SATO DR300 manual Paper feeds, but no printing

DR300 Operator Manual Chapter 5 - Power Supply

Paper feeds, but no printing

	Check Point	Remedy
1.	Is the thermal head dirty or is there	Clean dirt off thermal head with cleaning
	a label stuck on it?	kit.
		*Avoid using metallic tools which may
		damage the print head.
2.	Are genuine labels, carbon ribbons	Genuine labels and carbon ribbons
	exclusively for the equipment being	exclusively for this equipment must be
	used?	used. Available from SATO.
3.	Is the pitch sensor dirty?	Clean dirt off from pitch sensor with
		cleaning kit.

•Disconnect printer from mains before cleaning.

Poor print image

		Check Point			Remedy
1.	Are the labels and carbon ribbons				Check if labels and carbon ribbon are fixed
	properly set?				firmly and at the correct position by lifting
					head assembly.
2.	Is the print darkness too light or too				Re-set the print darkness via user mode
	dark?				setting.
3.	Is the platen roller dirty?				Wipe dirt off the platen roller with cleaning
					kit.
4.	Is the thermal head dirty or is there				Clean dirt of label glue from thermal head
	a label stuck on it?				with cleaning kit. Remove label if it is
					stuck to the print head.
5.	Is the label used dirty?				Use clean label.
6.	Are genuine labels and carbon				Genuine labels and carbon ribbons
	ribbons	exclusively	for	the	exclusively for this equipment must be
	equipment being used?				used. Available from SATO.

•Disconnect printer from mains before cleaning.

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