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5.Getting in Touch with Technical Support
For additional support related to this device or document, contact Cabletron Systems using one of the following methods:
World Wide Web | http://www.cabletron.com/ |
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Phone | (603) |
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Internet mail | support@cabletron.com |
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FTP | ftp://ftp.cabletron.com/ |
Login | anonymous |
Password | your email address |
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To send comments or suggestions concerning this document, contact the Cabletron Systems Technical Writing Department via the following email address: TechWriting@cabletron.com
Make sure to include the document Part Number in the email message.
Before calling Cabletron Systems, have the following information ready:
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Your Cabletron Systems service contract number
A description of the failure
A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)
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The serial and revision numbers of all involved Cabletron Systems products in the network
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of trouble (if known)
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•Any previous Return Material Authorization (RMA) numbers