Canon 730i, MP700 manual Cannot send a fax, Fax sent is dirty or documents are printed with streaks

Page 120

Problems sending faxes

See the items marked with M (machine) if you are having problems sending a fax from the machine.

See the items marked with C (computer) if you are having problems sending a fax from your computer.

Cannot send a fax.

MC 1. Is the machine making a noise and is the In Use/Memory light blinking?

The telephone line is connected to the t jack. Reconnect to the L jack ( Set-Up Sheet).

MC 2. Did you set the correct line type?

You can still receive faxes even if the telephone line type is not set correctly. If you can receive but cannot send, check the telephone line type setting ( p. 6-4).

MC 3. Is there anything displayed in the LCD?

If nothing is displayed, see p. 12-14.

M C 4. Is the Alarm light blinking?

If it is blinking, see p. 12-18.

MC 5. Is the telephone line cord connected properly?

Check that the telephone line cord is connected properly ( Set-Up Sheet).

M C 6. Press [Hook] or pick up the handset of the telephone connected to the machine. Can you hear a tone?

If not, there is a problem with the telephone line. Contact your telephone company.

M7. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass or ADF ( p. 2-2).

M8. Is one-touch or coded speed dialing registered with fax numbers?

If you are using one-touch or coded speed dialing, check that the fax number is correctly registered ( Chapter 7).

M C 9. Is the number dialed correct?

Check the number and try dialing again.

M C 10. Is the In Use/Memory light blinking? Is the fax recipient shown in the LCD?

Another document is being sent from memory. Wait until the document has finished sending.

M11. Was there an error during transmission?

Print the ACTIVITY REPORT and check for an error ( p. 10-2).

M C 12. Is the recipient’s fax machine G3-compatible?

Check that the recipient’s fax machine is G3-compatible. If not, you will be unable to send faxes.

Fax sent is dirty (or documents are printed with streaks).

M1. Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass or ADF ( p. 2-2).

M2. Try making a copy.

If you can make a clean copy, it is probably that the recipient’s fax machine is the source of the problem. Contact the recipient to confirm.

If you are unable to make a clean copy, clean the machine ( p. 11-7).

Cannot send a fax in ECM mode.

If you send a fax in ECM mode, “ECM” will show on the ACTIVITY REPORT. If “ECM” is not shown, the fax was not sent in ECM mode.

M C 1. Is <ECM TX> set to <OFF>?

Set <ECM TX> to <ON> ( p. 13-4).

2.Is the recipient’s fax machine ECM-compatible?

If the recipient’s fax machine is not ECM-compatible, the fax will be sent in standard mode without error correction.

