Canon MP700, 730i manual Computer has hung up or frozen, Quit other open applications and try again

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Fax Model

8.After installing the software, did you install a TWAIN-compatible application?

If this is the case, the TWAIN system file is replaced with something inappropriate and you will be

unable to scan images. If this happens, remove the software ( Software Guide) and reinstall ( Set-Up Sheet).

9.Is the machine recognized in the [Scanners and Cameras] window of [Control Panel] ? Follow this procedure to check if the machine icon is present in [Scanners and Cameras] of the [Control Panel]:

1.On the Windows desktop, click [Start], point to [Settings], then click [Control Panel]. (Windows XP: On the desktop, click [Start], then [Control Panel].)

2.Double click [Scanners and Cameras]. (Windows XP: In the [Control Panel] window, click [Printers and Other Hardware], then [Scanners and Cameras].)

3.In the [Scanners and Cameras] window, if [Canon MP730] or [Canon MP700] (Windows XP: [WIA

Canon MP730] or [WIA Canon MP700]) is present, the machine is recognized. If not, remove the software ( Software Guide) and reinstall ( Set-Up Sheet).

You tried to create a multipage PDF, but were not able to scan several documents.

Click a button on the MP Toolbox and in the settings dialog box, select [Use the scanner driver to make advanced settings]. When ScanGear MP opens, if you scan with the [Automatically quit ScanGear MP after scanning] setting selected in [Preferences] of Advanced Mode, only the documents placed at one time on the platen glass will be scanned. If you want to scan additional documents, clear the [Automatically quit ScanGear MP after scanning] setting before scanning.

Computer has hung up or frozen.

1.Quit other open applications and try again.

Memory may be insufficient. Quit other open applications and try again.

2.Does the hard disk have enough available space?

Check that the hard disk has enough available space, in particular when scanning large documents at a high resolution. For example, a letter-size document scanned at 600 dpi, full color requires a minimum of 300 MB of space.

*If you do not have enough available space, scan the document at a lower resolution.

3.If an error occurs when scanning an image in Photoshop.

Change the allocated memory. On the Edit menu, point to [References], then click [Memory & Image Cache]. Change the Physical Memory Usage to 10% or 20%.

4. Remove the software ( Software Guide) and reinstall ( Set-Up Sheet).

You installed the applications on the MultiPASS MP730/700 Setup CD-ROM but they were not registered in the MP Toolbox.

If you install the applications with the MP Toolbox open, the applications will not be registered in the MP Toolbox. Click [Defaults] to register them ( Software Guide).

When you click a key on the MP Toolbox, another application opens.

When you click a key on the MP Toolbox, you may want another application to open.

Click a key on the MP Toolbox and select the application you want to open for that key. Repeat for the other keys ( Software Guide).

You opened the [Preferences] dialog box from the [Scanners and Cameras] icon and changed the settings, but the settings were not activated (Windows 2000).

In Windows 2000, if you open [Scanners and Cameras] in [Control Panel] and change the settings in [Events], the settings will not be activated unless you restart your computer. Once you have changed your settings, restart your computer.

You canceled a scan before completion and the document became jammed in the ADF.

Press [Resume] to eject the document from the ADF (

Software Guide).

 

 

 

 

