ATTO Technology FC 3321, FC 3322, FC 3342 Troubleshooting, General suggestions, Windows NT

5 Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology web site (www.attotech.com) or contact an ATTO Technology authorized representative.

General suggestions

❖Check each cable connection on every device. Verify all cables are in proper working condition. Loose or broken cables are often the cause of errors or problems.

❖Check that your Fibre Channel devices are plugged into an AC outlet and are turned on before you add power to your computer.

❖If using an MIA, check to see it is operating properly.

If the devices connected to the ATTO ExpressPCI host adapter are not accessible:

1Right-click My Computer and select Properties.

2Select the Hardware tab and select Device Manager.

3If the ATTO ExpressPCI host adapter does not appear under the SCSI and RAID controllers, shut down and make sure the ATTO ExpressPCI host adapter is properly seated in the PCI slot (remove power from the PC, remove its case, check the PCI slot, replace the case, apply power).

4Reload the driver.

5If the adapter has been identified but there is an exclamation point (!) on the listing, right click on the listing and select Uninstall.

Reboot system and repeat the installation process. If problems persist, contact your authorized ATTO Technology representative.

❖If the card has been recently re-flashed with new firmware, the new Windows driver must be installed. Follow the procedure in Chapter 4.

❖All of the external devices connected to the host adapter should be identified. If they do not appear in the Device Manager, the external devices or connection may not be working properly.

❖For Intel-based PCs, check the computer CMOS setup and verify that the PCI slots are configured correctly. Procedures vary greatly: refer to the manual supplied with your system or call the computer supplier for configuration assistance. Windows 2000 is a Plug-n-Play OS: be sure your computer’s BIOS is set accordingly.

❖If these do not solve the problem, re-flash the host adapter and re-install the Windows 2000 driver.

Windows NT

❖If using an Intel-based PC, Fibre Channel drives should be booted up before the host computer. If the PC is powered up before the drives, the drives may not be visible to Windows NT.

If the devices connected to ATTO ExpressPCI host adapter are not accessible:

1Open the SCSI Adapters utility in the Control Panel under Settings.

2Verify the ATTO ExpressPCI host adapter 64-bit PCI Fibre Channel host adapter appears under the Devices List.

3If it does not appear in the Device List, verify that the adapter is seated properly in the PCI slot (remove power from the PC, remove its case, check the PCI slot, replace the case, apply power).

4If it has been identified, click on the Drivers Tab to see if the ATTO ExpressPCI host adapter driver has been started. It will say Started in the right hand column of the window. If the ATTO ExpressPCI host adapter driver appears but is not started, check on the device status. In the Control Panel click on Devices and scroll down to expresfc. Click Startup button. Startup type should be Boot. Click on Hardware profiles, status should be Enabled.

13ATTO Technology ExpressPCI FC 3321, 3322 and 3342 Installation and Operation Manual