Patton electronic 2621 Out-of-warranty service, Returns for credit, Return for credit policy

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Models 2603, 2621, and 2635 Getting Started Guide	13 • Contacting Patton for assistance

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a ﬂat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisﬁed in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

•30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

•Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

•Completing a request on the RMA Request page in the Support section at www.patton.com

•By calling +1 (301) 975-1000and speaking to a Technical Support Engineer

•By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Contents IPLink Series High Speed Routers Mailsupport@patton.com Summary Table of Contents Contents Models 2603, 2621, and 2635 Getting Started Guide Remote Site Configuration Central site configuration EMC Ethernet Cable 123 Adapter Models 2603, 2621, and 2635 Getting Started Guide List of Figures Models 2603, 2621, and 2635 Getting Started Guide List of Tables About this guide AudienceStructure Precautions Safety when working with electricityImpaired functioning Factory default parameters General observationsTypographical conventions used in this document General conventionsChapter contents General InformationIPLink Series High Speed Routers overview General attributesPPP Support EthernetProtocol support WAN InterfacesLogging or Smtp on events POST, Post errors, PPP/DHCP, IP SecurityFront Panel Status LEDs and Console Port Rear panel connectors and switches Console portOn the rear panel from left to right are the following Power connector Ethernet port outlined in greenGeneral Information Product Overview Introduction Applications Overview Sync Serial ApplicationInitial Conﬁguration Hardware installation Interface cable installationWhat you will need RJ-48C pinout diagram Initial Configuration Ethernet connector Interface connector RJ-45 DB-15 Case being opened with a screwdriver Ethernet connector Interface connector RJ-45 DB-25 Installing the AC power cord DCEInitial Configuration Installing the Ethernet cable Do the followingWeb Operation and Conﬁguration IP address modiﬁcationIP address has now been successfully changed PC ConﬁgurationModel 2603 home Model 2635 home Ethernet LAN Port LAN Connections Ethernet PortBasic Ethernet port attributes Conﬁgurable Ethernet parameters Serial Port Conﬁguration WAN Serial Port Conﬁguration Serial InterfaceVariables Web Interface Conﬁguration T1/E1 Interface ConﬁgurationConﬁguring the IPLink Series 2603 for T1 Operation Web Conﬁguration , enter username See ﬁgureLine Options Fractional T1 Conﬁguring the IPLink Series 2603 for E1 OperationSerial Port Configuration WAN Services PPP BridgedWAN Services WAN Service Conﬁguration PPP ConﬁgurationPPP Bridged Leave User name and Password blank. Click on Create PPP Routed Remote site conﬁgurationClick on Create PPP Routed Conﬁguration menuClick the Update button Edit IP address of WAN portPPP link status Username blank Password blank Click on the Create button LMI Management Frame Relay linksLMI Conﬁguration Web Conﬁguration Methods Frame Relay Conﬁguration Dlci Number UseFrame Relay bridged Frame Relay bridged creationCentral site conﬁguration Frame Relay Routed RelayDescription FR routed Frame Relay Channel Routed conﬁguration Cost Interface frame-0 IP route for Frame Relay routed applicationWAN Services Security Click on Create a new service Conﬁguring the routerClick on the Create a new Ip route... hyperlink Conﬁguring the security interfaces Valid gateway routeSecurity conﬁguration home Conﬁguring Security Policies Click on the hyperlink New Policy... See ﬁgureEnabling the Firewall Firewall PortﬁltersDeleting a security Policy Security Triggers You can now ping between the two networksConﬁguring TCP port ﬁlter for FTP Adding trigger for FTP data transfer Intrusion Detection System IDS Attack Name Protocol Attacking Host Blacklisted?Security Introduction to NAT Enabling NATGlobal address pool and reserved map Click on Add Global Address Pool button Dhcp and DNS Conﬁguration Services and features normally associated with each other Dhcp Server NATDhcp Server web Parameters for the Dhcp Server subnet Dhcp server conﬁguration webIP Addresses to be available on this subnet Next section see ﬁgure 58. has three parametersExample based on default range of IP address pool DNS server option informationDhcp Relay Default gateway option informationAdditional option information Conﬁguration of the Dhcp RelayDhcp Relay webpage DNS Relay Conﬁguring the DNS RelayDNS Relay conﬁguration webpage IP Services WEB Server IP ServicesNext command disables the WEB server CLI ConﬁgurationAssociated Ports for the different System IP Services System Conﬁguration Authentication Authentication web page showing default superuserAlarm Access the conﬁguration and status of the alarmsRemote Access Alarm & Alarm Error Log conﬁgurationUpdate Backup/RestoreSave Website Settings RestartError Log Snmp DaemonSystem Tools Snmp Daemon conﬁgurationSntp Client Conﬁguration Sntp Client Mode Conﬁguration Parameters Conﬁguring the Sntp ClientSystem Clock Setting Sntp Client General Conﬁguration ParametersConﬁguration of the internal system calendar clock System Status System Status Port Connection StatusWAN Status LAN StatusMAC address the MAC address of the Ethernet port Hardware StatusStatus LEDs Contacting Patton for assistance Warranty coverage Contact informationPatton support headquarters in the USA Return for credit policy Out-of-warranty serviceReturns for credit RMA numbersAppendix a Compliance information EMCCE Declaration of Conformity ComplianceRadio and TV Interference FCC Part FCC Part 68 Acta Statement Model 2603 onlyIndustry Canada Notice 2603 Model only Appendix B Speciﬁcations Sync Serial Interface General CharacteristicsEthernet T1/E1 InterfaceProtocol Support PPP SupportManagement AC universal power supply DimensionsPower and Power Supply Speciﬁcations VDC power supplyAppendix C Cable Recommendations Ethernet Cable AdapterAppendix D IPLink Physical Connectors Assuming the MDI-X switch is in the out position RJ-45 shielded 10/100 Ethernet portRJ-45 non-shielded RS-232 console port EIA-561 35 M/34 and DB-25 Connector Serial port21 DB-15 Connector Pin No Circuit Signal Name DirectionE1/T1 RJ-48C Connector Pin No SignalAppendix E Command Line Interface CLI Operation Produces a list of numbered transport objects Using the ConsoleCLI Terminology Local VT-100 emulationAnother example shows when the user must provide a parameter ThenEnter the new password twice as prompted Administering user accountsSetting user passwords Adding new usersControlling user access Changing user settingsControlling login access For example, to change the security level for fred, enter

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