12

Troubleshooting

Chapter 12

Troubleshooting 12-11

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Contents User’s Guide Preface Copyright TrademarksHow to use the documentation provided Set-Up SheetType conventions Machine safely, always pay attention to these warningsMachine Contents Maintenance TroubleshootingMachine settings Fax Model Receiving faxesSafety information LocationPower Supply ViiiHandling FireMaintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A LocationConnection of the equipment Case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XiiiXIV Canon Canada INC XVI Introduction What your machine can doUnpacking your machine Multi-purpose trayQuick Reference Guide Black, cyan, magenta, yellowMain components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Document handling Document requirementsUsing the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down onPrint media handling Recommended print media and requirementsPlain Paper EnvelopesHigh Resolution Paper HR-101N Glossy Photo Paper GP-301/GP-301NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101Photo Paper Pro PR-101 Photo Paper Pro PC-101STransparencies CF-102 General print media guidelines Shirt Transfers TR-201Print media you cannot use Photo Paper Pro guidelinesSetting the paper thickness lever Move the paper thickness lever to the appropriate settingPress Open q and lift up the scanning unit w Close the scanning unit until it locks into placeSetting the print media size and type Press Copy or Fax Model Fax Press Paper SelectUse 2 or 3 to select the print media size Press SetLoading print media Loading paperLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Loading banner paper Make sure the paper thickness lever is set to RightSet your computer to print on banner Paper For details, see pPrint media handling Photo printing from a memory card Compatible memory cardsRecommended print media Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slotRemoving a memory card Printing methods Select a printing methodPrinting an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Photo Paper PRO Plain PaperUse 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Printing a range of frames Use 2 or 3 to select Frame Range Press SetFrame Range Photo LTR Chapter Plain LTR Setting vivid photo printing Setting date printingReading data from or writing data to a memory card Enabling/disabling overwriting memory card dataCard Protect Setting color or black & white copying CopyingDocuments you can copy Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press SetUsing preset copy ratios Using custom copy ratiosReducing or enlarging a copy Copying an image to fitAdvanced copy features Copying two pages on a singleBorderless copying Press Menu Press SetRepeating an image on a Preparing your image to repeat it manuallyCopying your image Use 2 or 3 to select Image Repeat Press SetPress Start If you selected Manual in step Press Set Creating a mirror image Use 2 or 3 to select Mirror IMAGE. Press SetShrinking an image to fit Use 2 or 3 to select Entire Image Press SetCopying Guidelines for entering numbers, letters, and symbols Press T to switch to letter mode a or number modeRegistering required sender information Slerexe Company LimitedUse 2 or 3 to select FAX Settings Press Set three times Press Set Press Stop/ResetEntering the sender information Press Menu Use 2 or 3 to select User Data Press SetSetting the telephone line type Use 2 or 3 to select FAX Settings Press Set twiceUse 2 or 3 to select TEL Line Type Press Set Use 2 or 3 to select the telephone line typeSetting daylight saving Use 2 or 3 to select System Settings Press SetUse 2 or 3 to select the week when daylight saving starts Use 2 or 3 to select Daylght SAV Time Press SetUse 2 or 3 to select the week when daylight saving ends Speed dialing Speed dialing methodsOne-touch speed dialing Coded speed dialingRegistering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry Registering coded speed dialing Press Menu Use 2 or 3 to select User Data Press Set twiceUse 2 or 3 to select Coded Speed Dial Press Set Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Registering group dialing Use 2 or 3 to select Group Dial Press SetChanging or deleting an entry Using speed dialing Printing speed dialing lists Use 2 or 3 to select Speed Dial List Press SetUse 2 or 3 to select the list you want to print Touch List Coded Dial List Group Dial ListSpeed dialing Sending faxes Documents you can faxSending methods Memory sendingManual sending Press Hook or lift the handset Dial the recipient’s numberTalk through the handset to the recipient Setting color or black & white transmission Adjusting the image quality fax resolutionPress Image Quality Use 2 or 3 to select the resolution Improving faxed imagesAdjusting the scan exposure Dialing methodsRegular dialing PC dialingCustomizing automatic redialing settings Redialing a busy numberManual redialing Automatic redialingUse 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Documents stored in memory Printing a list of documents in memoryPrinting or deleting a document in memory Memory ReferenceChecking a document’s details Transaction number TX/RX noMarks before the transaction number Displaying details of the transactionDialing through a switchboard Switching temporarily to tone dialingSpecial dialing Setting the receive mode Use 2 or 3 to select the receive modeReceiving faxes Press Fax Press Menu Press SetChoose this mode if Use 2 or 3 to select RX Settings Press SetCustomizing FAX/TEL Auto SW You will need toReceiving faxes automatically FAX only Mode Setting the ring pattern Use 2 or 3 to select Drpdselect FAXReceiving faxes manually Manual Mode Canceling receiving Adjusting the answering machineReports and lists Summary of reports and lists10-1 Report or List Description DetailsAdjusting the Activity Report setting Printing the Activity Report10-2 Adjusting the TX Report setting Use 2 or 3 to select Report Settings Press Set twice10-3 Adjusting the RX Report setting 10-4Use 2 or 3 to select RX Report Press Set Printing the USER’S Data List 10-5Use 2 or 3 to select User Data List Press Set 10-6 Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank 11-2Flowchart of printhead maintenance Maintaining the printhead11-3 Out correctlyCleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check patternAligning the printhead 11-5Use 2 or 3 to select Align Print Head Press Set Press T11-6 Press Set Repeat steps 12 and 13 for column MCleaning your machine Cleaning the exteriorCleaning the interior Fax Model Cleaning the ADF area 11-8Cleaning the roller 11-911-10Maintenance ChapterTroubleshooting MP Drivers/MP Toolbox Cannot install the software12-1 Removal of the software was completed, but Canon remainsCannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all12-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained12-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, pAre you using a USB 2.0-compatible USB hub? Copy quality is poor or documents are printed with streaksCannot scan a document 12-6If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again White margins appear around the scanned image White lines appear on the left side of the imageCannot scan correctly with multi-scan 12-8See below if you are having problems receiving faxes 12-9Cannot receive a fax, cannot print a fax Cannot receive a fax in ECM mode Repeated errors occur when you receive a fax12-10Troubleshooting Cannot receive faxes automaticallyCannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognizedRemovable disk does not appear in Windows Explorer Unplug/Eject icon does not appear WindowsIf nothing displays in the LCD if there is no power 12-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorRemoving jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting When the Alarm light blinks If the nozzle check pattern does not print properlyInterpreting the messages If you cannot clear a paper jamLCD messages Cause Action Details12-20Troubleshooting Message Error code Cause Action DetailsLoad Paper Machine in USEMemory Full Memory12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Machine settings Printing a list to check the current settingsAccessing the machine settings 13-1Settings Name Description Setting DetailsFunction key Copy 13-2FAX Settings User Settings Date & Time Date SetupTEL Offhook Alarm Volume Line Monitor13-4 33600bps15 SEC Switch DimensionPrinter Settings Quiet Mode Large System SettingsName Description Setting Fax Model Menu Memory Reference Function key FaxFunction key Fax 13-6Menu Photo Print Mode Function key Photo Print 13-8 DpofVivid Photo Print Print Photo DateSpecifications General specificationsPrintable areas Paper printable areasEnvelope printable areas Ink specifications Banner paper printable areasScanned area Print specifications Photo print specificationsCopy specifications Fax Model Fax specifications Telephone specifications ConnectionTouch SPD Dial List 7-9,10-1 Activity Report 10-1,10-2Coded Speed Dial List 7-9,10-1 DOC. Memory List 8-8,10-1 Group Dial List 7-9,10-1 Memory Clear ReportMulti TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message
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