Patton electronic 4950-NCE manual Contacting Patton for assistance, Chapter contents

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Chapter 6 Contacting Patton for assistance
Chapter contents
Introduction	42
Contact information	42
Patton support headquarters in the USA	42
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	42
Warranty Service and Returned Merchandise Authorizations (RMAs)	42
Warranty coverage	42
Out-of-warranty service	43
Returns for credit	43
Return for credit policy	43
RMA numbers	43
Shipping instructions	43

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Contents SmartNode 4950-NCE Series Mailsupport@patton.com Summary Table of Contents Table of Contents Compliance information Cabling List of Figures List of Tables Structure About this guideAudience Impaired functioning PrecautionsSafety when working with electricity General observations Typographical conventions used in this documentGeneral conventions Convention MeaningGeneral information Chapter contentsSmartNode 4950-NCE SmartNode 4950-NCE overviewNCE/4E120V/EUI SN4950-NCE model codesSN4951-NCE model codes SmartNode 4950-NCE rear panelWAN ETH 0/0 SN4950/4E120V SmartNode 4950-NCE front panelDescription LEDApplications overview Introduction Application-Multi-service Isdn Internet telephony IADSmartNode installation Network Diagram Planning the installationSite log Network informationInstalling the gateway router Connecting the 10/100/1000Base-T Ethernet LAN and WAN cables Connecting the power supply Initial configuration Connecting the SmartNode to your laptop PC Connecting the SmartNode to your laptop PCFactory-default IP settings Configuring the desired IP addressLogin Changing the WAN IP addressConnecting the SmartNode to the network Connecting the SmartNode to the networkLoading the configuration optional Start Bootloader BootloaderStart-up with factory configuration Step Command PurposeStep Command Purpose Xmodem ymodem -b Load a new application image SmartWare via the serial linkAdditional information Shdsl Basic Configuration Configuring PPPoE Line SetupConfiguration Summary Using PVC channels in bridged Ethernet mode Setting up permanent virtual circuits PVCUsing PVC channels with PPPoE Command PurposeDiagnostics Troubleshooting DSL ConnectionsContacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information RMA numbers Out-of-warranty serviceAppendix a Compliance information Pstn Regulatory ComplianceAppendix B Specifications Voice connectivity Voice processing signalling dependentData connectivity Fax and modem supportVoice routing-session router Voice signallingIP services Physical ManagementSystem Factor Specs Shdsl Daughter Card if applicableSmartNode Model SysObjectID Identification of the SmartNode devices via SnmpSmartNode Model SysObjectID Appendix C Cabling Console Connecting a serial terminalEthernet E1 PRI T1 PRI Appendix D Port pin-outs Console port Pin SignalPin PRI portShdsl port Appendix E SmartNode 4950-NCE factory configuration Introduction Appendix F End user license agreement End User License Agreement Other licenses Termination