Psion Teklogix MLP 3040 Series manual Troubleshooting, Error Messages, Possible Cause, Solution

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Maintenance and Troubleshooting

Troubleshooting

When encountering problems, the cause may be the printer or may sometimes be due to other problems with your system. Please review the following tables to solve common problems you may encounter with your printer. You may also visit www.psiontekgoix.com for additional “FAQ’s” that may assist you.

If you are still unable to solve your problem, please contact the company where you purchased your printer since they are most familiar with your systems. If they are unable to help you, you may contact Psion Teklogix Technical Support at (800) 322-3437.

Error Messages

Whenever the printer detects an error condition, the Error Indicator will either flash or go to a steady on condition. The indicator flashes for errors that can be easily corrected such as Check Paper or Paper Door Open.

The indicator will stay on without flashing for errors that cannot be recovered without loss of data. These are typically caused by interface configuration errors such as serial handshaking, or baud rate, and will require that the printer be turned off to clear the error.

Message	Possible Cause	Solution
Check Paper	Media supply is empty.	Install new roll or cassette.
	Paper/Black Mark sensor is dirty.	Clean the Black Mark sensor.
		Refer to “Cleaning” on page 39.
Paper Door Open	Paper door not fully closed.	Make sure the door is fully closed
		by opening the door and closing it
		again until the door “clicks”
		closed. Check the platen roller for
		damage.
Parity Error	Serial I/O not configured correctly.	Verify that the parity selection
		made in the Serial Interface Setup
		Menu matches the setting on the
		host system.
I/O Overflow	Serial I/O not configured correctly.	Verify that the handshaking
		selections (ETX/ACK,
		XON/XOFF, RTS/CTS) selections
		made in the Serial Interface Setup
		Menu match the settings on the
		host system.
I/O Error	Optional interface – IrDA, Bluetooth, or	Try turning the printer off and on
	Wi-Fi not responding.	again. If the error repeats, the
		printer requires service.

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Contents Psion Teklogix Corporation 3000 Kustom Drive Hebron, KY MLP3040 Series Operator’s ManualBattery Disposal FCC Part 15 Class BDo not operate near a heat source Lesen Sie vor der Inbetriebnahme die Aufbau- und BedienungsanleitungNehmen Sie den Drucker nicht in der Nähe einer Wärmequelle in Betrieb Page Printer Configuration Power ConsiderationsIntroduction Getting StartedTable of Contents Maintenance and TroubleshootingAdvanced Setup Features SpecificationsIntroduction Page Battery Installation and Charging Figure 1 - Battery Installation and Power ConnectorGetting Started Installing Media Roll MediaGetting Started Figure 2 - Opening Paper DoorCassette Media Figure 3 - Media SupportFigure 4 - Paper Laying Through Print Head Movable SupportTurning the Printer On and Off Performing A Printer Self TestFigure 5 - Cassette In Printer Host Interface Set Up Factory Default Interface SettingsInterface Belt Loop System Daily Operation IntroductionControl Panel Figure 6 - Control PanelPrinter Configuration Removing Printed OutputMLP 3040 and MLP 3040 LP Models Battery Charging Printer Configuration Figure 7 - Tearing Off Printed OutputMLP 3040 SL Models Using the Magnetic Card Reader Figure 8 - MLP 3040 Power Connector & Battery IndicatorFigure 9 - Using The Magnetic Card Reader Power Connector Battery IndicatorAdditional Messages Check PaperPaper Door Open Printer Configuration Introduction To SetupSetup Basics Figure 10 - MLP 3040 Control PanelEntering Setup Exiting SetupSelecting Menus Setup Menu Summary Format MenuInterface Menu Options MenuFormat Menu Current FormatFormat Name Font SpacingLeft Margin Right Margin Print ContrastMaximum Paper Speed Form Feed DistanceMark Sensing Mark SensitivityGap Sensitivity Tear to Mark DistanceInterface Menu Serial InterfacePresent Distance Current Host I/OEmulation Baud RateData Bits Stop BitsIrDA Interface XON/XOFF HandshakingETX/ACK Handshaking RTS/CTS HandshakingBluetooth Interface Pairing ModeRole Policy Role Policy DeferDiscoverability Discoverability OnWi-Fi Interface Local NameAddress WLAN Type WLAN ChannelWLAN SSID WLAN WEP BitsWEP Key WEP Key WEP Key WEP Key WLAN AuthIP Address Assign IP AddressOptions Menu IP Subnet MaskIP Gateway Tunnel Port NumberAuto Power Down Maximum Format NumberUser Language Truncate LinesPrint Promotion Print Promo NoPage Interfacing To A Host Computer RS-232C Serial InterfacePin # DescriptionBluetooth Interface Figure 12 - Wireless Indicator & IrDA WindowIrDA Interface Interfacing to a Host ComputerWi-Fi Interface Page Power Considerations Auto Power DownOperation Without A Battery Standby OperationPage Maintenance and Troubleshooting CleaningFigure 13 - Printer Cleaning Areas Battery Care Charging the BatteryAdditional Battery and Safety Information Maintenance and TroubleshootingTesting the Power Supply and Battery Troubleshooting Error MessagesSolution MessageOther Problems ProblemSolution Possible CauseObtaining Service Advanced Setup Features Format MenuInterface Menu Options MenuPage Print & Font Samples Print SamplesCourier Font With International Extended Character Set Courier Font PC Line Drawing Extended Character SetPrint & Font Samples Sans Serif Font Page Specifications Printer SpecificationsPrinting Specifications Power ManagementSpecifications Physical SpecificationsEnvironmental Specifications Operator Controls and IndicatorsMedia Specifications Receipt PaperLabels Gap Sensing Specifications Black Mark PositionFigure 14 - Black Mark Position Supplies and Accessories AccessoriesSupplies Page Glossary of Terms Glossary