Extron electronic 3200s manual Troubleshooting a Matrix 3200/6400 System Problem, Power Supplies

Page 48

Upgrades and Troubleshooting, cont’d

Troubleshooting a Matrix 3200/6400 System Problem

All Matrix 3200/6400 BME front panels include LEDs at the bottom of the panel which are bracketed and labeled DIAGNOSTICS. These LEDs (Figure 5-6.A) indicate the current status of the BME power supplies, the RS232/BME/MKP1 Communications RX and TX lines, and the System Status. The following descriptions include normal/failure/status conditions for each LED.

Power Supplies

Primary +V

Green LED

ON = Normal

 

 

OFF = Failure

Primary -V

Green LED

ON = Normal

 

 

OFF = Failure

Redundant +V

Green LED

ON = Normal

 

 

OFF = Failure (or Redundant not present)

 

 

Blinking = Redundant +V supplying full +V load

 

 

(indicates Primary +V power supply failure)

Redundant -V

Green LED

ON = Normal

 

 

OFF = Failure (or Redundant not present)

 

 

Blinking = Redundant -V supplying full +V

 

 

load (indicates Primary -V power supply failure)

If a BME fails to power ON, check the BME external AC fuse (see Page 5-7). If the Diagnostic LEDs indicate that a power supply has failed, check the power supply fuse (see Page 5-7).

BME #0 must be powered ON at the same time or after other BMEs. Any BME powered on after BME #0 will not be seen by the internal system software.

Communications

RS232 TX - Red LED ON/Blinking = BME is transmitting data to Host

RS232 RX - Green LED ON/Blinking = BME is receiving data from Host

BME TX - Red LED ON/Blinking = BME is transmitting data

BME RX - Green LED ON/Blinking = BME is receiving data

MKP TX - Red LED ON/Blinking = BME is transmitting to Remote keypad

MKP RX - Green LED ON/Blinking = BME is receiving from Remote keypad

1. MKP TX/RX LEDs are not present on SYNC BMEs.

2.MKP LED conditions above apply only to BME #0.

3.RS-232 LED conditions above apply only to BME #0.

4.A communications failure between BME #0 and other BMEs could be caused by one BME loading down the BME TX or RX line. To determine if that is the case, run the RJ-11 BME COMM interconnecting cable to bypass each BME one at a time.

System Status

Amber LED

ON = Normal

 

OFF = System failure - Call Extron Tech Support

 

Blinking = Busy

Checking/Replacing the BME External AC Input Fuse

The AC power input cord plugs into the Power-Switch/Fuse assembly which is located on the rear panel in the lower left corner of the BME. To check/replace the external fuse, remove the power-cord and insert the tip of a small screwdriver blade

5-6 Matrix 3200/6400 Series • Upgrades and Troubleshooting

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Contents Audio Switcher Matrix 3200 and 6400 SeriesSafety Instructions English Consignes de Sécurité FrançaisSicherheitsanleitungen Deutsch Instrucciones de seguridad EspañolQuick Start Matrix 3200/6400 Series Matrix 3200/6400 Series Quick Start QS-1Quick Start Matrix 3200/6400 Series, cont’d Matrix 3200/6400 Series Quick StartTable of Contents Table of Contents, cont’d One What is a Matrix 6400 Audio Switcher? FeaturesIntroductiontroduction, cont’d Matrix 3200/6400 Series IntroductionFeature Descriptions Inputs OutputsMatrix 6400 Audio Switcher Specifications Introduction, cont’dMatrix 3200/6400 System Manuals Audio input audio BME Introduction, cont’d Two Matrix 6400 Audio Switcher Installation Installing the Matrix 6400 Audio BMEMatrix 3200/6400 Series Installation Introductionstallation, cont’dSetting BME Addresses Connecting the BME Comm interconnecting cablesInstallation, cont’d Connecting the RS-232/RS-422 Cable to BME #0Connecting the AC Power Cables to the BMEs Applying AC Power to the BMEsVirtualizing the Matrix 3200/6400 Switcher/System Using the Audio Captive Screw ConnectorsMatrix 6400 Audio Input/Output Cabling A Matrix 6400 Audio Switcher Stereo backplane D Align the stereo audio connectors before plugging them Installation, cont’d Three ControlSoftware,cont’d Matrix 3200/6400 Series Control SoftwareMatrix 3200/6400 Series Control Software Control Software, cont’d Igure 3-3.AMatrix 3200/6400 Series Control Software A Main Screen Ties How to Create Rooms within the Matrix 3200/6400 System Igure 3-7.A Matrix 3200/6400 Series Control Software How to Program the Matrix 3200/6400 System in Emulate Mode How to Save and Restore the Matrix 3200/6400 Settings 10.A Four Programmer’ser’sGuide,Guidecont’d Serial Communications PortMatrix 3200/6400 Series Programmer’s Guide Host to Switcher Communications Command/Response TableCOMMAND/RESPONSE Table Programmer’s Guide, cont’dROOM# Name Virtual Outputs VIRT-OUT# Name LVL1 LVL2 LVL6 Vmutamut ØVI Read RGB Delay for 1 ch Out Dly Set RGB Delay for 1 ch Quick Recall Preset Rpr Switcher Generated Unsolicited Responses Five UpgradesandandTroubleshooting,co t’d Upgrade and Troubleshooting ProceduresMatrix 3200/6400 Series Upgrades and Troubleshooting Adding a Front Panel Controller to an existing systemMatrix 6400 Audio BME Internal Access Upgrades and Troubleshooting, cont’d Installing a Software UpdateRibbon Cable Connectors Swapping BME #0 RS-232 / RS-422 PortsSwapping Serial Ports RS-232/RS-422 Troubleshooting a Matrix 3200/6400 System Problem Power SuppliesCommunications System StatusPrimary Matrix 6400 Audio Switcher Upgrade Changing the Matrix Size A Inserting an audio card into slotDetermining Audio Switcher Circuit Card Population Changing the Audio Output Card Gain Jumpers A Audio output card gain jumpersAdding BMEs to a Matrix 3200/6400 System Adding a Matrix 6400 Audio BMESoftware Procedure Before and After a Hardware Upgrade Upgrade System Software ProcedureBefore Hardware Changes After Hardware Changes Upgrades and Troubleshooting, cont’d Reference Information AAppendix aReferenceInformation,c t’d Matrix 3200/6400 Series Part NumbersMatrix 3200/6400 Series Reference Information Extron Part Matrix 6400 Wideband Switcher Iofr Matrix 3200/6400 Series Part Numbers from previousBNC Cables Super High Resolution SHR BNC Cables Reference Information, cont’dMatrix 3200/6400 Series Part Numbers Related Part NumbersBinary/Hex/Decimal Conversion Table Pre-cut CablesGlossary of terms Matrix 3200/6400 Series Reference Information Reference Information, cont’d PCB Printed Circuit Board Reference Information, cont’d Virtual conference room See videoconferencing Matrix 3200/6400 Series Reference Information A-11Reference Information, cont’d FCC Class a Notice Extron’s Warranty Extron Electronics, USA
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