Philips 27254 user manual SmartControl Premium FAQs, ‡ Reconnect your USB peripherals

10.Troubleshooting & FAQs

Image appears blurred, indistinct or too darN

‡ Adjust the contrast and brightness on On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

‡ Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging "

or "ghost imaging", on your screen. "Burn- in", "after-imaging", or "ghost imaging" is a well-known phenomenon in monitor panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

‡ Always activate a moving screen saver program when you leave your monitor unattended.

‡ Always activate a periodic screen refresh application if your monitor will display unchanging static content.

‡ Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired.The damage mentioned above is not covered under your warranty.

Image appears distorted.Text is fuzzy or blurred.

‡ Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.

Green, red, blue, darN, and white dots appears on the screen

‡ The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.

The "power on" light is too strong and is disturbing

‡ You can adjust “power on” light using the power LED Setup in OSD main Controls.

Audio problem

No sound

‡ Check if audio cable is connected to PC and monitor correctly.

‡ Ensure audio is not muted. Press OSD “Menu”, select “Audio” then “Mute”. Check it on “Off” position.

‡ Press “Volume” in OSD main control to adjust the volume.

USB problem

USB peripherals are not worNing

‡ Check if USB upstream cable is connected to your monitor correctly.

‡ Turn your monitor OFF and ON once again.You may need to install/reinstall USB drivers in your PC and ensure hub is active.

‡ Reconnect your USB peripherals.

For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.

10.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do"

Ans.: Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed.

Q2. The SmartControl Premium functions worNed well before, but it does not worN anymore, what can I do"

Ans.: If the following actions were executed, the monitor driver may need to be re- installed.

‡ Changed video graphic adapter to another one

‡ Updated video driver

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