Sun Microsystems X4150 manual Contacting Support, 3System Information Needed for Support

TABLE 6-2Troubleshooting Procedures (Continued)

Problem	Possible solution
Server appears to be	The Power LED only blinks when all server components are in low
in low power mode,	power mode. A tape drive might be connected to your server.
but the Power LED	Because tape drives do not enter low power mode, the Power LED
does not blink.	does not blink.
Hung or frozen	Try to access your system from a different server on the network:
server: No response	1.	On another system, type: ping IP_address_of_server.
from mouse or	2.	If a response is returned, then try logging in to the Sun Fire
keyboard or any
		X4150 server using either telnet, ssh, or rlogin.
application.
	3.	If you successfully log in, list the running processes using the ps
		command.
	4.	Kill any processes that appear unresponsive or should not be
		running, by using the kill process_ID command.
	5.	Check the responsiveness of the Sun Fire X4150 server after each
		process is killed.
	If the this procedure does not work, power cycle the server:
	1.	Press the Power button to power off the server and wait 20 to 30
		seconds.
	2.	Press the Power button again to power system back on.

Note – For additional troubleshooting information, see the Sun Fire X4150 Server Service Manual.

Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use TABLE 6-3to collect information that you might need to communicate to the support personnel. TABLE 6-4lists the Sun web sites and telephone numbers for additional technical support.

TABLE 6-3System Information Needed for Support

System Configuration Information Needed Your Information

Sun service contract number

System model

Operating environment

68 Sun Fire X4150 Server Installation Guide • May 2009