Chapter 12

Troubleshooting

12-7

12

Troubleshooting

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Contents User’s Guide Preface Copyright TrademarksHow to use the documentation provided Set-Up SheetMachine Type conventionsMachine safely, always pay attention to these warnings Contents Maintenance TroubleshootingMachine settings Fax Model Receiving faxesSafety information LocationPower Supply ViiiHandling FireMaintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A LocationConnection of the equipment Case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XiiiXIV Canon Canada INC XVI Introduction What your machine can doUnpacking your machine Multi-purpose trayQuick Reference Guide Black, cyan, magenta, yellowMain components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Document handling Document requirementsUsing the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down onPrint media handling Recommended print media and requirementsPlain Paper EnvelopesHigh Resolution Paper HR-101N Glossy Photo Paper GP-301/GP-301NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101Transparencies CF-102 Photo Paper Pro PR-101Photo Paper Pro PC-101S General print media guidelines Shirt Transfers TR-201Print media you cannot use Photo Paper Pro guidelinesSetting the paper thickness lever Move the paper thickness lever to the appropriate settingPress Open q and lift up the scanning unit w Close the scanning unit until it locks into placeSetting the print media size and type Press Copy or Fax Model Fax Press Paper SelectUse 2 or 3 to select the print media size Press SetLoading envelopes Loading print mediaLoading paper Ensure that no curl or puff exceeds !/8 in mm Loading banner paper Make sure the paper thickness lever is set to RightSet your computer to print on banner Paper For details, see pPrint media handling Recommended print media Photo printing from a memory cardCompatible memory cards Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodUse 2 or 3 to select Index Press Set Printing an indexLoad the correct print media in the multi-purpose tray Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Photo Paper PRO Plain PaperUse 2 or 3 to select borderless printing Use the numeric keys to enter the frame number Printing a single frameUse 2 or 3 to select Single Frame Press Set Use 2 or 3 to view your settings in the LCD Printing a range of frames Use 2 or 3 to select Frame Range Press SetFrame Range Photo LTR Chapter Plain LTR Setting vivid photo printing Setting date printingReading data from or writing data to a memory card Enabling/disabling overwriting memory card dataCard Protect Setting color or black & white copying CopyingDocuments you can copy Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetUsing preset copy ratios Using custom copy ratiosReducing or enlarging a copy Copying an image to fitAdvanced copy features Copying two pages on a singleBorderless copying Press Menu Press SetRepeating an image on a Preparing your image to repeat it manuallyPress Start If you selected Manual in step Press Set Copying your imageUse 2 or 3 to select Image Repeat Press Set Creating a mirror image Use 2 or 3 to select Mirror IMAGE. Press SetShrinking an image to fit Use 2 or 3 to select Entire Image Press SetCopying Guidelines for entering numbers, letters, and symbols Press T to switch to letter mode a or number modeRegistering required sender information Slerexe Company LimitedUse 2 or 3 to select FAX Settings Press Set three times Press Set Press Stop/ResetEntering the sender information Press Menu Use 2 or 3 to select User Data Press SetSetting the telephone line type Use 2 or 3 to select FAX Settings Press Set twiceUse 2 or 3 to select TEL Line Type Press Set Use 2 or 3 to select the telephone line typeSetting daylight saving Use 2 or 3 to select System Settings Press SetUse 2 or 3 to select the week when daylight saving starts Use 2 or 3 to select Daylght SAV Time Press SetUse 2 or 3 to select the week when daylight saving ends Speed dialing Speed dialing methodsOne-touch speed dialing Coded speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry Registering coded speed dialing Press Menu Use 2 or 3 to select User Data Press Set twiceUse 2 or 3 to select Coded Speed Dial Press Set Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Registering group dialing Use 2 or 3 to select Group Dial Press SetChanging or deleting an entry Using speed dialing Printing speed dialing lists Use 2 or 3 to select Speed Dial List Press SetUse 2 or 3 to select the list you want to print Touch List Coded Dial List Group Dial ListSpeed dialing Sending faxes Documents you can faxSending methods Memory sendingTalk through the handset to the recipient Manual sendingPress Hook or lift the handset Dial the recipient’s number Setting color or black & white transmission Adjusting the image quality fax resolutionPress Image Quality Use 2 or 3 to select the resolution Improving faxed imagesAdjusting the scan exposure Dialing methodsRegular dialing PC dialingCustomizing automatic redialing settings Redialing a busy numberManual redialing Automatic redialingUse 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Documents stored in memory Printing a list of documents in memoryPrinting or deleting a document in memory Memory ReferenceChecking a document’s details Transaction number TX/RX noMarks before the transaction number Displaying details of the transactionSpecial dialing Dialing through a switchboardSwitching temporarily to tone dialing Setting the receive mode Use 2 or 3 to select the receive modeReceiving faxes Press Fax Press Menu Press SetChoose this mode if Use 2 or 3 to select RX Settings Press SetCustomizing FAX/TEL Auto SW You will need toReceiving faxes automatically FAX only Mode Setting the ring pattern Use 2 or 3 to select Drpdselect FAXReceiving faxes manually Manual Mode Canceling receiving Adjusting the answering machineReports and lists Summary of reports and lists10-1 Report or List Description Details10-2 Adjusting the Activity Report settingPrinting the Activity Report 10-3 Adjusting the TX Report settingUse 2 or 3 to select Report Settings Press Set twice Use 2 or 3 to select RX Report Press Set Adjusting the RX Report setting10-4 Use 2 or 3 to select User Data List Press Set Printing the USER’S Data List10-5 10-6 Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank 11-2Flowchart of printhead maintenance Maintaining the printhead11-3 Out correctlyCleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternAligning the printhead 11-5Use 2 or 3 to select Align Print Head Press Set Press T11-6 Press Set Repeat steps 12 and 13 for column MCleaning the interior Cleaning your machineCleaning the exterior Fax Model Cleaning the ADF area 11-8Cleaning the roller 11-911-10Maintenance ChapterTroubleshooting MP Drivers/MP Toolbox Cannot install the software12-1 Removal of the software was completed, but Canon remainsCannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all12-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained12-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pAre you using a USB 2.0-compatible USB hub? Copy quality is poor or documents are printed with streaksCannot scan a document 12-6Quit other open applications and try again If an error occurs when scanning an image in PhotoshopComputer has hung up or frozen White margins appear around the scanned image White lines appear on the left side of the imageCannot scan correctly with multi-scan 12-8Cannot receive a fax, cannot print a fax See below if you are having problems receiving faxes12-9 Cannot receive a fax in ECM mode Repeated errors occur when you receive a fax12-10Troubleshooting Cannot receive faxes automaticallyFax sent is dirty or documents are printed with streaks Cannot send a fax in ECM modeCannot send a fax Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear WindowsWindows Explorer, you cannot display Thumbnails Windows If nothing displays in the LCD if there is no power12-14Troubleshooting If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorPaying attention to the following points, reload the paper Removing jammed documentsIf there are repeated paper jams Chapter Troubleshooting When the Alarm light blinks If the nozzle check pattern does not print properlyInterpreting the messages If you cannot clear a paper jamLCD messages Cause Action Details12-20Troubleshooting Message Error code Cause Action DetailsLoad Paper Machine in USEMemory Full Memory12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Machine settings Printing a list to check the current settingsAccessing the machine settings 13-1Settings Name Description Setting DetailsFunction key Copy 13-2FAX Settings User Settings Date & Time Date SetupTEL Offhook Alarm Volume Line Monitor15 SEC 13-433600bps Switch DimensionPrinter Settings Quiet Mode Large System SettingsName Description Setting Fax Model Menu Memory Reference Function key FaxFunction key Fax 13-6Menu Photo Print Mode Function key Photo Print 13-8 DpofVivid Photo Print Print Photo DateSpecifications General specificationsEnvelope printable areas Printable areasPaper printable areas Scanned area Ink specificationsBanner paper printable areas Copy specifications Print specificationsPhoto print specifications Fax Model Fax specifications Telephone specifications ConnectionCoded Speed Dial List 7-9,10-1 Touch SPD Dial List 7-9,10-1Activity Report 10-1,10-2 Multi TX/RX Report DOC. Memory List 8-8,10-1Group Dial List 7-9,10-1 Memory Clear Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message
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