Canon 730i, MultiPASS MP730, MP700 12-20Troubleshooting, Message Error code Cause Action Details

Page 129

 

Message (Error code)

Cause

Action

Details

 

 

 

 

 

 

 

 

 

 

 

 

Fax Model

CHECK

The feeder cover may not be

Close the feeder cover properly.

p. 12-16

DOCUMENT

closed properly.

 

 

The document is not loaded properly in the ADF, or there may be a document jam.

Remove the document from the ADF

p. 2-2

and reload it.

p. 12-16

Clear the document jam if necessary.

 

CHECK PAPER SIZE

The print media size in the

 

multi-purpose tray and that

 

specified in the print media size

 

setting are different.

Load the correct print media size or

p. 3-7

change the print media size setting. Then press [Resume].

CHECK PRINTER

There may be an obstruction

(PRESS RESUME KEY)

that is not allowing the

 

printhead holder mechanism

 

to move.

Check for any obstruction (paper clip, p. 12-15 small object, etc.). Check also for a

paper jam and clear the jam if necessary. Then press [Resume] and start again. If the message does not clear after pressing [Resume], contact the Canon Customer Care Center.

The waste ink tank (which holds the ink used for printhead cleaning) may be full.

Contact the Canon Customer Care Center to have the waste ink tank replaced immediately.

CLEAR PAPER JAM

There is a paper jam.

(PRESS START KEY)

 

Clear the paper jam and reload paper p. 12-15 in the multi-purpose tray. Then press

[Start] or [Resume].

COVER OPEN

You opened the scanning unit

Close the scanning unit.

 

during an operation.

 

DATA IN MEMORY

You are unable to turn the

CANNOT TURN OFF

machine off with the [ON/OFF

 

(1 sec.)] key because there are

 

documents in memory.

Print or delete any documents stored p. 8-8 in memory, then turn off the machine.

Fax Model

DOC. TOO

The document is longer than

LONG (#003)

3 #/8 ft. (1 meter).

Reduce the length of the document to within 3 #/8 ft. (1 meter), and then re-send it.

 

 

 

There is a document jam in the

Clear the document jam and reload

p. 12-16

 

 

 

ADF.

the document in the ADF.

 

 

 

 

 

 

 

 

 

 

 

 

 

Fax Model

ECM RX

The machine is receiving a fax

ECM receptions may take longer than

p. 13-4

 

 

 

using Error Correction Mode

normal receptions. Turn off ECM if you

 

 

 

 

(ECM).

need to receive quickly, or if you know

 

 

 

 

 

your local lines are in good condition.

 

Fax Model

ECM TX

The machine is sending a fax

 

 

using Error Correction Mode

 

 

(ECM).

ECM transmissions may take longer p. 13-4 than normal transmissions. Turn off

ECM if you need to transmit quickly, or if you know your local lines are in good condition.

FILE NOT READABLE

There are photographs that have

 

been edited on a computer or

 

digital camera.

Check which photographs were not printed and try reprinting them from your computer.

