Fluke Computer Accessories manual Support Hours, Response Times, Exceptions to Support Services

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User’s Guide – version 3.5

NetFlow Tracker

Schedule

Support Services

1.Support Hours

The Support Hours during which Fluke shall supply the Support Services shall be between 9.30am and 5pm on Working Days.

2.Support Services

Fluke shall provide You during the Support Hours with:

2.1.technical advice and assistance by telephone, facsimile, e-mail or other electronic means as shall be necessary to resolve your difficulties and queries in relation to the Product and the Updates which You may require;

2.2.an error correction and problem solving service as follows:

if You shall discover that the then current supported version of Product fails to conform with any part of the description of the Product provided to you by Fluke then Fluke, on receiving notification of the error, shall use its reasonable endeavours to:

2.2.1diagnose and resolve the reported error or problem; and

provide the required solution to remedy or correct the error or problem; and

2.2.3provide You with all assistance reasonably required by You to enable You to implement the error correction supplied as soon as possible; and

2.2.4correct errors by “fix” where Fluke, in its sole discretion, considers such to be appropriate.

2.3Response times to technical advice and assistance queries and reported errors and problems are set out in clause 3 below.

2.4Remote connection support shall only be provided by Fluke in the event that telephone, fax or email support does not resolve a problem.

3.Response Times

3.1In the event of any problem arising in relation to the Product’s installation and

functioning, Fluke shall respond within 8 Support Hours after the logging of such an incident by You provided that the incident was logged by You during normal Support Hours. Fluke shall in turn endeavour to resolve the problem as soon as possible.

4.Exceptions to Support Services

4.1The Support Services described in clause 2 of this Schedule shall not include service in respect of:

4.1.1defects or errors resulting from any modifications of the Product or Updates made by any person other than Fluke;

4.1.2incorrect use of the Product or Updates or operator error;

4.1.3any fault in Your hardware, computer equipment or in any programs used in conjunction with the Product or Updates; or

4.1.4defects or errors caused by the use of the Product or Updates on or with equipment or programs not approved by Fluke.

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Contents NetFlow Tracker Contents LONG-TERM Reports Appendix 2 CSV File Format Software License Agreement Grant of Licence and Payment of FeesCopyright Customer Remedies Confidential Information and Security User’s Guide version NetFlow Tracker Definitions Undertakings by You Support ServicesSupport Charges Supplier’s UndertakingsTermination Limitation of Liability and indemnityIntellectual Property Rights Confidential Information and Security MiscellaneousResponse Times Exceptions to Support ServicesSupport Hours Features and Benefits What is NetFlow?What is NetFlow Tracker? IntroductionUser’s Guide version NetFlow Tracker Minimum System Requirements InstallationPre-installation Checks Operating System SupportInstallation on Microsoft Windows Installation on Linux Post-installation Tasks Configure your routers and switches Set up Snmp community stringsSet up web front-end security Add listener portsUsing NetFlow Tracker Device traffic meters InterfacesChart legend Working with ChartsChanging the displayed chart Per-AS dataZooming View a standard chart as a pie chartView a standard chart as a tabular report Zooming outPrint the chart Alter the filter applied to a standard chartExport a chart to another application Open the chart in a new windowWorking with Pie Charts Working with Tabular ReportsSort a tabular report Examine a single rowSession Reports Report TemplatesAddress Reports QoS Reports Network ReportsTraffic Identification Reports Creating Filtered ReportsInterface Reports Other ReportsSource data Report templateSample size Start timeInterface Time zoneSource device Out interfaceDest port ProtocolSource port Src/dest portSource AS DiffServTraffic class Dest ASPer-device and Per-interface Long-term Reports Long-term ReportsDevices and Interfaces Filter EditorUser’s Guide version NetFlow Tracker Reports Report Format Parameters Report URL FormatGeneral Form 0025 00230024 0026Number ChartPie True128 FeaturesSections 256Time Range Parameters Day MillisHour WeekTime range will extend for this number of units Calendar-based advancedDay1-day2/time1-time2 HHmmApplying a time-of-day mask to the time range 100 110105 113140 115120 125Minute 285300 DailyFilter Parameters Port1-port2 NameAddr1-addr2 Port1-port2/name Port/namePort/number Port1-port2/numberPrec%20tos PrecTos CodeAddr/mask MaskUsername PasswordSecurity Parameters Null Management Portal Access Control ParametersSecret VPN Out VPN Filter Editor button, if applicable Chart scrollbarChart selection headers Refresh and Resolve All buttons, if applicableDisk Speed Performance TuningDatabase Server Settings Query SizeLicensing Configuration GuideSnmp Settings Listener PortsDevice List Device SettingsDevice Settings Sampled Data Scaling Security Settings VPNsHttp//tracker1/report.jsp?portalsecret=secret&aclif= Management Portal SettingsHttp//proxy/tracker1/report1 Http//proxy/tracker1/report.jsp?portalacl=RewriteRule /tracker1/.*$ http//1.2.3.4/$1 P,L,QSA Using Apache as a Portal ServerRewriteEngine On ProxyPassReverse /tracker1/ http//1.2.3.4Real-time Reports Report SettingsGeneral Settings Saved Filters Scheduled ReportsLong-term Reports Executive Reports Span class=repdesctextTest/span Sub-reports Nelements=5 and chartWidth=400Content User’s Guide version NetFlow Tracker DiffServ Names Hostname Resolution SettingsIP Application Names Subnet Names Database SettingsAS Names Backup Performance Counters Memory SettingsArchiving Ignored Flows NetFlow Data ReceivedTraffic Described Unprocessed FlowsetsAbout No In InterfaceIp cef Appendix 1 Device ConfigurationEnabling Netflow Export on an IOS Device Ip flow-export destination addressShow ip flow export Ip flow-cache timeout activeIp flow-cache timeout inactive Show ip cache flow Show ip cache verbose flowMls nde sender version Ip route-cache flow infer-fieldsMls netflow Mls aging longUser’s Guide version NetFlow Tracker Set system name name Set mls bridged-flow-statistics enable vlanlistSet mls nde enable Set mls nde addressFlow-sampler-map allflows mode random one-out-of 1 exit Enabling Flow Detail Records on a Packeteer DeviceEnabling NetFlow on an Enterasys Device Appendix 2 CSV File Format Chart CSV formatPie chart CSV format Tabular report CSV formatAppendix 3 XML Format Chart XML formatPie chart XML format Tabular report XML formatAppendix 4 Third Party Software Components JspSmartUpload Quartz
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