Xerox 721P83071 manual Customer Service Support Center, Xerox Connection

XEROX CUSTOMER RESOURCES

The XCSC telephone number is:

1-310-333-2151 (nationwide), 5 a.m. to 5 p.m. Pacific time.

Customer Service Support Center

If you encounter software- or hardware-related problems, such as system failures, continuous paper jams, or poor print quality, first try the corrective actions described in your LPS operator guide.

If the problem persists, call the Customer Service Support Center. Contact your site representative for the telephone number of the Customer Support Service Center in your area.

Before contacting Xerox service, please make note of the following:

·Status code numbers and messages which appear on the PC User Interface (UI) or terminal, including the 6-digit code number that resulted from running the PROBLEM command

·Status messages which appear on the printer control console

·Indicator lights which may be lit

·Status codes which appear in the display window of the operator control panel if there is a tape drive problem. (Remember, you must perform Diagnostic Test 01 prior to placing a service call for a 9-track magnetic tape problem.)

Your call will be answered by a Xerox representative who will ask you for the following information:

·Your LPS model number: 4635

·Your LPS serial number

·Your name

·Your company name

·Your work address

·Your company©s work hours

·A contact©s name and telephone number within your company

·The condition or status of your system.

This information is given to a Xerox representative who will call you back to discuss the information and give you an estimated time of arrival of a service representative, or assist you over the phone to resolve the problem.

Xerox Connection

For information on interfaces and connections available for online and offline operation with the 4635 LPS, contact Xerox Connection at:

1-800-451-9312 (continental U.S.) 7:00 a.m. to 4:00 p.m. Pacific time.

6-2 XEROX 4635 LASER PRINTING SYSTEM PRODUCT REFERENCE