Canon MultiPASS MP730, 730i, MP700 manual 12-9, Cannot receive a fax, cannot print a fax

Page 118

Problems receiving faxes

See below if you are having problems receiving faxes.

Cannot receive a fax, cannot print a fax.

1.Is there anything displayed in the LCD? If nothing is displayed, see p. 12-14.

2.Is the Alarm light blinking? If it is blinking, see p. 12-18.

3.Is the machine making a noise and is the In Use/Memory light blinking?

A telephone (or other peripheral device such as an answering machine or computer modem) is

connected to the L jack. Reconnect to the t jack ( Set-Up Sheet).

4. Nothing is printed on the printout.

Print the nozzle check pattern ( p. 11-4).

If the nozzle check pattern does not print properly, see p. 11-3.

If the nozzle check pattern does print properly, see the items marked with P in Problems printing from your computer, p. 12-2.

NOTE

• Once printed, received faxes are automatically deleted from the machine’s memory. Accordingly make sure the printhead is cleaned periodically ( p. 11-4) to avoid clogging and potential loss of data.

5.In manual receive mode, did you pick up the handset to receive a fax and before replacing the handset, did you press [Start] or dial the remote receiving ID number?

If you replace the handset without doing either of these things, the call will disconnect.

6.Which receive mode is displayed on the bottom left of the LCD? Have you followed the procedure for that receive mode correctly?

12/27/2003 SAT 15:00

FaxTel STANDARD

Receive mode

<FAX/TEL AUTO SW>: Fax calls are received automatically and the telephone rings for voice calls. There are no procedures to follow for receiving faxes. Ringing indicates a voice call so pick up the handset. *A phone connected to your machine will not ring.

<FAX ONLY MODE>: The machine automatically receives faxes without ringing. You cannot manually answer calls.

<DRPD>: Set this mode if you have subscribed to a DRP (Distinctive Ring Pattern) service offered by some companies. The machine will then ring differently depending on whether a call is a fax or voice call.

<MANUAL MODE>: The machine rings for both voice and fax calls. If you hear the machine ring, pick up the handset and either press [Start] or dial the remote receiving ID to receive a fax. <ANS.MACHINE MODE>: Fax calls are received automatically and voice calls are received by the answering machine connected to the machine. There are no procedures to follow for receiving faxes. The answering machine should be left connected.

7. Are there documents in the machine’s memory?

The memory may be full. Either print or delete documents ( p. 8-8) to free up memory. Then ask the sender to resend the fax.

8. Was there an error during reception?

Check the LCD for an error message ( p. 12-19).

Print the ACTIVITY REPORT and check for an error ( p. 10-2).

9. Is there a telephone line connected?

Check that the telephone line is correctly connected ( Set-Up Sheet).

