Philips 27254 user manual Troubleshooting, Make sure the computer is turned on

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10.Troubleshooting & FAQs

10. Troubleshooting & FAQs

10.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

Make sure the power cord is plugged into the power outlet and into the back of the monitor.

First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

Make sure the computer is turned on.

Make sure the signal cable is properly connected to your computer.

Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

Check to see if the monitor cable has bent pins.

Make sure the computer is turned on.

AUTO button doesn't function

The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI- Digital mode as it is not necessary.

Visible signs of smoNe or sparNs

Do not perform any troubleshooting steps

Disconnect the monitor from mains power source immediately for safety

Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

Adjust the image position using the “Auto” function in OSD Main Controls.

Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical ÁicNer appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal ÁicNer appears

Adjust the image using the “Auto” function in OSD Main Controls.

Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

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Contents Customer care and warranty Troubleshooting & FAQs Table of Contents Maintenance Safety precautions and maintenanceOperation Service ‡ Temperature 0-40C 32-95FNotational Descriptions Waste Electrical and Electronic Equipment Disposal of product and pacNing materialTaNing bacN/Recycling Information for Customers Installation Setting up the monitorPacNage contents Depends on the countryOperating the monitor This hot key allows you to setup your favorite function keyPIP/PBP/Off/Swap Movie, Game, Economy, OffThen press button OSD Settings, then press buttonIndependent audio playbacN, regardless of video input Basic and simple instruction on the control Neys OSD MenuFRQÀUPWKHFKRLFHRUFKDQJH Switched off from Setup in the OSD On Resolution notiÀcationScreen Display menu Physical Function Tilt PivotMultiView Swap a and B source in PIP mode When the sub source is not DetectedSwap a and B source in PBP mode Source‡ Off Stop MultiView function Remove the Base Assembly for Vesa MountingTilt the base and slide it out Extend the monitor base to its maximum heightSmartImage Image OptimizationHow does it worN Movie, Game, Economy and OffSmartContrast InstallationPhilips SmartControl Premium First launch -WizardStart with Standard pane Adjust menu Color menu SmartImage Eco Power menu Options menuOptionAuto Pivot ‡ On single input displays, this pane will not be visible Help menu ‡ PBP mode Select Input and AudioTasN Tray Menu Disabled TasN Tray Menu EnabledContext Sensitive menu 7KHWDVNWUD\KDVÀYHHQWULHVSmartDesNtop SmartDesNtop GuideDrag and Drop Windows Win Other alternative path VistaNo other alternative path available TasN Tray Right ClicN Name Description Image SmartDesNtop Partition DeÀnitionsBottom Horizontal SplitRight side Vertical Even Split Into four evenly sized regionsSetting PowerSensorMHL Mobile High- Definition LinN LED Technical SpecificationsRohs YES Epeat Maximum Resolution Resolution & Preset ModesRecommended Resolution CrystalclearPower Management DeÀnition Power ManagementThis product is designed for both you and the planet Regulatory Information‡ Low energy consumption to minimize climate impact Only for selective modelsBeneÀts of Epeat Epeat Electronic Product EnvironmentalCE Declaration of Conformity ‡ GS EK1-20002013 GS mark requirementCet équipement a été testé et déclaré Declaration of Conformity for Products Marked with FCC LogoRegulatory Infomation Varoitus VarningVCCI-B Blue -NEUTRALN Brown -LIVEL GREEN&YELLOW -EARTHE Achtung Beim AufstellenEU Energy Label GREEN&YELLOWWaste Declaration for India Restriction on Hazardous Substances statement IndiaRecycling/index.page China RoHSRegulatory Infomation Philips’ Flat Panel Monitors Pixel Defect Policy Customer care and warrantyPixels and Sub pixels Types of Pixel DefectsAdjacent dark subpixels Dark subpixelTotal bright or black dot defects of all types Austria Customer Care & WarrantyRTS MSI Fujitsu IBA 3URÀ6HUYLFH AMCRedington India Agos NetworkPT. Cormic ServisindoTurkmenistan Technostar Service Chain Solutions ,IncVietnam Minh City Branch‡ Make sure the computer is turned on Troubleshooting‡ Adjust the contrast and brightness on On-Screen Display SmartControl Premium FAQs‡ Reconnect your USB peripherals Do if the screen shows Cannot General FAQsHow do I adjust the resolution Q2 What is the recommended refresh rate for monitorDesired resolution under Windows What if I get lost when I am maNingCameras, monitors, printers, scanners, etc Multiview FAQs