Xerox 721P83071 manual Xerox support services, Xerox Customer Support Center

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6. Xerox customer resources

This chapter references the many resources available to Xerox customers in the U.S. If the resource you need is not listed in this chapter, contact your site representative.

Xerox support services

Xerox provides many services in support of your laser printing system (LPS). These services include the following:

·Xerox Customer Support Center

·Customer Service Support Center

·Xerox Font Center

·Xerox Customer Documentation Catalog

·Xerox Documentation and Software Services (XDSS)

·Xerox Supplies Order Service.

Detailed information about these services follows.

Prior to installation, your Xerox site representative is available to answer your questions about the products, services, or billing. However, if you need assistance in resolving application-related problems or questions, contact your local Xerox systems analyst or call the Xerox Customer Support Center (XCSC).

Xerox Customer Support Center

The XCSC is available to address your software and applications problems or to direct you to the appropriate documentation.

The key to effective use of the XCSC is correct identification of the problem. Before calling the center, it is helpful to have the following information available:

·A list of any error messages

·An explanation of how output is different from what was expected

·Whether the symptoms follow a consistent pattern or occur randomly

·A list of special conditions that may have an effect on the system, such as:

ÐNew applications

ÐChanges made to the host system (that is, system software)

ÐRecent service performed on the LPS

ÐWhether the application printed properly on the LPS prior to the problem.

XEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE

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Contents Xerox 4635 Laser Printing System Product Reference Page Related publications Publication NumberXerox 4635 Laser Printing System Product Reference Table of contents Product differences/user considerations LPS hardware componentsLPS software components Glossary Xerox customer resourcesAppendices IndexPage Introduction LPS Product ReferenceAbout the reference set Laser Printing System document set4635 LPS Forms Creation Guide 4635 LPS Installation Planning Document conventions BoldLPS overview 4635 LPS SoftwareTrack magnetic tape drive Input enablement deviceOptions Track cartridge tape driveExpanded bitmap memory Inch floppy disk driveExpanded disk memory Bar code readerEthernet workstations Ethernet graphic scannersClearance requirements LPS specificationsEquipment dimensions Environmental requirementsHeat dissipation, system controller Cabinet fully configuredHeat dissipation, printer Electrical requirementsPC UI LPS featuresLPS connection Printer Forms FontsTypes of output Page Basic concepts LPS system disk storage and memory System controllerLPS interfaces Xerographic subsystem PrinterImaging subsystem Output subsystem LPS production process overviewInput Sources of input for the LPS4635 input options Special processing Types of dataOutput Job source library JSL filesFonts Character spacingBasic Concepts Page Major components System controller hardware components4635 system controller System controller panel Shows the 4635 LPS PC UI Printer hardware components Shows the components of the 4635 printer moduleShows the 4635 LPS with the optional bypass transport 4635 LPS with optional bypass transport LPS Hardware Components Components LPS operating systemOperating System Software functional description Major LPS processing tasksOperator communication Printer Software User Interface Software and User Dialog SoftwareXerox Pen Plotter Interface XPPI/DCF Xerox Printer Access FacilityOptional host-resident software packages Host Forms Description LanguageXerox Print Services Manager Product differences/user considerations LPS compatibility and comparisonUsing your 4635 as a backup LPS Will this 4050/4090 V3.5 job print on my To the Xerox 4635 LPS Operator GuideRefer to the Xerox 4635 LPS Operator Refer to the Xerox 4635 LPS Operator Job features from 9790 Results when run on 4635 V3A Will this 9790 V2 print on my 4635 V3A?Job features from 8790 Results when run on 4635 V3A Will this 8790 V2 print on my 4635 V3A?Checking paper sizes and special stocks Product DIFFERENCES/USER Considerations Comparing LPS print job resolution Checking JDL compatibilityChecking PDL compatibility LPS 11.PDL command parameters unique toCommand Parameter LPS comparison DJDEsLPS product comparison table Feature 4635 4050 4090 4650 4850 8790 9790 Printer Feature 4635 4050 4090 4650 4850 8790 9790 Fonts PaperLPS user considerations LPS edgemarkingEdgemarking a portrait Registration shift and skew Landscape orientation shift and skew 8.5 by 11 inchesPaper size System page sizeDeletions Error messagesVirtual page size Print Darkness Pitch modes Maximum paper width PPM rate Switching paper size and feed modesInterpolation and scanned images Cleaning time between pitch mode changes LAN supportXerox support services Xerox Customer Support CenterCustomer Service Support Center Xerox ConnectionXerox Documentation and Software Services Xerox Font CenterXerox Supplies Order Service Overview Master audit directoryData Master audit directory recordDescription Type Length Comments Key fields Audit log data Log header recordLog dates Mode statusDescription Type Length Comments Report totalsDetail record Waste management detail record Operations log data record Table A-5.Operations log data recordDates Error flagsStrings Record type codesPrimary codes Audit flagsCompletion status codes Key audit report calculations Secondary codesAIS AsciiCME Djde FDL EbcdicFCB FISHCS FSLHCF JSL JDEJDL LEF Micr Octal Operator CommandObject File OfflinePDL SEF RIPROM Simplex printing SymbolSyntax error Special ProcessingTab System DiskSystems Specialist Tape DensityText TestingTerminal Text StringUCS Write WildcardWildcarding Write protectionAcronyms GLOSSARY-18 GLOSSARY-19 GLOSSARY-20 OCR MPUMTU OCSGLOSSARY-22 GLOSSARY-23 Index NumeralsOSS Sample Xerox