Maintenance | Xerox® DocuMate® 3120 |
10. Close the scanner when you’re finished.
Troubleshooting
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a UPS battery
•Did you restart the computer and scanner? If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner.
•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner with a USB hub, if you are using a hub, the hub must have its own power supply.
•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range.
•Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera,
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on page 35 for installation instructions.
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