POSTINSTALLATION
Customer Service Support Center
If you encounter software- or
Before contacting Xerox or Xerox Limited service, please make note of the following:
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Status code numbers and messages which appear on the Keyboard/display terminal, including the
Status messages which appear on the printer control console
Indicator lights which may be lit
Status codes which appear in the display window of the operator control panel if there is a tape drive problem. (Remember, you must perform Diagnostic Test 01 prior to placing a service call for a
Your call will be answered by a Xerox or Xerox Limited representative who will ask you for the following information:
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Your LPS model number: DocuPrint 96 or DocuPrint 96MX
The LPS serial number
Your name
Your company name
Your work address
Your company’s work hours
A contact name and telephone number within your company
The system condition or status.
This information is given to a Xerox or Xerox Limited representative who will call you back to discuss the information and give you an estimated time of arrival of a service representative, or assist you over the phone to resolve the problem.
XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS INSTALLATION PLANNING GUIDE |