Extron electronic 3200s manual Troubleshooting a Matrix 3200/6400 System Problem, Power Supplies

Extron electronic 3200s manual Programmer’s Guide, cont’d, COMMAND/RESPONSE Table Extron electronic 3200s manual ROOM# Name Virtual Outputs Extron electronic 3200s manual VIRT-OUT# Name LVL1 LVL2 LVL6 Vmutamut Extron electronic 3200s manual Øvi Extron electronic 3200s manual Read RGB Delay for 1 ch Out Dly Set RGB Delay for 1 ch Extron electronic 3200s manual Quick Recall Preset Rpr Extron electronic 3200s manual Switcher Generated Unsolicited Responses Extron electronic 3200s manual Five Extron electronic 3200s manual UpgradesandandTroubleshooting,co t’d, Upgrade and Troubleshooting Procedures Extron electronic 3200s manual Matrix 6400 Audio BME Internal Access Extron electronic 3200s manual Upgrades and Troubleshooting, cont’d, Installing a Software Update Extron electronic 3200s manual Swapping BME #0 RS-232 / RS-422 Ports, Ribbon Cable Connectors Extron electronic 3200s Troubleshooting a Matrix 3200/6400 System Problem, Power Supplies, Communications, System Status Extron electronic 3200s manual Primary Extron electronic 3200s Matrix 6400 Audio Switcher Upgrade Changing the Matrix Size, A Inserting an audio card into slot Extron electronic 3200s manual Determining Audio Switcher Circuit Card Population Extron electronic 3200s manual Changing the Audio Output Card Gain Jumpers, A Audio output card gain jumpers Extron electronic 3200s manual Adding BMEs to a Matrix 3200/6400 System, Adding a Matrix 6400 Audio BME Extron electronic 3200s manual Software Procedure Before and After a Hardware Upgrade, Upgrade System Software Procedure Extron electronic 3200s manual After Hardware Changes Extron electronic 3200s manual Upgrades and Troubleshooting, cont’d Extron electronic 3200s manual Reference Information, AAppendix a Extron electronic 3200s manual ReferenceInformation,c t’d, Matrix 3200/6400 Series Part Numbers Extron electronic 3200s Matrix 3200/6400 Series Part Numbers from previous, Extron Part Matrix 6400 Wideband Switcher Iofr Extron electronic 3200s manual Reference Information, cont’d, Matrix 3200/6400 Series Part Numbers, Related Part Numbers Extron electronic 3200s manual Binary/Hex/Decimal Conversion Table, Pre-cut Cables Extron electronic 3200s manual Glossary of terms Extron electronic 3200s manual Matrix 3200/6400 Series Reference Information Extron electronic 3200s manual Reference Information, cont’d Extron electronic 3200s manual PCB Printed Circuit Board Extron electronic 3200s manual Reference Information, cont’d Extron electronic 3200s Virtual conference room See videoconferencing, Matrix 3200/6400 Series Reference Information A-11 Extron electronic 3200s manual Reference Information, cont’d Extron electronic 3200s manual FCC Class a Notice Extron’s Warranty Extron electronic 3200s manual Extron Electronics, USA
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Upgrades and Troubleshooting, cont’d

Troubleshooting a Matrix 3200/6400 System Problem

All Matrix 3200/6400 BME front panels include LEDs at the bottom of the panel which are bracketed and labeled DIAGNOSTICS. These LEDs (Figure 5-6.A) indicate the current status of the BME power supplies, the RS232/BME/MKP1 Communications RX and TX lines, and the System Status. The following descriptions include normal/failure/status conditions for each LED.

Power Supplies

Primary +V

Green LED

ON = Normal

 

 

OFF = Failure

Primary -V

Green LED

ON = Normal

 

 

OFF = Failure

Redundant +V

Green LED

ON = Normal

 

 

OFF = Failure (or Redundant not present)

 

 

Blinking = Redundant +V supplying full +V load

 

 

(indicates Primary +V power supply failure)

Redundant -V

Green LED

ON = Normal

 

 

OFF = Failure (or Redundant not present)

 

 

Blinking = Redundant -V supplying full +V

 

 

load (indicates Primary -V power supply failure)

If a BME fails to power ON, check the BME external AC fuse (see Page 5-7). If the Diagnostic LEDs indicate that a power supply has failed, check the power supply fuse (see Page 5-7).

BME #0 must be powered ON at the same time or after other BMEs. Any BME powered on after BME #0 will not be seen by the internal system software.

Communications

RS232 TX - Red LED ON/Blinking = BME is transmitting data to Host

RS232 RX - Green LED ON/Blinking = BME is receiving data from Host

BME TX - Red LED ON/Blinking = BME is transmitting data

BME RX - Green LED ON/Blinking = BME is receiving data

MKP TX - Red LED ON/Blinking = BME is transmitting to Remote keypad

MKP RX - Green LED ON/Blinking = BME is receiving from Remote keypad

1. MKP TX/RX LEDs are not present on SYNC BMEs.

2.MKP LED conditions above apply only to BME #0.

