|
| Maintenance and Troubleshooting |
| |
| Other Problems |
|
|
|
| Problem | Possible Cause | Solution |
|
| Printer will not turn on. | Battery not installed properly. | Remove and reinstall battery |
|
|
|
| making sure the battery release |
|
|
|
| lever “clicks” when fully installed. |
|
|
| Discharged battery. | Recharge battery. |
|
| Printer turns itself off. | Auto Power Down is enabled. | Change setting in Options Menu as |
|
|
|
| described on page 29. |
|
|
| Battery discharged. | Replace or recharge battery. |
|
|
| Electrostatic discharge. | May occur in extreme low |
|
|
|
| humidity conditions. Turn printer |
|
|
|
| back on with power button. |
|
| Battery Indicator does not light or | Battery already fully charged. | No action required. |
|
| does not stay lit when power | Power supply not receiving power. | Check building/vehicle circuit |
|
| supply is connected. |
| breakers/fuses. |
|
|
| Faulty power supply. | Check output of power supply with |
|
|
|
| voltmeter. 9 VDC. |
|
|
| Battery not installed properly. | Remove and reinstall battery |
|
|
|
| making sure the battery release |
|
|
|
| lever “clicks” when fully installed. |
|
| Battery not charging. | Faulty power supply or battery. | Refer to “Testing the Power |
|
|
|
| Supply and Battery” on page 41. |
|
| Poor print quality. | Low battery. | Check and recharge battery. |
|
|
| Print head dirty. | Clean print head. Refer to page 39. |
|
|
| Poor quality or “old” paper. | Verify paper from approved |
|
|
|
| source. Try new roll or cassette of |
|
|
|
| paper. |
|
| Paper not feeding. | Obstruction in paper path or paper | Check paper path and reinstall |
|
|
| improperly installed. | paper. |
|
|
| “SL” model does not pull paper | Clean Pick Roller. Refer to page |
|
|
| from cassette. | 39. |
|
|
| Poor quality paper. | Verify paper from approved |
|
|
|
| source. |
|
| Paper not feeding reliably or print | Poor quality paper. | Verify paper from approved |
|
| is compressed vertically |
| source. |
|
|
| Heavy or thick forms or labels. | Lower the Max Paper Speed as |
|
|
| Specialty paper with slick finish. | described on page 19. |
|
| Print Garbled. | Low Battery. | Check and recharge battery. |
|
|
| Improper serial interface | Verify printer and host settings |
|
|
| configuration. | match. |
|
| Printer will not print. | Low Battery. | Check and recharge battery. |
|
|
| Paper not loaded correctly. | Check paper path and reinstall |
|
|
|
| paper. |
|
|
| Improper interface configuration. | Verify printer and host settings |
|
|
|
| match. Use test print to verify |
|
|
|
| printer setting and to verify printer |
|
|
|
| is functioning properly. |
|
| Cannot print via optional interface, | Interface not configured correctly. | With printer on, press and hold the |
|
| Wireless Indicator does not |
| Enter Button to print out current |
|
| light. |
| configuration. Make sure the |
|
|
|
| interface is selected and Make sure |
|
|
|
| printer and host set ups match. |
|
43