Patton electronic Model 3101RC Contact information, Warranty coverage, Out-of-warranty service

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Model 3101RC Getting Started Guide

5 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

•“Contact information”—describes how to contact Patton technical support for assistance.

•“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

•Online support—available at www.patton.com.

•E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

•Telephone support—standard telephone support is available Monday through Friday, from 8:00 A.M. to 5:00 P.M. EST (8:00 to 17:00 UTC-5), Monday through Friday by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or elephants may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Introduction

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Contents ADSL2/2+ Triple-Play Access Ipdslam Module Mailsupport@patton.com Summary Table of Contents Table of Contents Compliance information List of Figures List of Tables Structure About this guideAudience Precautions Safety when working with electricityMouse conventions Typographical conventions used in this documentGeneral conventions Chapter contents Model 3101RC OverviewModel 3101RC ADSL2/2+ Triple-play Access Ipdslam Module IntroductionFeatures ApplicationsHardware Installation Pre-Installation Safety RequirementTools and Test Equipment Requirements Electrostatic Discharge ProtectionHardware Installation Connecting the ADSLx interfacesConnecting the GBE trunk interface RJ-45 Electrical Trunk PortEthernet Port 10/100 Enet on Trunk Card Ethernet Port RJ-45 pin assignmentConsole Port Config TxDConfiguration Provisioning a Management IP Port CLIConfigure Model 3101RC Getting Started Guide3 Configuration Web GUIIP Routes Configuration Import/Export ExampleExport export file from Running config to the Tftp server Import File Write Download Config To Flash Database configuration menuin the Web GUIWrite downloaded Config to Flash in progress Import File Load Remote Config to Running Config Load Remote Config to Running Config Get FileExport File Put Running Config to Remote Tftp Server Put Running Config to Remote Tftp Server Put FileSave Running Config to Flash System Config Save Running Config to Flash Write Running ConfigurationReload Flash to Running Config Load Flash to Running Config Load ConfigurationRestore Factory Default Restore Factory DefaultFlash Boot Point Configuration Select Flash Boot Point Configuration SelectFirmware Update firmware login 172.16.100.41 usernameFirmware update no action FTP Get In ProgressFirmware Write In Progress Firmware Write SuccessfulOperation Maintenance Requirement Dispatching Maintenance PersonnelRoutine Maintenance Tools and Equipment RequirementsControls and LED Indication 3101RC LEDsConfig 3101TM LEDs TM Controls and LED IndicationContacting Patton for assistance Warranty coverage Out-of-warranty serviceContact information Returns for creditShipping instructions Return for credit policyRMA numbers Appendix a Compliance information Safety Compliance ComplianceCE Declaration of Conformity EMC Compliance
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