Canon MultiPASS MP730, 730i 12-3, Cannot print to a shared printer, Printing stops in the middle

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7.Is there an application error or General Protection Fault error displayed on the computer? Is the application you are using to print with compatible with the operating system?

Refer to the application’s documentation. If the application is not compatible, generally you will be unable to print.

Has the application been allocated enough memory?

If other applications are open, close them to increase the available memory.

Refer to the application’s documentation to check the amount of memory the application requires.

If a problem occurs when printing a specific document. Try printing again after opening and editing the document.

8.Does the hard disk have enough available space?

If not, delete files you do not need to increase the available disk space.

9.Restart the computer.

10.There may be a problem with the printer driver.

Remove the printer driver and try reinstalling ( Software Guide).

Cannot print to a shared printer.

1.Is the server (the computer to which the machine is connected) turned on? Turn the server on.

2.Is the server set up for printer sharing?

Set up the server for printer sharing ( Software Guide).

3.Is the server set up to allow your system access to the shared printer? Set up the server to allow your system access to the shared printer.

Printing stops in the middle.

P1. Has the machine been printing continuously over a long period?

If so, the printhead will overheat. To protect the printhead, printing will stop temporarily and resume after a period of time. Interrupt printing when appropriate, turn off the machine and wait 15 minutes.

CAUTION

•The area around the printhead may become extremely hot. Do not under any circumstances touch it.

P2. Are you printing large files such as photographs or illustrations?

If you are printing large files, it will take time to process the data and printing will appear to have stopped. Wait until data is processed.

*If you are printing a document with a large printing area or are printing more than two pages, printing may stop to allow the ink time to dry.

Paper does not feed properly.

P1. Is the paper the correct weight?

Use 17–28 lb. (64–105 g/m2) paper.

P2. Does the paper stack exceed the paper limit mark (s) or tab, or exceed the capacity of the multi-purpose tray?

If so, reduce the amount of paper.

P3. Has the paper been loaded correctly?

Check that the paper has been loaded correctly and that the paper guide is properly adjusted

( Set-Up Sheet).

P4. Is the paper creased or curled?

You cannot use paper that is creased. Uncurl curled paper.

P 5. Clean the roller ( p. 11-9).

P6. Is there some foreign matter in the multi-purpose tray? Check and remove any foreign matter.

