Moxa Technologies CP-102U/UL user manual Service Information

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Service Information

This appendix shows you how to contact Moxa for information about this and other products, and how to report problems.

In this appendix, we cover the following topics.

!MOXA Internet Services

!Problem Report Form

!Product Return Procedure

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Contents CP-102U/UL User’s Manual Copyright Notice TrademarksDisclaimer Table of Contents Page Introduction Overview Smartio-The Smart Multiport Async SolutionFeatures Package ChecklistApplications Installation Flowchart Hardware Installation Block Diagrams CP-102UCP-102UL Plugging the Board into an Expansion Slot Page Software Installation CPCI Boards CT-114I Windows DriversWindows 2003/XP Installing the DriverCP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Configuring the Ports CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Using Event Log Using Moxa PComm UtilityRemoving the Driver Windows Installing the Driver for the First TimeCP-102U/UL User’s Manual Software Installation Select Specify a location and then click on Next to continue CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Configuring the Ports CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Using Moxa PComm Utility Removing the Driver Windows 95/98 CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Configuring the Ports CP-102U/UL User’s Manual Software Installation Updating the Driver CP-102U/UL User’s Manual Software Installation Click on Next Removing the Driver CP-102U/UL User’s Manual Software Installation Windows NT Continue from in the next section, Configuring the Ports CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Removing a CP-102U/UL Board Click on Remove Click on Close, and then restart the system DOS Non-Windows DriversRun BIN\SETUP.EXE Setting up the DriverTxD buffer size Unloading the Driver Loading the DriverLinux Execute the following commands from the Linux promptSCO CP-102U/UL User’s Manual Software Installation CP-102U/UL User’s Manual Software Installation Utilities Serial Programming ToolsInstalling PComm Moxa PCommPComm Programming Library Utilities Diagnostic for Moxa boards onlyMonitor for Moxa boards under Windows NT/2000/XP/2003 Terminal Emulator Page Pin Assignments Male DB9 Connector CP-102U & CBL-M25M9x2-50 Female DB25 Connector CP-102ULGeneral Troubleshooting TroubleshootingWindows 95/98 Windows NTTechnical Reference Product SpecificationsPCI Service Information Following services are provided Moxa Internet ServicesMoxa CP-102U/UL Series Problem Report FormProduct Return Procedure