SmartLink 4020 Getting Started Guide | 10 • Contacting Patton for assistance |
|
|
Introduction
This chapter contains the following information:
•“Contact
•“Warranty Service and Returned Merchandise Authorizations
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.
Patton support headquarters in the USA
•Online support: available at www.patton.com
•
•Telephone support: standard telephone support is available five days a
•Fax: +1 (253)
Alternate Patton support for Europe, Middle East, and Africa (EMEA)
•Online support: available at
•
•Telephone support: standard telephone support is available five days a
•Fax: +41 (0)31 985 25 26
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an
Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.
Patton services our products no matter how you acquired them.
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.
Introduction | 84 |