Polycom CX5500 manual Active Call View, To display all your calls, To view Active Call view

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Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide

You can also view the status of a call and the number of active and held calls that are on your line in Lines view. When there is an active call on your line, a green bar displays on the line in Lines view. When the phone line has one or more held calls, a flashing red bar displays on the line in Lines view. The following figures display an active and held call on phone lines in Lines view.

Active and held calls in Lines view

To display all your calls:

»Press and hold the phone line or swipe the screen left to right. A list of calls for that line displays in Calls view.

Active Call View

You can access Active Call view when an active call is in progress on your phone. Active Call view displays automatically when you answer an incoming call or when you place an outgoing call.

To view Active Call view:

»Do one of the following:

From Home view, tap or tap in the status bar.

From Lines view, swipe the screen right to left.

In Active Call view, you can see the name and number of your contact and the duration of the call. You can also hold, end, or transfer the call, or initiate a conference call. The following figure displays an active call and the soft keys that display in Active Call view.

An active call and soft keys in Active Call view

Polycom, Inc.

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Contents Polycom CX5500 Unified Conference Station for Microsoft Lync Polycom, Inc Contents Use Advanced Features Change Your Office Hours Change Timeouts Administrative TasksTerms and Writing Conventions About This GuideWho Should Read this Guide? Conventions Used in this GuideIcons Used in this Guide Information ElementsBold Typographic ConventionsGet Help and Support Resources Use the CX5500 System with Microsoft Lync Client Get StartedAbout the Polycom CX5500 Unified Conference Station How the CX5500 system works during conference calls Use the CX5500 System as a Conference PhonePolycom CX5500 system Understand the CX5500 System HardwareActive video indicator lights Understand the Indicator LightsMicrophone Indicator Lights HD Transmit Connect the CX5500 System to a ComputerBasic Video Transmit Sign in to the CX5500 System with Lync Access the Web Configuration UtilityTo access the Web Configuration Utility for your phone Web Info Information on using the Web Configuration UtilityBest Practices for Effective Camera Tracking Troubleshooting I can’t sign-in using my login credentialsUser Tip Using strong passwords Answer a Video Call Use the CX5500 System with Microsoft LyncPlace a Video Call Hang Up a Call Adjust Audio and VideoNavigate Phone Views To switch among viewsUse the CX5500 System as a Conference Phone Home view Troubleshooting Why can’t I access a certain view?Home View Lines and favorites from Home view Additional home iconsTo display Lines view Lines ViewActive and held calls in Lines view Active Call ViewTo display all your calls To view Active Call viewDark green Active call Calls ViewTo display Calls view Status bar in Home and other views Understand Phone Icons and Status IndicatorsPhone icons and status indicators Navigating your phone interface Navigate Your Phone’s InterfaceTo enter a URL or telephone number in the Contact field Enter Data and Update FieldsTo change how numbers and text are formatted To use the onscreen keyboard Use the Onscreen KeyboardUsing the onscreen keyboard to enter information Place and End Calls Clean the TouchscreenTo clean the touchscreen Manage Calls on Your PhoneTo place a call from the Dialer User Tip Choosing URLs or numbers mode from the dialerCall from the Dialer To display the dialerTimesaver Automatically dialing favorites To call from the Recent Calls listTo call from your Favorites list To call from your DirectoryHold a Call Manage Active CallsRedial Numbers End CallsTo perform a blind transfer Transfer CallsTo resume a held call To transfer a callTo answer an incoming call from Home or Calls view Manage Incoming CallsAnswer Incoming Calls To answer an incoming callIncoming Call window Answer Additional CallsTo answer another incoming call To answer another incoming call from Home viewAnswer Calls Automatically Answer Calls on a Shared LineForward Incoming Calls Redirect CallsIgnore Incoming Calls Reject Incoming CallsTo forward all calls a contact Forward Calls to a ContactDivert Calls from a Contact To disable