Sun Microsystems X4150 manual 4Sun Technical Support Contacts

TABLE 6-3System Information Needed for Support (Continued)

System Configuration Information Needed	Your Information
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration

TABLE 6-4Sun Technical Support Contacts

Server Documents and Support Resources	URL or Telephone Number
PDF files for all current Sun Fire	http://www.sun.com/documentation/
X4150 server documents.
Solaris™ 10 OS and other software	http://docs.sun.com/documentation/
documents. This web site has full
search capabilities.
Discussion and troubleshooting	http://supportforum.sun.com/
forums.
Support, diagnostic tools, and alerts	http://www.sun.com/bigadmin/
for all Sun products.

SunSolveSM web site. Contains links to http://www.sunsolve.sun.com/handbook_pub/ software patches. Lists some system

specifications, troubleshooting and maintenance information, and other tools.

SunServiceSM support phone numbers. 1-800-872-4786 (1-800-USA-4Sun), select Option 1

Chapter 6 If You Need Help 69