Patton electronic SL4020 manual Contacting Patton for assistance

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Chapter 10 Contacting Patton for assistance

 

Chapter contents

 

Introduction

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Contact information

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Patton support headquarters in the USA

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Alternate Patton support for Europe, Middle East, and Africa (EMEA)

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Warranty Service and Returned Merchandise Authorizations (RMAs)

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Warranty coverage

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Out-of-warranty service

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Returns for credit

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Return for credit policy

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RMA numbers

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Shipping instructions

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Contents SL4020 Mailsupport@patton.com Summary Table of Contents Table of Contents Vlan Network-LAN Telephony Codecs System Table of Contents Documentation Calling Features List of Figures List of Figures List of Tables Structure About this guideAudience Safety when working with electricity PrecautionsGeneral conventions Typographical conventions used in this documentGeneral observations SmartLink 4020 Getting Started GuideAbout this guide General information Chapter contentsSmartLink SmartLink 4020 overviewSmartLink installation Do the following Installing the routerConnect to the Internet service provider Connecting the SmartLink to the network System information System Uptime HomeSystem information System Status Network-WAN Network-WAN Interface Status Network SettingsStatus Settings Specify fixed WAN configuration Device Operating ModeInternet Configuration Obtain WAN configuration dynamicallyWAN PPPoE Configuration Enable PPPoEAuthentication SettingsInternet Vlan Configuration MAC Spoofing ConfigurationMTU Size Assured Bandwidth for Voice QoS Quality of ServiceEnable Voice QoS Saving your workTOS/DiffServ window ToS/DiffServIPSec Configuration Outbound ESP Authentication Key HEX Outbound AH Authentication AlgorithmOutbound AH Authentication Key HEX Outbound ESP Authentication AlgorithmInbound ESP Authentication Key HEX Network-LAN Dhcp Viewing the Dchp Client Table Server SettingsClient Network Information Static Address AssignmentViewing the Routing Table RoutingDynamic Routing Static RoutingDe-Militarized Zone Port ForwardingReserved Ports Port Forwarding to LANFilter IP Range Service AccessIP Filtering Ping Reply Telephony Telephony Line 2 Speed Dial Settings Speed Dial Serv Phone Line Status VoIP StatusVoIP Server Registration Status SIP Configuration SIP Server SettingsGateway Settings RTP Telephone Event Configuration SIP ExtensionsHook Flash Mime Type SIP Timer Values secVoIP Vlan Configuration SIP ParametersNAT Traversal Jitter Buffer Audio/CODEC ConfigurationPacketization User Name Phone 1 & PhoneUser Information Phone NumberSupplementary Service Settings Speed Dial Serv Call Transfer ServIP Dialing Serv MWI ServDial Out Type Call Forward SettingsIncoming Call Block Selective Call Forward SettingsDistinctive Ring Settings Http Digest SettingSpeed Dial 1-8 Phone Number/IP Dialing Line 1 Speed Dial SettingsSpeed Dial Line 2 Speed Dial Settings System System System Confirm new password Set Security PasswordNew Root Password New User PasswordLogging ConfigurationEnable Auto Upgrade Manual UpgradeAuto Upgrade Localization Auto Upgrade ProtocolUpgrade Server Auto Upgrade URLDistinctive Ring Setting Supplementary Service Keys IP Dialing Act Keys Dist Ring Act KeysWarm Line Act Keys DND Act KeysControl Timer Values Miscellaneous Ring SettingSnmp Trap Configuration Snmp ConfigurationFXS Port Polarity Configuration Snmp System Configuration Snmp Community ConfigurationReload Documentation Documentation link IntroductionLogout Logout window Contacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information RMA numbers Out-of-warranty serviceReturns for credit Return for credit policyAppendix a Compliance information CE-Mark Warning ComplianceFCC Warning Radio and TV Interference Appendix B Specifications Fax and Modem Support Voice Processing signalling dependentVoice Connectivity ConnectivityOperating Environment Voice Services/FeaturesIP Services ManagementAppendix C Dial plans Complex Dial Plan Sample Dial PlansSimple Dial Plan Non-dialed Line Dial PlanSample Dial Plans Appendix D Calling Features Distinctive on Distinctive OFF Appendix E Ring Cadence Configuration Following is a sample ring cadence patter configuration