call forwardingCall-forwarding enabled icon in Lines view Reject Calls from a ContactTap Auto Divert, and tap Enabled Enable Do Not DisturbFrom the Do Not Disturb screen, tap Enable or Disable Enable Do Not Disturb on Multiple LinesTo enable and disable Do Not Disturb To enable or disable Do Not Disturb for a particular lineCalls on separate lines in Calls view Manage Multiple CallsCalls on two lines in Lines view User Tip Best practices for conference calls Dial in to Conference CallsManage Conference Calls To dial in to a conference callTap Confrnc To initiate a conference call using the Confrnc soft keyInitiate Conference Calls Hold and Resume Conference CallsManage Conference Call Participants End Conference CallsSplit Conference Calls into Two Held Calls To manage a participant in a conference call Timesaver How to manage a participant without tapping manageContact Directory Manage Contacts and DirectoriesUse Your Contact Directory To view your Contact Directory from Home viewTo add a contact To view contact informationTo search for a contact To dial a contactTo delete a contact To update a contact’s informationTo make a contact a favorite Manage FavoritesAdd Contacts from Recent Calls list To add recent callers to your Contact DirectoryFavorites in Home view Favorites listFavorites in Lines view Work with a Corporate Directory To add a contact to your Contact Directory To perform a quick search of the Corporate DirectoryTo perform an advanced search Tap AdvFind To dial a Corporate Directory contactTap Message Center To remove message indicators temporarilyListen to Voicemail To listen to voicemail messagesTo view your Recent Calls list Timesaver Quickly access the Recent Calls listView Recent Calls To remove certain calls from the list Control Audio and VolumeTo manage a call record To customize the listEdit Contact screen, tap Ring Type Change the Speaker and Ringer VolumeUpdate the Incoming Call Ringtone Update a Contact’s RingtoneMute the Microphone Work with Shared LinesIcons and status indicators for shared lines Use the Contact List Use Advanced FeaturesUpdate Your Status Manage Your Contact List To update your presence settingLync Status and Presence Icons View Lync Contacts’ Presence StatusTo view your Contact List To view contacts in Home view To view your contacts in Lines viewSend and Receive Pages Broadcast Messages Using Group PagingGroup Paging Mode Integrate with Microsoft Lync ServerTo send a Receive PagesChange the Default Paging Group Adjust the Volume of PagesUse the Calendar Update Paging Group SubscriptionsEnable Pages to Play during Active Calls To hear the page when Accept While Busy is disabledTo open the calendar Troubleshooting Why doesn’t the calendar display anymore?Open and Close the Calendar To close the Calendar Troubleshooting Why doesn’t the calendar display?Navigate Month View Navigate Day ViewTo see Meeting view Navigate Meeting ViewTo navigate in Day view To navigate in Meeting view Troubleshooting Why don’t my meeting reminders display?Work with Meeting Reminders To join a meeting from Meeting view Join Meetings from the CalendarTo join a meeting from a meeting reminder To use another number to join the meeting from a reminderLog In and Out of a Phone Log in to a PhonePlace Calls from Phones That Are in the Logged-Out State Change Your PasswordLock and Unlock Your Phone Change Your User PasswordFrom the Advanced screen, tap Change User Password Lock the PhoneTo call an authorized number from a locked phone Access Features with Your Login CredentialsCall and Answer from a Locked Phone To unlock your phone Tap UnlockChange the Language on Your Phone Troubleshooting What happens if I can’t access features?Customize the Phone’s Display Change the Backlight Change the Time and Date DisplayFrom the Backlight Intensity screen, tap Maximum Intensity Change the Background PictureWeb Info Adding a web page as the background on your phone Use Power-Saving ModeChange Your Office Hours Change TimeoutsUser Tip Determining which idle timeout applies Polycom, Inc Restart the Phone Administrative TasksInvestigate Phone Warnings Test Phone Hardware Update Phone ConfigurationDownload Logs Troubleshoot IssuesTest the Speaker, Microphones, and Camera Polycom and Partner Resources Get HelpPolycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation LiabilityPart 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information ExclusionsEurope Singapore Class B Digital Device or PeripheralPlug Acts as Disconnect Device Industry Canada ICClass B Statements