Cisco Systems CX-FEIP-1FX= Obtaining Technical Assistance, Cisco.com, Technical Assistance Center

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Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

Fast Ethernet Interface Processor (FEIP) Installation and Configuration 41

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Contents Corporate Headquarters If You Need More Information Document ContentsSoftware and Hardware Prerequisites Installation PrerequisitesInstallation Prerequisites Electrical Equipment Guidelines Safety GuidelinesList of Parts and Tools Preventing Electrostatic Discharge Damage Telephone Wiring GuidelinesSafety Guidelines Guidelines for Interface Processor Installation and Removal Orientation Shown Guidelines for Interface Processor Installation and RemovalFast Ethernet Overview Microcode Overview100BASE-FX Multimode 100BASE-FX Single Mode Ieee 802.3u 100BaseT SpecificationsIeee 802.3u 100BaseT Specifications ParameterDTE DTE What Is the Cisco 7000 Series?Cisco 7000 Interface Processor End What Is the Cisco 7000 Series?Cisco 7505 Interface Processor End What Is the Cisco 7500 Series?Cisco 7507 Interface Processor End What Is the Cisco 7500 Series?Cisco 7513 Interface Processor End Fast Ethernet Interface Processor FEIP-2TX What Is the FEIP?What Is the FEIP? LEDs on an Feip Port Adapter Partial Faceplate View Feip LEDsFeip Receptacles, Cables, and Pinouts Feip Receptacles, Cables, and Pinouts1FE-TX Port Adapter Faceplate View 1FE-FX Port Adapter Faceplate ViewPin Description RJ-45 Connector Pinout1FE-FX Duplex SC Connector Pin Out In/Out Description MII Connector PinoutFeip Installation Feip InstallationRemoving an Feip Installing an Feip Installing an FeipAttaching Fast Ethernet Interface Cables Attaching Fast Ethernet Interface Cables Attaching the Ferrite Bead around the RJ-45 Cable Using LEDs to Check Feip Status Using LEDs to Check Feip StatusConfiguring the Fast Ethernet Interfaces Configuring the Fast Ethernet InterfacesSlot Interface Routerconfig# interface fa 1/0/0 Router# configure terminalRouterconfig-int#ip address 1.1.1.10 Router# copy running-config startup-configRouter# sh int fa 3/0/0 Configuring Interfaces-Descriptions and ExamplesRouterconfig# interface fastethernet 3/0/0 Step Using show Commands to Verify the Feip StatusChecking the Configuration Checking the Configuration Using show Commands to Display Interface InformationRouter# sh int fastethernet 2/0/0 Router# show interfaces fastethernet 2/0/0Router# show controllers cbus Router# show version System image file is biff/rsp-jv-mz, booted via tftp fromSlot database information Router# show diagUpgrading Feip Microcode Using the ping Command to Verify Network ConnectivityUpgrading Feip Microcode Router# copy tftpvip11-1 slot0vip11-1 Router# show flashTo exit configuration mode, press Ctrl-Z Routerconfig# microcode vip2 flash slot0vip11-1World Wide Web Obtaining DocumentationDocumentation CD-ROM Ordering DocumentationObtaining Technical Assistance Contacting TAC by Using the Cisco TAC WebsiteCisco.com Technical Assistance CenterObtaining Technical Assistance
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