12-20Troubleshooting

Chapter 12

Page 128 Page 130
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Contents User’s Guide Preface Trademarks CopyrightSet-Up Sheet How to use the documentation providedType conventions Machine safely, always pay attention to these warningsMachine Contents Troubleshooting MaintenanceMachine settings Fax Model Receiving faxesLocation Safety informationViii Power SupplyFire HandlingMaintenance Power requirements Pre-installation requirements for Canon facsimile equipmentUsers in the U.S.A LocationCase of equipment malfunction Connection of the equipmentRights of the telephone company FCC NoticeXiii Users in CanadaXIV Canon Canada INC XVI What your machine can do IntroductionMulti-purpose tray Unpacking your machineQuick Reference Guide Black, cyan, magenta, yellowMain components of the machine Operation panel of the machine 5Photo Print key 4Scan key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Document requirements Document handlingFax Model Using the ADF Using the platen glassLoading documents Lift the document cover Place your document face down onRecommended print media and requirements Print media handlingPlain Paper EnvelopesGlossy Photo Paper GP-301/GP-301N High Resolution Paper HR-101NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101Photo Paper Pro PR-101 Photo Paper Pro PC-101STransparencies CF-102 Shirt Transfers TR-201 General print media guidelinesPrint media you cannot use Photo Paper Pro guidelinesMove the paper thickness lever to the appropriate setting Setting the paper thickness leverPress Open q and lift up the scanning unit w Close the scanning unit until it locks into placePress Copy or Fax Model Fax Press Paper Select Setting the print media size and typeUse 2 or 3 to select the print media size Press SetLoading print media Loading paperLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Make sure the paper thickness lever is set to Right Loading banner paperSet your computer to print on banner Paper For details, see pPrint media handling Photo printing from a memory card Compatible memory cardsRecommended print media Inserting a memory card Inserting/removing a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Select a printing method Printing methodsPrinting an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Photo Paper PRO Plain PaperUse 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Use 2 or 3 to select Frame Range Press Set Printing a range of framesFrame Range Photo LTR Chapter Plain LTR Setting date printing Setting vivid photo printingEnabling/disabling overwriting memory card data Reading data from or writing data to a memory cardCard Protect Copying Setting color or black & white copyingDocuments you can copy Making copiesAdjusting the exposure density Adjusting the image quality resolutionPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetUsing custom copy ratios Using preset copy ratiosReducing or enlarging a copy Copying an image to fitCopying two pages on a single Advanced copy featuresPress Menu Press Set Borderless copyingPreparing your image to repeat it manually Repeating an image on aCopying your image Use 2 or 3 to select Image Repeat Press SetPress Start If you selected Manual in step Press Set Use 2 or 3 to select Mirror IMAGE. Press Set Creating a mirror imageUse 2 or 3 to select Entire Image Press Set Shrinking an image to fitCopying Press T to switch to letter mode a or number mode Guidelines for entering numbers, letters, and symbolsSlerexe Company Limited Registering required sender informationPress Set Press Stop/Reset Use 2 or 3 to select FAX Settings Press Set three timesEntering the sender information Press Menu Use 2 or 3 to select User Data Press SetUse 2 or 3 to select FAX Settings Press Set twice Setting the telephone line typeUse 2 or 3 to select TEL Line Type Press Set Use 2 or 3 to select the telephone line typeUse 2 or 3 to select System Settings Press Set Setting daylight savingUse 2 or 3 to select the week when daylight saving starts Use 2 or 3 to select Daylght SAV Time Press SetUse 2 or 3 to select the week when daylight saving ends Speed dialing methods Speed dialingOne-touch speed dialing Coded speed dialingUse 2 or 3 to select a one-touch speed dialing key 01 to Registering one-touch speed dialingChanging or deleting an entry Press Menu Use 2 or 3 to select User Data Press Set twice Registering coded speed dialingUse 2 or 3 to select Coded Speed Dial Press Set Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Use 2 or 3 to select Group Dial Press Set Registering group dialingChanging or deleting an entry Using speed dialing Use 2 or 3 to select Speed Dial List Press Set Printing speed dialing listsUse 2 or 3 to select the list you want to print Touch List Coded Dial List Group Dial ListSpeed dialing Documents you can fax Sending faxesSending methods Memory sendingManual sending Press Hook or lift the handset Dial the recipient’s numberTalk through the handset to the recipient Adjusting the image quality fax resolution Setting color or black & white transmissionPress Image Quality Use 2 or 3 to select the resolution Improving