Patton electronic 3196RC Contact information, Warranty coverage, Out-of-warranty service

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Model 3196RC T-DAC User Manual

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

•“Contact information”—describes how to contact Patton technical support for assistance.

•“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

•Online support—available at www.patton.com.

•E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

•Telephone support—standard telephone support is available Monday through Friday, from 8:00 A.M. to 5:00 P.M. EST (8:00 to 17:00 UTC-5), Monday through Friday by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or elephants may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Introduction

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Contents IDSL TDM-Digital Access Concentrator T-DAC Mailsupport@patton.com Summary Table of Contents Table of Contents Operation and shutdown Network Ports RJ-21X connector pin-out List of Figures Page List of Tables Compliance Information Radio and TV InterferenceIndustry Canada Notice FCC Part 68 Acta StatementCE Notice Structure About this guideAudience General conventions PrecautionsTypographical conventions used in this document Mouse conventions Garamond bold typeChapter contents IntroductionModel 3196RC iDSL T-DAC overview Model 3196RC T-DACHardware overview WANCentral processing unit Power systemRS-232 control port IDSL portsManagement services TemperaturePhysical dimensions System timingEthernet LED CLK Source LED CLK Error LED LED displayDSL Approvals Hardware installation Unpacking the Model 3196RC T-DAC DAC blades installationIntroduction Alignment/ESD pin and card handle Cable installation Connecting the Ethernet portsDB-9-to-RJ-45 cable diagram Connecting to the T1/E1 WAN ports WAN cable‘s 68-pin Scsi connectorNot Used Connecting the iDSL ports RJ-21X connectorConnecting the Bits clock 2.2 VppEXT Clock connector location Completing the hardware installation Configuring the T-DAC for Operation Configuration prerequisites Initial configuration through the RS-232 control port Connecting the DB9-RJ45 adapter with the included cableSetting up the HyperTerminal or similar program session Connection Description windowConfigure your COM port settings as shown in , then click OK Login window Using a browser to complete Model 3196RC configuration Displaying the T-DAC 3196RC web administration pagesRC Configuration Menu home Home page overviewHome page window panes Configuring the default gateway FlashConfiguring the system clocking parameters IP Routing Information windowExample Configuring the DS0 mapping For Clock Reference select slave3Dacs Display Type drop-down menu , select displayLongForm0 Examples for configuring static connections SolutionIDSL Port Configuration IDSL Port 1 Details Click the iDSL hyperlink on the 3196RC Configuration Menu Click on Submit Query IDSL Port Configuration window Activating the iDSL portsConfiguring the T-DAC for operation Configuring the T-DAC for operation Configuring line settings and signaling for E1 Accessing the Line Interface SettingsConfiguring the E1 line interface settings T1/E1 Link Activity Ports 1 4From the Line Build Out pull-down menu select e1pulse1 Configuring line settings and signaling for T1 Configuring the T1 line settings Line Type pull-down menu with dsx1ESF2 selectedFrom the Line Build Out pull-down menu select t1pulse0dB1 Saving your configuration Backing up your configuration parametersIMPORT/EXPORT Backing up the configuration store in flash memory Completing the installation Configuring the T-DAC for operation Operation and shutdown Activating the Model 3196RC De-activating the Model 3196RCTroubleshooting and maintenance Remote loopCited in section De-activating the Model 3196RC on Fault analysis PowerSystem Local loop Basic iDSL and T1/E1 test modesIDSL port test modes Remote loop Local loopbackLine Loop Line LoopbackT1/E1 port test modes DSX1 payload loop dsx1PayloadLoopCalibration Periodic maintenanceDSX1 line loop dsxLineLoop Replacing the Model 3196RC MaintenanceExporting the current Model 3196RC configuration IMPORT/EXPORT Troubleshooting and maintenance Removing the defective Model 3196RC Installing the replacement Model 3196RC Importing a saved configurationCompleting the installation Contacting Patton for assistance Contact information Warranty coverageOut-of-warranty service Returns for creditShipping instructions Return for credit policyRMA numbers Appendix a Network Ports RJ-21X connector pin-out DSL Port Pin Positions Wire Color Code Port Appendix B WAN Network Module Connector pinout Port Pairs 68 Pin Wire Color Direction Positions Code Pin Telco pinoutPort 13/RX Pink/Violet Violet/Pink Port 14/TX
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