report1 Http//tracker1/report.jsp?portalsecret=secret&aclif=ProxyPassReverse /tracker1/ http//1.2.3.4 Using Apache as a Portal ServerRewriteEngine On RewriteRule /tracker1/.*$ http//1.2.3.4/$1 P,L,QSAReal-time Reports Report SettingsGeneral Settings Scheduled Reports Saved FiltersLong-term Reports Executive Reports Span class=repdesctextTest/span Sub-reports Nelements=5 and chartWidth=400Content User’s Guide version NetFlow Tracker DiffServ Names Hostname Resolution SettingsIP Application Names Subnet Names Database SettingsAS Names Backup Performance Counters Memory SettingsArchiving Unprocessed Flowsets NetFlow Data ReceivedTraffic Described Ignored FlowsNo In Interface AboutIp flow-export destination address Appendix 1 Device ConfigurationEnabling Netflow Export on an IOS Device Ip cefShow ip cache flow Show ip cache verbose flow Ip flow-cache timeout activeIp flow-cache timeout inactive Show ip flow exportMls aging long Ip route-cache flow infer-fieldsMls netflow Mls nde sender versionUser’s Guide version NetFlow Tracker Set mls nde address Set mls bridged-flow-statistics enable vlanlistSet mls nde enable Set system name nameEnabling Flow Detail Records on a Packeteer Device Flow-sampler-map allflows mode random one-out-of 1 exitEnabling NetFlow on an Enterasys Device Tabular report CSV format Chart CSV formatPie chart CSV format Appendix 2 CSV File FormatTabular report XML format Chart XML formatPie chart XML format Appendix 3 XML FormatAppendix 4 Third Party Software Components JspSmartUpload Quartz
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