Xantrex Technology PROwatt 1000 Return Material Authorization Policy, Return Material Procedure

Return Material Authorization Policy

Return Material Authorization Policy

You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Products returned without an RMA number or shipped collect will be refused. When you contact Xantrex to obtain service, be prepared to supply:

•The serial number of your product

•Its date of purchase

•Information about the installation and use of the unit

Record these details in “Information About Your System” on page D–4.

Return Material Procedure

If you are returning a product from the USA or Canada, follow this procedure:

1.Contact Xantrex to obtain an RMA number and a shipping address.

2.Package the unit safely, preferably using the original box and packing materials. Include the following:

•The RMA number supplied by Xantrex

•A copy of your dated proof of purchase

•A return address where the repaired unit can be shipped

•A contact telephone number

•A brief description of the problem

3.Ship the unit freight prepaid to the address provided in step 1. Collect shipments will be refused.

How do other laws apply? This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

For our Canadian customers: When used herein “implied warranties of merchantability and fitness for a particular purpose” includes all warranties and conditions, express or implied, statutory or otherwise, including without limitation implied warranties and conditions of merchantability and fitness for a particular purpose.

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