3.RS-232 LED conditions above apply only to BME #0.

4.A communications failure between BME #0 and other BMEs could be caused by one BME loading down the BME TX or RX line. To determine if that is the case, run the RJ-11 BME COMM interconnecting cable to bypass each BME one at a time.

System Status

Amber LED

ON = Normal

 

OFF = System failure - Call Extron Tech Support

 

Blinking = Busy

Checking/Replacing the BME External AC Input Fuse

The AC power input cord plugs into the Power-Switch/Fuse assembly which is located on the rear panel in the lower left corner of the BME. To check/replace the external fuse, remove the power-cord and insert the tip of a small screwdriver blade

5-6 Matrix 3200/6400 Series • Upgrades and Troubleshooting

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Contents Audio Switcher Matrix 3200 and 6400 SeriesSafety Instructions English Consignes de Sécurité FrançaisSicherheitsanleitungen Deutsch Instrucciones de seguridad EspañolQuick Start Matrix 3200/6400 Series Matrix 3200/6400 Series Quick Start QS-1Quick Start Matrix 3200/6400 Series, cont’d Matrix 3200/6400 Series Quick StartTable of Contents Table of Contents, cont’d One What is a Matrix 6400 Audio Switcher? FeaturesIntroductiontroduction, cont’d Matrix 3200/6400 Series IntroductionFeature Descriptions Inputs OutputsMatrix 6400 Audio Switcher Specifications Introduction, cont’dMatrix 3200/6400 System Manuals Audio input audio BME Introduction, cont’d Two Matrix 6400 Audio Switcher Installation Installing the Matrix 6400 Audio BMEMatrix 3200/6400 Series Installation Introductionstallation, cont’dSetting BME Addresses Connecting the BME Comm interconnecting cablesInstallation, cont’d Connecting the RS-232/RS-422 Cable to BME #0Connecting the AC Power Cables to the BMEs Applying AC Power to the BMEsVirtualizing the Matrix 3200/6400 Switcher/System Using the Audio Captive Screw ConnectorsMatrix 6400 Audio Input/Output Cabling A Matrix 6400 Audio Switcher Stereo backplane D Align the stereo audio connectors before plugging them Installation, cont’d Three ControlSoftware,cont’d Matrix 3200/6400 Series Control SoftwareMatrix 3200/6400 Series Control Software Control Software, cont’d Igure 3-3.AMatrix 3200/6400 Series Control Software A Main Screen Ties How to Create Rooms within the Matrix 3200/6400 System Igure 3-7.A Matrix 3200/6400 Series Control Software How to Program the Matrix 3200/6400 System in Emulate Mode How to Save and Restore the Matrix 3200/6400 Settings 10.A Four Programmer’ser’sGuide,Guidecont’d Serial Communications PortMatrix 3200/6400 Series Programmer’s Guide Host to Switcher Communications Command/Response TableCOMMAND/RESPONSE Table Programmer’s Guide, cont’dROOM# Name Virtual Outputs VIRT-OUT# Name LVL1 LVL2 LVL6 Vmutamut ØVI Read RGB Delay for 1 ch Out Dly Set RGB Delay for 1 ch Quick Recall Preset Rpr Switcher Generated Unsolicited Responses Five UpgradesandandTroubleshooting,co t’d Upgrade and Troubleshooting ProceduresMatrix 3200/6400 Series Upgrades and Troubleshooting Adding a Front Panel Controller to an existing systemMatrix 6400 Audio BME Internal Access Upgrades and Troubleshooting, cont’d Installing a Software UpdateRibbon Cable Connectors Swapping BME #0 RS-232 / RS-422 PortsSwapping Serial Ports RS-232/RS-422 Troubleshooting a Matrix 3200/6400 System Problem Power SuppliesCommunications System StatusPrimary Matrix 6400 Audio Switcher Upgrade Changing the Matrix Size A Inserting an audio card into slotDetermining Audio Switcher Circuit Card Population Changing the Audio Output Card Gain Jumpers A Audio output card gain jumpersAdding BMEs to a Matrix 3200/6400 System Adding a Matrix 6400 Audio BMESoftware Procedure Before and After a Hardware Upgrade Upgrade System Software ProcedureBefore Hardware Changes After Hardware Changes Upgrades and Troubleshooting, cont’d Reference Information AAppendix aReferenceInformation,c t’d Matrix 3200/6400 Series Part NumbersMatrix 3200/6400 Series Reference Information Extron Part Matrix 6400 Wideband Switcher Iofr Matrix 3200/6400 Series Part Numbers from previousBNC Cables Super High Resolution SHR BNC Cables Reference Information, cont’dMatrix 3200/6400 Series Part Numbers Related Part NumbersBinary/Hex/Decimal Conversion Table Pre-cut CablesGlossary of terms Matrix 3200/6400 Series Reference Information Reference Information, cont’d PCB Printed Circuit Board Reference Information, cont’d Virtual conference room See videoconferencing Matrix 3200/6400 Series Reference Information A-11Reference Information, cont’d FCC Class a Notice Extron’s Warranty Extron Electronics, USA
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