12

Troubleshooting

Chapter 12

Troubleshooting

12-3

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Contents User’s Guide Preface Copyright TrademarksHow to use the documentation provided Set-Up SheetMachine safely, always pay attention to these warnings Type conventionsMachine Contents Maintenance TroubleshootingMachine settings Fax Model Receiving faxesSafety information LocationPower Supply ViiiHandling FireMaintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A LocationConnection of the equipment Case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XiiiXIV Canon Canada INC XVI Introduction What your machine can doUnpacking your machine Multi-purpose trayQuick Reference Guide Black, cyan, magenta, yellowMain components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Document handling Document requirementsUsing the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down onPrint media handling Recommended print media and requirementsPlain Paper EnvelopesHigh Resolution Paper HR-101N Glossy Photo Paper GP-301/GP-301NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101Photo Paper Pro PC-101S Photo Paper Pro PR-101Transparencies CF-102 General print media guidelines Shirt Transfers TR-201Print media you cannot use Photo Paper Pro guidelinesSetting the paper thickness lever Move the paper thickness lever to the appropriate settingPress Open q and lift up the scanning unit w Close the scanning unit until it locks into placeSetting the print media size and type Press Copy or Fax Model Fax Press Paper SelectUse 2 or 3 to select the print media size Press SetLoading paper Loading print mediaLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Loading banner paper Make sure the paper thickness lever is set to RightSet your computer to print on banner Paper For details, see pPrint media handling Compatible memory cards Photo printing from a memory cardRecommended print media Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodLoad the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Photo Paper PRO Plain PaperUse 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Printing a range of frames Use 2 or 3 to select Frame Range Press SetFrame Range Photo LTR Chapter Plain LTR Setting vivid photo printing Setting date printingReading data from or writing data to a memory card Enabling/disabling overwriting memory card dataCard Protect Setting color or black & white copying CopyingDocuments you can copy Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetUsing preset copy ratios Using custom copy ratiosReducing or enlarging a copy Copying an image to fitAdvanced copy features Copying two pages on a singleBorderless copying Press Menu Press SetRepeating an image on a Preparing your image to repeat it manuallyUse 2 or 3 to select Image Repeat Press Set Copying your imagePress Start If you selected Manual in step Press Set Creating a mirror image Use 2 or 3 to select Mirror IMAGE. Press SetShrinking an image to fit Use 2 or 3 to select Entire Image Press SetCopying Guidelines for entering numbers, letters, and symbols Press T to switch to letter mode a or number modeRegistering required sender information Slerexe Company LimitedUse 2 or 3 to select FAX Settings Press Set three times Press Set Press Stop/ResetEntering the sender information Press Menu Use 2 or 3 to select User Data Press SetSetting the telephone line type Use 2 or 3 to select FAX Settings Press Set twiceUse 2 or 3 to select TEL Line Type Press Set Use 2 or 3 to select the telephone line typeSetting daylight saving Use 2 or 3 to select System Settings Press SetUse 2 or 3 to select the week when daylight saving starts Use 2 or 3 to select Daylght SAV Time Press SetUse 2 or 3 to select the week when daylight saving ends Speed dialing Speed dialing methodsOne-touch speed dialing Coded speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry Registering coded speed dialing Press Menu Use 2 or 3 to select User Data Press Set twiceUse 2 or 3 to select Coded Speed Dial Press Set Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Registering group dialing Use 2 or 3 to select Group Dial Press SetChanging or deleting an entry Using speed dialing Printing speed dialing lists Use 2 or 3 to select Speed Dial List Press SetUse 2 or 3 to select the list you want to print Touch List Coded Dial List Group Dial ListSpeed dialing Sending faxes Documents you can faxSending methods Memory sendingPress Hook or lift the handset Dial the recipient’s number Manual sendingTalk through the handset to the recipient Setting color or black & white transmission Adjusting the image quality fax resolutionPress Image Quality Use 2 or 3 to select the resolution Improving faxed imagesAdjusting the scan exposure Dialing methodsRegular dialing PC dialingCustomizing automatic redialing settings Redialing a busy numberManual redialing Automatic redialingUse 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Documents stored in memory Printing a list of documents in memoryPrinting or deleting a document in memory Memory ReferenceChecking a document’s details Transaction number TX/RX noMarks before the transaction number Displaying details of the transactionSwitching temporarily to tone dialing Dialing through a switchboardSpecial dialing Setting the receive mode Use 2 or 3 to select the receive modeReceiving faxes Press Fax Press Menu Press SetChoose this mode if Use 2 or 3 to select RX Settings Press SetCustomizing FAX/TEL Auto SW You will need toReceiving faxes automatically FAX only Mode Setting the ring pattern Use 2 or 3 to select Drpdselect FAXReceiving faxes manually Manual Mode Canceling receiving Adjusting the answering machineReports and lists Summary of reports and lists10-1 Report or List Description DetailsPrinting the Activity Report Adjusting the Activity Report setting10-2 Use 2 or 3 to select Report Settings Press Set twice Adjusting the TX Report setting10-3 10-4 Adjusting the RX Report settingUse 2 or 3 to select RX Report Press Set 10-5 Printing the USER’S Data ListUse 2 or 3 to select User Data List Press Set 10-6 Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank 11-2Flowchart of printhead maintenance Maintaining the printhead11-3 Out correctlyCleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternAligning the printhead 11-5Use 2 or 3 to select Align Print Head Press Set Press T11-6 Press Set Repeat steps 12 and 13 for column MCleaning the exterior Cleaning your machineCleaning the interior Fax Model Cleaning the ADF area 11-8Cleaning the roller 11-911-10Maintenance ChapterTroubleshooting MP Drivers/MP Toolbox Cannot install the software12-1 Removal of the software was completed, but Canon remainsCannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all12-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained12-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pAre you using a USB 2.0-compatible USB hub? Copy quality is poor or documents are printed with streaksCannot scan a document 12-6Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again White margins appear around the scanned image White lines appear on the left side of the imageCannot scan correctly with multi-scan 12-812-9 See below if you are having problems receiving faxesCannot receive a fax, cannot print a fax Cannot receive a fax in ECM mode Repeated errors occur when you receive a fax12-10Troubleshooting Cannot receive faxes automaticallyCannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear Windows12-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorIf there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting When the Alarm light blinks If the nozzle check pattern does not print properlyInterpreting the messages If you cannot clear a paper jamLCD messages Cause Action Details12-20Troubleshooting Message Error code Cause Action DetailsLoad Paper Machine in USEMemory Full Memory12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Machine settings Printing a list to check the current settingsAccessing the machine settings 13-1Settings Name Description Setting DetailsFunction key Copy 13-2FAX Settings User Settings Date & Time Date SetupTEL Offhook Alarm Volume Line Monitor33600bps 13-415 SEC Switch DimensionPrinter Settings Quiet Mode Large System SettingsName Description Setting Fax Model Menu Memory Reference Function key FaxFunction key Fax 13-6Menu Photo Print Mode Function key Photo Print 13-8 DpofVivid Photo Print Print Photo DateSpecifications General specificationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas Ink specificationsScanned area Photo print specifications Print specificationsCopy specifications Fax Model Fax specifications Telephone specifications ConnectionActivity Report 10-1,10-2 Touch SPD Dial List 7-9,10-1Coded Speed Dial List 7-9,10-1 Group Dial List 7-9,10-1 Memory Clear Report DOC. Memory List 8-8,10-1Multi TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message
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