12

Troubleshooting

Chapter 12

Troubleshooting

12-9

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Contents User’s Guide Preface Copyright TrademarksHow to use the documentation provided Set-Up SheetMachine safely, always pay attention to these warnings Type conventionsMachine Contents Machine settings MaintenanceTroubleshooting Fax Model Receiving faxesSafety information LocationPower Supply ViiiHandling FireMaintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentPower requirements LocationRights of the telephone company Connection of the equipmentCase of equipment malfunction FCC NoticeUsers in Canada XiiiXIV Canon Canada INC XVI Introduction What your machine can doQuick Reference Guide Unpacking your machineMulti-purpose tray Black, cyan, magenta, yellowMain components of the machine Operation panel of the machine 6Numeric keys 4Scan key5Photo Print key @2Fax Model Redial/Pause keyIntroduction Document handling Document requirementsLoading documents Using the platen glassFax Model Using the ADF Lift the document cover Place your document face down onPlain Paper Print media handlingRecommended print media and requirements EnvelopesMatte Photo Paper MP-101 High Resolution Paper HR-101NGlossy Photo Paper GP-301/GP-301N Photo Paper Plus Glossy PP-101Photo Paper Pro PC-101S Photo Paper Pro PR-101Transparencies CF-102 Print media you cannot use General print media guidelinesShirt Transfers TR-201 Photo Paper Pro guidelinesPress Open q and lift up the scanning unit w Setting the paper thickness leverMove the paper thickness lever to the appropriate setting Close the scanning unit until it locks into placeUse 2 or 3 to select the print media size Setting the print media size and typePress Copy or Fax Model Fax Press Paper Select Press SetLoading paper Loading print mediaLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Set your computer to print on banner Paper Loading banner paperMake sure the paper thickness lever is set to Right For details, see pPrint media handling Compatible memory cards Photo printing from a memory cardRecommended print media Make sure the machine is on Inserting/removing a memory cardInserting a memory card Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodLoad the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Use 2 or 3 to select ALL Frames Press Set Printing all framesPress Start Photo Paper PRO Plain PaperUse 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Printing a range of frames Use 2 or 3 to select Frame Range Press SetFrame Range Photo LTR Chapter Plain LTR Setting vivid photo printing Setting date printingReading data from or writing data to a memory card Enabling/disabling overwriting memory card dataCard Protect Documents you can copy Setting color or black & white copyingCopying Making copiesPress Image Quality Use 2 or 3 to select the image quality Adjusting the image quality resolutionAdjusting the exposure density Press Exposure Use 2 or 3 to select the exposure Press SetReducing or enlarging a copy Using preset copy ratiosUsing custom copy ratios Copying an image to fitAdvanced copy features Copying two pages on a singleBorderless copying Press Menu Press SetRepeating an image on a Preparing your image to repeat it manuallyUse 2 or 3 to select Image Repeat Press Set Copying your imagePress Start If you selected Manual in step Press Set Creating a mirror image Use 2 or 3 to select Mirror IMAGE. Press SetShrinking an image to fit Use 2 or 3 to select Entire Image Press SetCopying Guidelines for entering numbers, letters, and symbols Press T to switch to letter mode a or number modeRegistering required sender information Slerexe Company LimitedEntering the sender information Use 2 or 3 to select FAX Settings Press Set three timesPress Set Press Stop/Reset Press Menu Use 2 or 3 to select User Data Press SetUse 2 or 3 to select TEL Line Type Press Set Setting the telephone line typeUse 2 or 3 to select FAX Settings Press Set twice Use 2 or 3 to select the telephone line typeUse 2 or 3 to select the week when daylight saving starts Setting daylight savingUse 2 or 3 to select System Settings Press Set Use 2 or 3 to select Daylght SAV Time Press SetUse 2 or 3 to select the week when daylight saving ends One-touch speed dialing Speed dialingSpeed dialing methods Coded speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry Use 2 or 3 to select Coded Speed Dial Press Set Registering coded speed dialingPress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Registering group dialing Use 2 or 3 to select Group Dial Press SetChanging or deleting an entry Using speed dialing Use 2 or 3 to select the list you want to print Printing speed dialing listsUse 2 or 3 to select Speed Dial List Press Set Touch List Coded Dial List Group Dial ListSpeed dialing Sending methods Sending faxesDocuments you can fax Memory sendingPress Hook or lift the handset Dial the recipient’s number Manual sendingTalk through the handset to the recipient Press Image Quality Use 2 or 3 to select the resolution Setting color or black & white transmissionAdjusting the image quality fax resolution Improving faxed imagesRegular dialing Adjusting the scan exposureDialing methods PC dialingManual redialing Customizing automatic redialing settingsRedialing a busy number Automatic redialingUse 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Printing or deleting a document in memory Documents stored in memoryPrinting a list of documents in memory Memory ReferenceMarks before the transaction number Checking a document’s detailsTransaction number TX/RX no Displaying details of the transactionSwitching temporarily to tone dialing Dialing through a switchboardSpecial dialing Receiving faxes Setting the receive modeUse 2 or 3 to select the receive mode Press Fax Press Menu Press SetCustomizing FAX/TEL Auto SW Choose this mode ifUse 2 or 3 to select RX Settings Press Set You will need toReceiving faxes automatically FAX only Mode Setting the ring pattern Use 2 or 3 to select Drpdselect FAXReceiving faxes manually Manual Mode Canceling receiving Adjusting the answering machine10-1 Reports and listsSummary of reports and lists Report or List Description DetailsPrinting the Activity Report Adjusting the Activity Report setting10-2 Use 2 or 3 to select Report Settings Press Set twice Adjusting the TX Report setting10-3 10-4 Adjusting the RX Report settingUse 2 or 3 to select RX Report Press Set 10-5 Printing the USER’S Data ListUse 2 or 3 to select User Data List Press Set 10-6 Replacing ink tanks MaintenanceWhen to replace an ink tank GuidelinesReplacing an ink tank 11-211-3 Flowchart of printhead maintenanceMaintaining the printhead Out correctlyUse 2 or 3 to select the cleaning setting you want Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Printing the nozzle check patternUse 2 or 3 to select Align Print Head Press Set Aligning the printhead11-5 Press T11-6 Press Set Repeat steps 12 and 13 for column MCleaning the exterior Cleaning your machineCleaning the interior Fax Model Cleaning the ADF area 11-8Cleaning the roller 11-911-10Maintenance Chapter12-1 TroubleshootingMP Drivers/MP Toolbox Cannot install the software Removal of the software was completed, but Canon remainsComputer will not start Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Cannot print at allPrinting stops in the middle 12-3Cannot print to a shared printer Paper does not feed properlyWhite streaks appear on the printout Meaningless characters and symbols are printingPaper curls Printout is rubbed or stainedIs the document loaded correctly? 12-5Paper comes out but there is nothing copied on it Print the nozzle check pattern Maintaining the printhead, pCannot scan a document Are you using a USB 2.0-compatible USB hub?Copy quality is poor or documents are printed with streaks 12-6Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again Cannot scan correctly with multi-scan White margins appear around the scanned imageWhite lines appear on the left side of the image 12-812-9 See below if you are having problems receiving faxesCannot receive a fax, cannot print a fax 12-10Troubleshooting Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax Cannot receive faxes automaticallyCannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Telephone disconnects during a call Repeated errors occur when you send a faxCannot dial Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear Windows12-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows Removing jams in the paper output tray If the power disconnects unexpectedlyRemoving jammed paper Removing jams from the machine’s interiorIf there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting Interpreting the messages When the Alarm light blinksIf the nozzle check pattern does not print properly If you cannot clear a paper jamLCD messages Cause Action Details12-20Troubleshooting Message Error code Cause Action DetailsMemory Full Load PaperMachine in USE Memory12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Accessing the machine settings Machine settingsPrinting a list to check the current settings 13-1Function key Copy SettingsName Description Setting Details 13-2TEL Offhook Alarm FAX Settings User Settings Date & TimeDate Setup Volume Line Monitor33600bps 13-415 SEC Printer Settings Quiet Mode SwitchDimension Large System SettingsFunction key Fax Name Description SettingFax Model Menu Memory Reference Function key Fax 13-6Menu Photo Print Mode Function key Photo Print Vivid Photo Print 13-8Dpof Print Photo DateSpecifications General specificationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas Ink specificationsScanned area Photo print specifications Print specificationsCopy specifications Fax Model Fax specifications Telephone specifications ConnectionActivity Report 10-1,10-2 Touch SPD Dial List 7-9,10-1Coded Speed Dial List 7-9,10-1 Group Dial List 7-9,10-1 Memory Clear Report DOC. Memory List 8-8,10-1Multi TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message
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