TRENDnet BRF114 manual Troubleshooting, Appendix A, General Problems, Overview

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Appendix A

Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the TW100- BRF114 and some possible solutions to them. If you follow the suggested steps and the TW100-BRF114 still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the TW100-BRF114 to configure it.

Solution 1: Check the following:

•The TW100-BRF114 is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the TW100-BRF114 are on the same network segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus com- patible with the TW100-BRF114 's default IP Address of 192.168.0.1. Also, the Network Mask should be set to 255.255.255.0 to match the TW100-BRF114.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

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Contents Page Page Table of Contents TW100-BRF114 FeaturesPackage Contents CHAPTER 2 INSTALLATIONAPPENDIX A TROUBLESHOOTING General ProblemsInternet Access APPENDIX B SPECIFICATIONSTW100-BRF114 Features Internet Access FeaturesIntroduction ChapterLAN Features Configuration & ManagementSecurity Features Advanced Internet FunctionsPackage Contents Physical Details Front-mounted LEDsPower Green Status Red On - Corresponding LAN hub port is using 100BaseTRear Panel Reset ButtonTo Clear All Data and restore the factory default values Power portInstallation ProcedureRequirements This Chapter covers the physical installation of the TW100-BRF1145. Check the LEDs 4. Power Up3. Connect WAN Cable Setup OverviewThis Chapter provides Setup details of the TW100-BRF114 To Do thisConfiguration Program PreparationUsing your Web Browser If you cant connectSetup Wizard Common Connection TypesType DetailsSingTel RAS Other Modems e.g. Broadband WirelessBig Pond Cable Australia Figure 5 Home Screen Home ScreenNavigation & Data Input LAN Screen CancelFigure 6 LAN Screen TCP/IPDHCP Using the TW100-BRF114 s DHCP ServerUsing another DHCP Server To Configure your PCs to use DHCPFigure 8 Password Dialog Password ScreenFigure 7 Password Screen Windows Clients PC ConfigurationTCP/IP Settings - Overview Checking TCP/IP Settings - Windows 9x/ME Using DHCPUsing Specify an IP Address Figure 9 Network ConfigurationFigure 12 DNS Tab Win 95/98/ME PC ConfigurationFigure 11 Gateway Tab Win 95/98/ME Checking TCP/IP Settings - Windows NT4.0 Figure 13 Windows NT4.0 - TCP/IPFigure 14 Windows NT4.0 - IP Address Obtain an IP address from a DHCP ServerSpecify an IP Address Figure 15 - Windows NT4.0 - Add Gateway Figure 16 Windows NT4.0 - DNS 1. Select Control Panel - Network and Dial-up Connection Checking TCP/IP Settings - WindowsFigure 17 Network Configuration Win Figure 18 TCP/IP Properties Win 1. Select Control Panel - Network Connection Checking TCP/IP Settings - Windows XPFigure 19 Network Configuration Windows XP Figure 20 TCP/IP Properties Windows XP Checking TCP/IP Settings - Windows Vista PC Configuration Internet Access 1. Select Start Menu - Settings - Control Panel - Internet Options2. Select Set up or change your Internet Connection 3. Select Set up a Connection or NetworkClick Save, then OK. Configuration is now complete Macintosh Clients Linux ClientsOther Unix Systems Ensure you are logged in as root before attempting any changesOperation and Status OperationStatus Screen This indicates the current connection method, as set in the SetupConnection Status - PPPoE Broadband ModemInternet Connection Internet IP AddressFigure 22 PPPoE Status Screen ConnectionPhysical Address PPPoE Link StatusDescription Connection Log MessagesMessage PPTP Status Connection Status - PPTPFigure 23 PPTP Status Screen Connection Status Connection Status - Telstra Big PondFigure 24 Telstra Big Pond Status Screen Connection Details - SingTel RAS Default GatewayFigure 25 Connection Details - SingTel RAS RAS PlanConnection Details - Fixed/Dynamic IP Address Release/RenewButton will display EITHERDNS IP Address Figure 27 Internet Screen Internet FeaturesAdvanced Internet Screen Communication Applications Special ApplicationsCommunication Applications Select an ApplicationUsing a Special Application Data - Special Applications ScreenFigure 28 Special Applications Screen Checkbox Name Incoming Ports Outgoing PortsPage URL Filter Screen Figure 29 URL Filter ScreenFilter Strings Current EntriesDynamic DNS Domain Name Server Dynamic DNS ScreenThe Service works as follows DDNS ServicePassword DDNS DataUser Name Domain NameMAC Address MAC Address ScreenDefault Figure 31 MAC address ScreenFigure 32 Virtual Servers Virtual ServersIP Address seen by Internet Users Virtual Servers Screen EnableFigure 33 Virtual Servers Screen ServersDefining your own Virtual Servers DefaultsDisable All UpdateConnecting to the Virtual Servers Other Features and Settings UpgradeRemote ManagementAccess Control Access Control ScreenOverview If required, you can also define your own ServicesInternet Access ServicesEdit Service List GroupGroup Members Screen PCs not assigned to any group will be in the Default groupPCs deleted from any other Group will be added to the Default group View LogDefault Schedule Screen Figure 36 Default Schedule ScreenEnter the start using a 24 hr clock Enter the finish time using a 24 hr clockServices Screen Figure 37 Access Control - ServicesAvailable Services Available ServicesAccess Control Log Date/TimeSource IP address MAC addressRemote Management Enable RemoteFigure 38 Remote Management Screen Remote ManagementPC Database PC Database ScreenFigure 39 PC Database Known PCsAdvanced AdministrationGenerate Report PC Database Admin Figure 40 PC Database AdminPC Properties DCHP Client - Reserved IP Address - Select this if the PC is setUpdate Selected Add as NewEntry Standard ScreenFigure 41 Upgrade Firmware Screen Upgrade FirmwareTo perform the Firmware Upgrade Options Backup DNSFigure 42 Options Screen MTU sizeSecurity Enable DoSFigure 43 Security Screen FirewallAllow L2TP Allow IPsecAllow PPTP Logs Enable LogsAdjust for Daylight Figure 44 Logs ScreenE-Mail Logs Send E-mail alertE-mail Logs SendRouting Routing ScreenUsing this Screen Open Routing and Remote AccessEnable RIP Figure 45 Routing ScreenStatic Routing Static RoutingConfiguring Other Routers on your LAN Destination IP AddressGateway IP Address MetricStatic Routing - Example For Router As Default RouteFor Router Bs Default Route For the TW100-BRF114 s Routing TableTroubleshooting General ProblemsAppendix A This Appendix covers the most likely problems and their solutionsInternet Access Problem 1 When I enter a URL or IP address I get a time out errorRegulatory Approvals Appendix B SpecificationsTW100-BRF114 Appendix B - Specifications