Patton electronic SL4020 Out-of-warranty service, Returns for credit, Return for credit policy

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SmartLink 4020 Getting Started Guide	10 • Contacting Patton for assistance

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a ﬂat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisﬁed in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

•30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

•Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

•Completing a request on the RMA Request page in the Support section at www.patton.com

•By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

•By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Contents SL4020 Mailsupport@patton.com Summary Table of Contents Table of Contents Vlan Network-LAN Telephony Codecs System Table of Contents Documentation Calling Features List of Figures List of Figures List of Tables Audience About this guideStructure Safety when working with electricity PrecautionsGeneral observations Typographical conventions used in this documentGeneral conventions SmartLink 4020 Getting Started GuideAbout this guide General information Chapter contentsSmartLink SmartLink 4020 overviewSmartLink installation Do the following Installing the routerConnect to the Internet service provider Connecting the SmartLink to the network System information System Uptime HomeSystem information System Status Network-WAN Network-WAN Status Network SettingsInterface Status Settings Internet Conﬁguration Device Operating ModeObtain WAN conﬁguration dynamically Specify ﬁxed WAN conﬁgurationAuthentication Enable PPPoESettings WAN PPPoE ConﬁgurationMTU Size MAC Spooﬁng ConﬁgurationInternet Vlan Conﬁguration Enable Voice QoS QoS Quality of ServiceSaving your work Assured Bandwidth for VoiceTOS/DiffServ window ToS/DiffServIPSec Conﬁguration Outbound AH Authentication Key HEX Outbound AH Authentication AlgorithmOutbound ESP Authentication Algorithm Outbound ESP Authentication Key HEXInbound ESP Authentication Key HEX Network-LAN Dhcp Client Network Information Server SettingsStatic Address Assignment Viewing the Dchp Client TableDynamic Routing RoutingStatic Routing Viewing the Routing TableReserved Ports Port ForwardingPort Forwarding to LAN De-Militarized ZoneIP Filtering Service AccessFilter IP Range Ping Reply Telephony Telephony Line 2 Speed Dial Settings Speed Dial Serv VoIP Server Registration Status VoIP StatusPhone Line Status Gateway Settings SIP Server SettingsSIP Conﬁguration RTP Telephone Event Conﬁguration SIP ExtensionsVoIP Vlan Conﬁguration SIP Timer Values secSIP Parameters Hook Flash Mime TypeNAT Traversal Packetization Audio/CODEC ConﬁgurationJitter Buffer User Information Phone 1 & PhonePhone Number User NameSupplementary Service Settings IP Dialing Serv Call Transfer ServMWI Serv Speed Dial ServDial Out Type Call Forward SettingsDistinctive Ring Settings Selective Call Forward SettingsHttp Digest Setting Incoming Call BlockSpeed Dial Line 1 Speed Dial SettingsSpeed Dial 1-8 Phone Number/IP Dialing Line 2 Speed Dial Settings System System System New Root Password Set Security PasswordNew User Password Conﬁrm new passwordLogging ConﬁgurationAuto Upgrade Manual UpgradeEnable Auto Upgrade Upgrade Server Auto Upgrade ProtocolAuto Upgrade URL LocalizationDistinctive Ring Setting Supplementary Service Keys Warm Line Act Keys Dist Ring Act KeysDND Act Keys IP Dialing Act KeysControl Timer Values Miscellaneous Ring SettingFXS Port Polarity Conﬁguration Snmp ConﬁgurationSnmp Trap Conﬁguration Snmp System Conﬁguration Snmp Community ConﬁgurationReload Documentation Documentation link IntroductionLogout Logout window Contacting Patton for assistance Contact information Warranty coveragePatton support headquarters in the USA Returns for credit Out-of-warranty serviceReturn for credit policy RMA numbersAppendix a Compliance information FCC Warning Radio and TV Interference ComplianceCE-Mark Warning Appendix B Speciﬁcations Voice Connectivity Voice Processing signalling dependentConnectivity Fax and Modem SupportIP Services Voice Services/FeaturesManagement Operating EnvironmentAppendix C Dial plans Simple Dial Plan Sample Dial PlansNon-dialed Line Dial Plan Complex Dial PlanSample Dial Plans Appendix D Calling Features Distinctive on Distinctive OFF Appendix E Ring Cadence Conﬁguration Following is a sample ring cadence patter conﬁguration