faxed imagesDialing methods Adjusting the scan exposureRegular dialing PC dialingRedialing a busy number Customizing automatic redialing settingsManual redialing Automatic redialingUse 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Printing a list of documents in memory Documents stored in memoryPrinting or deleting a document in memory Memory ReferenceTransaction number TX/RX no Checking a document’s detailsMarks before the transaction number Displaying details of the transactionDialing through a switchboard Switching temporarily to tone dialingSpecial dialing Use 2 or 3 to select the receive mode Setting the receive modeReceiving faxes Press Fax Press Menu Press SetUse 2 or 3 to select RX Settings Press Set Choose this mode ifCustomizing FAX/TEL Auto SW You will need toReceiving faxes automatically FAX only Mode Use 2 or 3 to select Drpdselect FAX Setting the ring patternReceiving faxes manually Manual Mode Adjusting the answering machine Canceling receivingSummary of reports and lists Reports and lists10-1 Report or List Description DetailsAdjusting the Activity Report setting Printing the Activity Report10-2 Adjusting the TX Report setting Use 2 or 3 to select Report Settings Press Set twice10-3 Adjusting the RX Report setting 10-4Use 2 or 3 to select RX Report Press Set Printing the USER’S Data List 10-5Use 2 or 3 to select User Data List Press Set 10-6 When to replace an ink tank MaintenanceReplacing ink tanks Guidelines11-2 Replacing an ink tankMaintaining the printhead Flowchart of printhead maintenance11-3 Out correctlyPress Menu Use 2 or 3 to select Maintenance Press Set Cleaning the printheadUse 2 or 3 to select the cleaning setting you want Printing the nozzle check pattern11-5 Aligning the printheadUse 2 or 3 to select Align Print Head Press Set Press TPress Set Repeat steps 12 and 13 for column M 11-6Cleaning your machine Cleaning the exteriorCleaning the interior 11-8 Fax Model Cleaning the ADF area11-9 Cleaning the rollerChapter 11-10MaintenanceMP Drivers/MP Toolbox Cannot install the software Troubleshooting12-1 Removal of the software was completed, but Canon remainsDevice Manager, green mark ? is displayed Windows Me Cannot use the software after upgrading to Windows XPComputer will not start Cannot print at allCannot print to a shared printer 12-3Printing stops in the middle Paper does not feed properlyPaper curls Meaningless characters and symbols are printingWhite streaks appear on the printout Printout is rubbed or stainedPaper comes out but there is nothing copied on it 12-5Is the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pCopy quality is poor or documents are printed with streaks Are you using a USB 2.0-compatible USB hub?Cannot scan a document 12-6If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again White lines appear on the left side of the image White margins appear around the scanned imageCannot scan correctly with multi-scan 12-8See below if you are having problems receiving faxes 12-9Cannot receive a fax, cannot print a fax Repeated errors occur when you receive a fax Cannot receive a fax in ECM mode12-10Troubleshooting Cannot receive faxes automaticallyCannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Cannot dial Repeated errors occur when you send a faxTelephone disconnects during a call Memory card is not recognizedUnplug/Eject icon does not appear Windows Removable disk does not appear in Windows ExplorerIf nothing displays in the LCD if there is no power 12-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows Removing jammed paper If the power disconnects unexpectedlyRemoving jams in the paper output tray Removing jams from the machine’s interiorRemoving jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting If the nozzle check pattern does not print properly When the Alarm light blinksInterpreting the messages If you cannot clear a paper jamCause Action Details LCD messagesMessage Error code Cause Action Details 12-20TroubleshootingMachine in USE Load PaperMemory Full Memory12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Printing a list to check the current settings Machine settingsAccessing the machine settings 13-1Name Description Setting Details SettingsFunction key Copy 13-2Date Setup FAX Settings User Settings Date & TimeTEL Offhook Alarm Volume Line Monitor13-4 33600bps15 SEC Dimension SwitchPrinter Settings Quiet Mode Large System SettingsFax Model Menu Memory Reference Function key Fax Name Description SettingFunction key Fax 13-6Menu Photo Print Mode Function key Photo Print Dpof 13-8Vivid Photo Print Print Photo DateGeneral specifications SpecificationsPrintable areas Paper printable areasEnvelope printable areas Ink specifications Banner paper printable areasScanned area Print specifications Photo print specificationsCopy specifications Fax Model Fax specifications Connection Telephone specificationsTouch SPD Dial List 7-9,10-1 Activity Report 10-1,10-2Coded Speed Dial List 7-9,10-1 DOC. Memory List 8-8,10-1 Group Dial List 7-9,10-1 Memory Clear ReportMulti TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message
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