Xerox Fax Machine manual Troubleshooting a Problem

Troubleshooting a Problem

When a problem persists, document the error messages and gather information to define the problem. The following problem-solving procedures are recommended:

„Accurately define the problem. When, where, and how does the problem occur?

„Reproduce the problem. Can the problem be reproduced consistently or is it an intermittent problem?

„Ask other users if they have encountered the problem, and keep a log to track problem occurrences.

„Examine the data for trends and the common attributes that may be related to the problem. For example, does the problem occur only with a specific printer or on a specific workstation/network configuration?

„Review the product documentation, including the README files and problem solving topics, to see if any similar problems are documented.

If a cause and solution to the problem cannot be identified, call the Xerox Welcome Center to report the error information. Provide the support representative with the documentation that you have gathered to define the problem.

4-2 Problem Solving