3Com 5000 ATM manual Access by Digital Modem, 847 262, 408 727

Support from Your Network Supplier B-3

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, call the following number:

1 847 262 6000

3Com Facts The 3Com Facts automated fax service provides technical articles, Automated Fax diagrams, and troubleshooting instructions on 3Com products 24 hours a

Service day, 7 days a week.

Call 3Com Facts using your Touch-Tone telephone:

1 408 727 7021

Support from Your If you require additional assistance, contact your network supplier. Many

Network Supplier suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, call the 3Com technical telephone support phone number at the location nearest you.