Pelco CM6800E-48X8 manual Solutions to Common Problems, Problem Remedy

SOLUTIONS TO COMMON PROBLEMS

Refer to Table K for a list of common problems and their solutions.

	Table K. Solutions To Common Problems
Problem		Remedy
CM6800E does not have power.		Make sure the power cord is plugged in.
You can see some cameras and not others		Confirm that the camera is properly connected and has power.
from your location.		The keyboard and monitor may have been denied access to the cameras.
The CM6800E does not respond to		Confirm that the monitor the keyboard is addressing is the same as the monitor in
keyboard commands.		front of you.
		Access to that monitor may be restricted from that keyboard. Select another monitor.
Pressing the PGM key displays a P on the		Confirm that the keyboard transformer is plugged in and all electrical connections are
keyboard LED, but the Password menu		in order.
does not appear on the monitor.		Confirm that the monitor the keyboard is addressing is the same as the monitor in
(KBD100/200A/300A Keyboards only)
		front of you.
Keyboards do not function after installation		Confirm that all wiring is correct and that keyboards have power and are connected.
and initial power-up.		Confirm that each keyboard has been set for a unique address.
Previous system control has been lost.		SOLUTION 1
		Initialize the keyboard:
		1.	Enter the monitor number.
		2.	Press the MON key.
		SOLUTION 2
		1.	Unplug the data cable from the rear of the keyboard.
		2.	Plug the data cable back into the rear of the keyboard.
		3.	Wait five seconds.
		4.	Re-initialize the keyboard.
		SOLUTION 3
		1.	Power down the CM6800E.
		2.	Power up the system.
		3.	Wait five seconds.
		4.	Re-initialize keyboards.
		SOLUTION 4
		Perform a software reset (refer to Software Reset in this section).
		CAUTION: Resetting the software restores the system to default settings. All user
		programming is lost. Uploading system settings to the CM6800-MGR before the
		software reset allows you to restore system settings after the software reset.
		SOLUTION 5
		Call Pelco’s 24-hour technical support at 1-800-289-9100 or 1-559-292-1981.
The unit malfunctions and you cannot		Perform a software reset (refer to Software Reset in this section).
restore it to satisfactory operation.		CAUTION: Resetting the software restores the system to default settings. All user
		programming is lost. Uploading system settings to the CM6800-MGR before the
		software reset allows you to restore system settings after the software reset.

96 C1528M-F (6/05)