Cisco Systems 3020 warranty Obtaining Additional Publications and Information

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For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

12Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

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Contents Including License and Warranty Taking Out What You Need IntroductionUID1 LED Cisco Gigabit Ethernet Switch Module DescriptionPort Description Rear View of the Blade Server HP c-Class BladeSystem ArchitectureThis equipment. Statement Installing the Switch Module in the Blade ServerLever for the interconnect module blank Switch module release latch Switch Module IP Addresses Running Express SetupInformation You Need to Run Express Setup Page CBS 153144 Page Page Page Completing the Express Setup Fields Page Refreshing the PC IP Address Managing the Switch ModuleUsing the Device Manager Command-Line Interface Other Management Options Onboard Administrator Command-Line InterfaceCase of Difficulty Troubleshooting Express Setup Accessing Help Online Resetting the Switch ModuleFor More Information Product Documentation DVD Ordering Documentation Obtaining DocumentationCisco.com Cisco Product Security Overview Documentation FeedbackReporting Security Problems in Cisco Products Cisco Technical Support & Documentation Website Submitting a Service RequestObtaining Technical Assistance Obtaining Additional Publications and Information Definitions of Service Request SeverityPage Cisco 90-Day Limited Hardware Warranty Terms Hardware Warranty TermsReplacement, Repair, or Refund Policy for Hardware HP Hardware Warranty TermsDocument Page Page USA
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