3Com 5000 ATM manual 6CHAPTER 6 Troubleshooting

6-6CHAPTER 6: TROUBLESHOOTING

If the ATM Backbone SwitchModule model number is not listed, try each of the following corrective actions:

If the DMM can communicate with the ATM Backbone SwitchModule, proceed to Verifying Software Versions.

1Reset the ATM Backbone SwitchModule by pressing the Reset button on the module front panel (refer to Resetting the ATM Backbone SwitchModule later in this chapter).

2Remove and carefully reinsert the ATM Backbone SwitchModule.

3Ensure that IP connectivity for the DMM is established. Refer to the CoreBuilder 5000 SwitchModule User Guide for more information.

4If necessary, obtain Technical Assistance (refer to Obtaining Technical Assistance later in this chapter).

Verifying Software Be sure that ATM Backbone SwitchModule is using the correct software Versions versions for the following hub components:

■ATM Backbone SwitchModule (Model Number 6602M-MOD)

■CoreBuilder 5000 Ethernet or FDDI SwitchModule (version v3.0 or later)

■DMM or ADMM (version v6.0 or later)

Use the following command to display the software versions of these components:

CB5000> show module all

Contact your network supplier to determine the correct versions of software and arrange to update the software if necessary.