Cisco Systems 3020 warranty Obtaining Technical Assistance, Submitting a Service Request

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11Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

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Contents Including License and Warranty Introduction Taking Out What You NeedCisco Gigabit Ethernet Switch Module Description UID1 LEDPort Description HP c-Class BladeSystem Architecture Rear View of the Blade ServerInstalling the Switch Module in the Blade Server This equipment. StatementLever for the interconnect module blank Switch module release latch Running Express Setup Switch Module IP AddressesInformation You Need to Run Express Setup Page CBS 153144 Page Page Page Completing the Express Setup Fields Page Using the Device Manager Managing the Switch ModuleRefreshing the PC IP Address Command-Line Interface Case of Difficulty Onboard Administrator Command-Line InterfaceOther Management Options Troubleshooting Express Setup Resetting the Switch Module Accessing Help OnlineFor More Information Cisco.com Obtaining DocumentationProduct Documentation DVD Ordering Documentation Documentation Feedback Cisco Product Security OverviewReporting Security Problems in Cisco Products Obtaining Technical Assistance Submitting a Service RequestCisco Technical Support & Documentation Website Definitions of Service Request Severity Obtaining Additional Publications and InformationPage Hardware Warranty Terms Cisco 90-Day Limited Hardware Warranty TermsHP Hardware Warranty Terms Replacement, Repair, or Refund Policy for HardwareDocument Page Page USA
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