Patton electronic Model 3101RC manual Return for credit policy, RMA numbers, Shipping instructions

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Model 3101RC Getting Started Guide	5 • Contacting Patton for assistance

Return for credit policy

•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

•30 to 120 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

•Over 120 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

•Completing a request on the RMA Request page in the Support section at www.patton.com

•By calling +1 (301) 975-1000and speaking to a Technical Support Engineer

•By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Contents ADSL2/2+ Triple-Play Access Ipdslam Module Mailsupport@patton.com Summary Table of Contents Table of Contents Compliance information List of Figures List of Tables About this guide AudienceStructure Safety when working with electricity PrecautionsTypographical conventions used in this document General conventionsMouse conventions Model 3101RC Overview Chapter contentsIntroduction Model 3101RC ADSL2/2+ Triple-play Access Ipdslam ModuleApplications FeaturesHardware Installation Safety Requirement Pre-InstallationTools and Test Equipment Requirements Electrostatic Discharge ProtectionConnecting the ADSLx interfaces Hardware InstallationRJ-45 Electrical Trunk Port Connecting the GBE trunk interfaceEthernet Port RJ-45 pin assignment Ethernet Port 10/100 Enet on Trunk CardTxD Console Port ConfigConﬁguration CLI Provisioning a Management IP PortConﬁgure Web GUI Model 3101RC Getting Started Guide3 ConfigurationIP Routes Example Conﬁguration Import/ExportExport export ﬁle from Running conﬁg to the Tftp server Database conﬁguration menuin the Web GUI Import File Write Download Conﬁg To FlashWrite downloaded Conﬁg to Flash in progress Load Remote Conﬁg to Running Conﬁg Get File Import File Load Remote Conﬁg to Running ConﬁgPut Running Conﬁg to Remote Tftp Server Put File Export File Put Running Conﬁg to Remote Tftp ServerSave Running Conﬁg to Flash Write Running Conﬁguration Save Running Conﬁg to Flash System ConﬁgLoad Flash to Running Conﬁg Load Conﬁguration Reload Flash to Running ConﬁgRestore Factory Default Restore Factory DefaultFlash Boot Point Conﬁguration Select Flash Boot Point Conﬁguration Selectﬁrmware login 172.16.100.41 username Firmware UpdateFTP Get In Progress Firmware update no actionFirmware Write Successful Firmware Write In ProgressOperation Dispatching Maintenance Personnel Maintenance RequirementRoutine Maintenance Tools and Equipment Requirements3101RC LEDs Controls and LED IndicationConfig TM Controls and LED Indication 3101TM LEDsContacting Patton for assistance Out-of-warranty service Warranty coverageContact information Returns for creditReturn for credit policy RMA numbersShipping instructions Appendix a Compliance information Compliance Safety ComplianceCE Declaration of Conformity EMC Compliance