Cisco Systems 3030 manual Submitting a Service Request, Definitions of Service Request Severity

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Cisco Catalyst Blade Switch 3030 Getting Started Guide

Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

 

 

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Contents Cisco Catalyst Blade Switch Getting Started Guide Taking Out What You Need ContentsCisco Gigabit Ethernet Switch Module Description Cisco Gigabit Ethernet Switch Module Dell Modular Server Chassis Architecture Installing the Switch Module in the Server Chassis 143473 Switch module 3 Release latch Server chassis Connecting through the Switch Module Console Port Configuring the Switch ModuleConnecting through the Switch Module Console Port Connecting through the DRAC/MC Enter ~ Waiting for Post to Complete Completing the Initial ConfigurationTo configure Snmp now, enter yes Line vty 0 Using the CLI Managing the SwitchUsing the Device Manager Other Management Options Installation Warning StatementsConnect to the 10/100/1000 Ports Connect to the Switch PortsConnecting to 10/100/1000 Ports Verify Port Connectivity Case of Difficulty Troubleshooting Initial Configuration SetupResetting the Switch Configuration Accessing Help Online For More Information Obtaining DocumentationOrdering Documentation Cisco.comProduct Documentation DVD Cisco Product Security Overview Documentation FeedbackEmergencies security-alert@cisco.com Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information 78-17052-01 Hardware Warranty Terms Duration of Hardware Warranty 78-17052-01
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