IBM G325-2585-02 manual Upgrading to Sametime 7.5.x breaks Avaya Service Provider

IBM Lotus Sametime 7.5.1 Release Notes

To verify if the STReflector process is actually running on the server, go to the Windows task manager, and look for the "streflector.exe" task in the list. If it is listed there, the service is running.

You can also choose Administrative Tools -> Services from the Control Panel, and see the "ST Reflector" service listed there with the status "Started". Similarly for UNIX, obtain the list of running processes on the server and verify that streflector is one of them.

Sametime

Telephony Services unavailable after upgrading service provider

An Avaya Service Provider upgrade may fail in the following scenario:

1.Start out with Sametime 7.0 + Telephony Toolkit + Avaya Service Provider 7.0

2.Upgrade to Sametime 7.5.x

3.Upgrade to Avaya Service Provider 7.5

In this case, telephony services may fail to start. A user may see an error message such as "Configuration Lookup Failed" when trying to start a meeting (meetings will continue to work correctly, but no telephony services will be available). This occurs because the Sametime 7.5.x upgrade overwrites some registry values that are needed for initializing telephony services. When the telephony upgrade is performed, necessary actions will not be performed to restore these registry values. If you have a 7.0 Avaya Service Provider installed and wish to upgrade it, you must first uninstall the existing service provider. If you wish to also upgrade from Sametime 7.0 to Sametime 7.5.x, you must install

the new service provider after Sametime has been upgraded.

The steps for upgrading from Sametime 7.0 + Avaya Service Provider 7.0 to Avaya Service Provider 7.5 are below:

1.Back up <Domino bin dir>/conference-adapter-configuration.xml and <Domino bin dir>/dial-plan.xml

2.Uninstall the service provider

3.Upgrade to Sametime 7.5.x

4.Install the new service provider

5.Reconfigure the service provider using your backups from (1)

The steps for upgrading from Sametime 7.5.x + Avaya Service Provider 7.0 to Avaya Service Provider

7.5are below:

1.Back up <Domino bin dir>/conference-adapter-configuration.xml and <Domino bin dir>/dial-plan.xml

2.Uninstall the service provider

3.Install the new service provider

4.Reconfigure the service provider using your backups from (1)

Please be aware that configuration file formats between versions may change, so be careful when restoring backed-up configuration data. To be safe, manually re-enter the configuration data using information from the backed-up files.

See "Upgrading to Sametime 7.5.x breaks Avaya Service Provider" in these release notes for more information.

Sametime

Upgrading to Sametime 7.5.x breaks Avaya Service Provider

Upgrading from Sametime 7.0 to Sametime 7.5.x will cause an existing Avaya Telephony Service Provider to stop working. An error message will indicate that "Configuration lookup failed" for telephony services when scheduling a meeting. This happens because the Sametime upgrade overwrites some registry values that are used to load the service provider. An easy workaround is to back up your service provider configuration, uninstall the service provider, and then reinstall it. If you have a 7.0 Avaya Service

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